TPG Inbound Voice

Make it easier for customers to reach you with flexible call routing options tailored to your needs. With a comprehensive range of inbound services - including 13, 1300 and 1800 voice calls - at affordable rates TPG can help your organisation to achieve maximum value from your inbound traffic.

Inbound calls can be routed to single or multiple answer points and to pre-selected answer points based on the time of day, call traffic load, or geographic origin.

Benefits

Easier for customers

Your customers can dial a single number from anywhere in Australia. 13, 1300 and 1800 numbers are easy to remember.

Value And Support

Access a range of highly competitive voice call rates and pricing plans. Receive 24/7 support to minimise hassles and improve business continuity.

Easier advertising

Your marketing can be simplified and standardised through a single number.

TPG's Inbound Voice service accommodates changing business conditions with online self-management. Our Call Plan Manager is an invaluable tool to assist with disaster recovery. You can use the 'dynamic switch' feature to direct incoming traffic down a particular path to ensure service redundancy.

 

Specifications
Service Inbound voice solutions
Configuration 13, 1300, 1800, presence or International Toll Free Service (ITFS)
Access Networks TPG and third party
Coverage Nationwide within Australia and within select international countries for ITFS
Features 24/7 online moves, adds and changes (MACs)
Origin based routing (state, exchange service area, charge district area, postcode and mobile location identifier)
Call overflow
Call splaying
Time of day, day of week and day of year
Selection dependent routing
Customised Voice Response (CVR)
Number Portability Yes
Site Requirements Nil
Reporting Summary invoice and individual call details. Optional in-depth reporting with Online Bill Analyser.
Contract Terms Minimum contract term is 12 months. Longer contract terms (e.g. 24 months, 36 months and longer) are available and attract term discounts.
Provisioning Targets Standard: 5 business days
Complex: 10 business days
Logical changes: 5 working days
Outage Restoration Targets 1 Hour

 

How it works
How it works