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Team Leader - NOC
Duties and Responsibilities:
  • dot-sqrThe role entails a management of a team of shift and day time staff
  • dot-sqrDevelop and train team members to enhance their technical skills by tracking their performance and identify areas for skills improvement
  • dot-sqrMaintain a 24/7/365 operation
  • dot-sqrProvide excellent customer service to internal and external stakeholders
  • dot-sqrEnsures fault restoration KPI's are met
  • dot-sqrEnsure that the quality of technical and non-technical work is maintained to the highest standard with strong coordination across various projects
  • dot-sqrGenerate comprehensive reports and documentation of each project
  • dot-sqrMaintain NOC's responsiveness to incidents and, day-to-day performance to ensure maximum network uptime.
  • dot-sqrManage incidents causing mass service disruption by utilizing the team and their skill sets.
  • dot-sqrAct as an escalation point for network and customer incidents.
  • dot-sqrHands-on coordination and escalation of network and escalated customer incidents.
  • dot-sqrDevelop strategies to ensure business process compliance
  • dot-sqrCultivate a culture of farming knowledge within the team and maintain a harmonic team environment
  • dot-sqrGenerate network performance and incidents reports as required, using the tools available
Requirements:
  • dot-sqrCandidate must possess at least a Bachelor's/College Degree in Engineering(Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management or Master's Degree in Project Management or Business Administration
  • dot-sqr5 years OSP/ISP experience in telecommunications
  • dot-sqr2 years of experience leading a technical team
  • dot-sqrExcellent written and verbal communication skills, with strong documentation background
  • dot-sqrExcellent interpersonal skills
  • dot-sqrAbility to work and interact with people at all levels and meet deadlines
  • dot-sqrHas strong analytical thinking & Technical aptitude
  • dot-sqrExcellent incident management skills and ability to direct staff to identify and diagnose complex fault conditions
  • dot-sqrVery good knowledge of support systems and process
  • dot-sqrDrive/initiative to improve NOC operations.
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