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Service Delivery Coordinator
Job Summary: Service Delivery Coordinator will have the primary role of supporting Engineers to ensure the delivery of the service/project is within the expected timeframe. This involves routine tasks which require knowledge of standard procedures and are often engaged in running daily reports.
Responsibilities:
  • dot-sqrCoordinate with the customer, technician and engineer for the status/needs of the project
  • dot-sqrInform customer of scheduled installation and delivery of the service
  • dot-sqrCoordinate and book an appointment with field technicians.
  • dot-sqrProvide basic testing to prove that the service is delivered and working.
  • dot-sqrCheck and make sure that all required documents are provided upon completion of the service.
  • dot-sqrCreate / compile documents for a service / project
  • dot-sqrAssist engineers to make sure that the projects assigned will be finished within lead time
Requirements:
  • dot-sqrCandidate must possess at least a Bachelor's/College Degree, IT Related course is a plus
  • dot-sqrKnowledge in Basic LAN Networking and Internet provider/service technology is an advantage
  • dot-sqrProficient in Microsoft Office
  • dot-sqrPositive attitude and strong communication skills
  • dot-sqrResponsible, punctual, and attentive to detail
  • dot-sqrSolves problems and makes decisions effectively
  • dot-sqrAbility to work effectively under pressure
  • dot-sqrCan work with minimum supervision
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