Customer Feedback
 

Wed 31 December 2008

Hi,

I found Ian to be very, very patient. He helped me with my computer. I am very impressed with him. I have been a customer for several years now and I can really say that TPG is really excellent with providing service!

Don
 

Wed 31 December 2008

Hi,

Just wanted to comment regarding the excellent service I received from Erica in securing my new mobile phone plan.

Erica was efficient, informative and answered all of my questions in a way that gave me confidence in making the final decision regarding the plan being offered.

Her product knowledge is extensive and she had a good eye for detail when retrieving salient information in order to process my order.

Thanks again for your excellent service thus far.

Kind Regards,
May
 

Wed 31 December 2008

A message to the Technical Support Team:
Attention to Ryan

I would like to thank the Technical Support Team, and in particular, Ryan, who not only helped me to re-establish the Internet connection but also showed great patience and understanding of a difficult situation when I lost my landline telephone service since Christmas Day to the 30/12. Once again, thank you!

Happy New Year to All!

Regards,
Sonya
 

Wed 31 December 2008

Hi,

Thank you to all involved (including Allan!) in the speedy and very well communicated service.

Have a happy New Year!

Regards,

Monica…a Happy Customer!
 

Tues 30 December 2008

Dear Helpdesk Manager,

I would like to make a comment about one of your staff. This was the first experience for me to set up the internet connection as every time when I needed to do anything somehow Is had friends who could help me.

I was very nervous when I phoned the help desk as I knew I wouldn't have any clue about anything.

Jenny on the other side of the phone was extremely patient and helpful. I didn't need to feel intimidated as I expected. My new phone somehow kept making a bad noise and I did have difficulty to hear her properly and I am sure that she had difficulty to hear me also.

With all the problems, her way of handling a customer like me was so professional.

This was one of the very nicest experiences for me with any phone/internet companies.

I thank you for her, this kind of experience is one that can keep a customer for a long time.

Kind regards,
Ayaka
 

Mon 29 December 2008

Allan,

Thank you for the very clear instructions, it really makes a difference when they are that clear.

All is working well, your quick responses, patience and effective instructions were fantastic and much appreciated especially over the holiday period.

Regards,
Neil
 

Sat 27 December 2008

Hi there,

My internet connection had somehow disabled yesterday. I called the TPG helpdesk this morning, and was assisted by Christopher. I wasn't sure whether the problem was with my phone line or with the hardware, but Christopher quickly diagnosed and rectified the problem. The whole process took about 10 minutes (and I only had to bend down and unplug everything once!).

This is excellent service, and I appreciate the effort... plus I’m happy to have my internet back!

Thank you,
Mike
 

Sat 22 November 2008

Hi,

Fred was very polite and very efficient and fast. He was able to resolve my issue as quick as possible. Also, the customer service at TPG is really great, whenever I call about any issues it always gets fixed.

Harold
 

Sat 22 November 2008

Dear Sir/Madam,

I would like to send my compliments to a member of your staff, Irene.

We have just organised our new credit card details with your company for our internet service and Irene was a compliment to your company. She was very polite and helpful and also friendly. We would appreciate if you could send Irene our thanks for her lovely manner on the call this morning.

With thanks,

Lauren
 

Sat 22 November 2008

Dear Jenny,

Thank you for your assistance. You are very helpful and pleasant to talk to. I would rate your service to the highest standard.

I also would like to take this opportunity to thank Alan who answered my enquiries on Saturday 22/11/2008. Her assistance was also excellent.

I wish you and your colleagues a Merry Christmas and a happy New Year.

Kind Regards,

Manny
 

Fri 21 November 2008

Dear Ervin,

To wish you a Happy Christmas and to say a sincere thank you for your politeness and assistance with regard to my upgrade of Gigabytes.

My 11 year old son had asked for the upgrade for his Christmas gift so he is very happy that he will have.

Thank you once again and it was so refreshing to actually understand someone who has a great understanding of the Queens English.

Yours sincerely,

Happy Family
 

Fri 21 November 2008

Hello,

I would like to say good comments about one of your technicians there. He assisted me very well. Thank you so much, I don't have any problems with my internet connection as of now. If I encounter any problems I'll let you know. Thank you.

Lester
 

Fri 21 November 2008

Hi,

I just want to commend Rose. She was very, very helpful. I already called many times already and every time the call gets disconnected but this time Rose was able to help me and resolve the issue. Definitely, Rose was very good.

Theresa
 

Fri 21 November 2008

Hi there,

I was very pleased to have been assisted by Kathleen with my internet dial-up registration enquiry. She was very accommodating in assisting my registration over the phone after I had mentioned that I am unable to register on-line because of work policies. Kathleen was courteous and always confirmed personal information I provided her.

I received email confirmation of my registration minutes after I finished my call. This was very prompt, thank you. Wish me luck for a successful connection when I get home.

To Kim, keep up the good work.

Cheers

Johnny
 

Fri 21 November 2008

Dear Sirs,

This is to inform you that I was serviced by this above person and I have to congratulate you on your excellent employee. A more friendly voice and easy conversationalist one could not find anywhere with all my call centre dealings. Also very efficient and took care of my concerns. Well done and keep up the good work. Give her a raise.

Many thanks,

Raymond
 

Fri 21 November 2008

To the helpers,

I would like to express my appreciation & thanks for the assistance given to me on Thursday last when after 2 days my computer would not recognise TPG as server. The man I spoke with was most helpful & patient in giving me time to carry out instructions as I am new to computer use and not familiar with the complications involved.

Thank you again as it is most reassuring to know help can be obtained when such important equipment is not working.

Yours Sincerely.

Laurinda
 

Fri 21 November 2008

Hi,

Thanks to Ronald for the help received in setting up our connection to TPG. If this is the quality of service we can expect from now on, I'm glad we've made the switch.

Cheers,

Mark
 

Thurs 20 November 2008

To whom it may concern,

I was asked by Ronald to send a short comment regarding the way he assisted my enquiry about my TPG account payment. I have spoken to the Customer Service Operators on two occasions and have found them to be very friendly and helpful. Great customer service!!

Regards,

Jennifer
 

Thurs 20 November 2008

Dear Sir/Madam,

I contacted your office by phone today and spoke with Ervin, I found Ervin to be most helpful at explaining the problems that I was encountering and explained new plans in laymen’s terms, at no time did I feel uncomfortable during the conversation, in turn I have decided to stay with your company and upgraded my plan.

Kind Regards,

Bruno
 

Thurs 20 November 2008

Dear Customer Service Supervisor,

I would like to draw you attention to one particular employee of TPG for his outstanding customer service.

His name is Darrell. He was assisting me with various accounting/billing enquiries yesterday afternoon. I am impressed with his patience and customer service skills -- very professional. An employee like Darrell is an asset to TPG and his effort and outstanding skill must be recognised.

It has been a pleasure to be served by Darrell.

Thank you and regards,

Yin
 

Thurs 20 November 2008

Hi,

I called up to let you know that the Girls are very good and very kind. They've tried everything to resolve my issue, especially to the one who fixed my VOIP connection. I forgot her name but she's doing great. I am 71 years old and all of you people are very patient, especially the girls. I understand the man you have there because I'm also a man but you all have a very good service. The money I spend on TPG is really worth it. Thank you so much.

Thomas
 

Thurs 20 November 2008

Hi,

I wish to bring to your attention a call centre staff member by the name of Kristy, after being pushed and shoved by Family to go to Bigpond and the misinformation that was supplied by Bigpond and the poor way that they handled an older user that isn't technically up to date like my age, Thanks to Kristy I am so glad that I remained loyal to TPG this young woman took the time to assist me in upgrading me to ADSL and went out of her way to assist me I was most surprised when she managed to get my modem at my front door in 48hours when Bigpond could not do it for two weeks. Well done to her and your team. The service has always been good and of high standard. It’s staff like her that makes all the difference particularly those like myself over fifty, If she works in the Philippines that’s a shame cause if I could find her in your vast network I'd have sent her a bunch of flowers! Thanks Kristy, Thanks TPG!

Regards,

Monty
 

Wed 19 November 2008

Hi,

I found the customer service who helped me today Belinda very helpful. She was very polite and patient while waiting for my computer to upload which took about 10min. The clear instructions she gave combined with the repeating of instructions as needed showed great patience.

Thanks for assisting.

Regards,
Katrina
 

Wed 19 November 2008

Hi Ervin,

I am really pleased with TPG. I have not spoken to a CSR/operator here in Australia who is friendlier. I would normally call a Company and hang up frustrated and with a feeling that I did not get any help but with TPG I felt happy calling your Contact Centre.

The people there are just plain nice (Siempre, Pinoy). I would however single you out as you were very professional in the way you handled my inquiry as well as being friendly. A hard skill to balance.

Just forward this to your supervisor so he knows. Next time you ask for a raise just mention this to him.

Thanks,
Reynaldo
 

Wed 19 November 2008

Hi,

Hannah is very good, She was very helpful. She help me with my connectivity issue today. She was very patient. The computer is in the other room but she gave all instructions very clear and everything is working fine now. Don't loose the girl she's the asset of your company!

Regards,

Marissa
 

Wed 19 November 2008

To whom it may concern,

I rang TPG to change my ADSL offer to the updated package and spoke to Grace. She was very helpful and supplied me with all the information I required in a friendly and prompt manner.

I would not hesitate to recommend TPG and your services to anyone.

Any questions, please do not hesitate to give me a call.

Garry
 

Wed 19 November 2008

Hi,

I want to express my appreciation for the friendly and efficient help provided by Claudette, at 11.10am this morning. It is reassuring to know that my net problems are treated with respect and understanding of my age-related struggles with my computer.

Linda
 

Wed 19 November 2008

To whom it may concern,

This evening I contacted TPG customer service in regard to your companies offer of a free upgrade to ADSL2+. I was assisted by your representative Janice, and I found her response to my questions about this offer and the compatibility of my existing modem to be both informative and easy to understand, I would like to thank and commend Jeanette on both her manner and product knowledge.

Yours faithfully

Jan
 

Tues 18 November 2008

Dear TPG Supervisor,

This is just a short note to advise you of how much I appreciated the prompt, friendly and professional service performed by Edwin in the ordering and activation of my new mobile phone service.

Edwin efficiently handled the original order and when it came to activating my account I encountered serious difficulties with another member of your team which took some 5 successive phone calls and wasted about an hour of my valuable time.

I was on the verge of canceling my new service before it began but fortunately Edwin came to my rescue and sorted everything out in a very expedient manner which I greatly appreciated.

Edwin is a credit to your organisation and it appears obvious to me that he is management material.

Regards,
Jake
 

Tues 18 November 2008

To whom it may concern,

Renee was very fantastic, fabulous and excellent. She is very helpful she is the only one who resolved and helped me to configure my modem, I want to give her a 150 point for the service she provided. I hope all agents of TPG are just like her please tell Renee, thank you very much!

Kind Regards,

Timmy
 

Tues 18 November 2008

Dear technical support supervisor,

Please allow me to give credit to a wonderful gentleman in your team who's name is Christopher.

Christopher has just recently fixed up a computer problem for me.
Not only is Christopher very technologically advanced but he also possesses the wonderful qualities of warmth and friendliness in his voice that he projects to the person he is helping.

His English is outstanding and his voice comes over with great clearness and clarity.

Christopher is a very strong link in your TPG team.

Thank you,
Gregory
 

Tues 18 November 2008

Dear Manager,

Just want to give some feedback that Glen has exercised excellent product knowledge and quick turn-around time on my concerns.

Glen attended my call and managed it with speed and accuracy. With such associate, he will be a valuable asset to any organisation he goes.

Should you have any queries, please do not hesitate to call me.

Regards,

Bradley
 

Tues 18 November 2008

Dear TPG,

I would just like to let you know how happy I am with the service you have provided me in the last 27 hours. For the last month I have been trying to get the net connected with Bigpond. It has taken well over 20 phone calls and easily over a month and had no luck. I was going with Bigpond as my flat mate has 3 other services with them and we thought we'd get a deal. The pain of dealing with them took its toll and we cancelled the order last night and call you. We spoke to you at 7 pm last night and 27 hours later we have net. Woot Woot Unbelievable! You guys rock. Renan and myself run a Joyce Mayne and we're all about the service to our customers we are so glad to find a company with the same goals. Keep it up guys and be assured we will let everyone know who to connect their net with.

Thanks again
Adrian
 

Tues 18 November 2008

Hi,

Just another e-mail to say a big thank you to ALL your technical staff for the patient and invaluable assistance during our recent 'outage' - what calm, efficient and wonderful people... and we are now back on-line, thanks to them. Many, many thanks again!

Monica
 

Tues 18 November 2008

Dear sir or madam,

I just wish to thank the internet technical support department for the excellent service they have provided me with. I particularly wish to thank Nelson who helped me a lot and he was very friendly too. He made sure that my internet was working perfectly before hanging up the phone, which made me really satisfied with the services that I have received.

Thank you very much once again Nelson. I appreciate your help.

Kind regards

Adam
 

Mon 17 November 2008

Hi,

Today I had problems with my internet connection.

I called up the help desk for assistance and although everyone was very helpful... i was a little frustrated at being disconnected several times.

But in the end I was connected with an operator called JR and he was very helpful and solved the problem for me. He was polite and apologetic at my earlier disconnections and assured me that if it happened again he would call me back. I am very happy to have the internet working again and would like to pass on my thanks to JR for his help!

Regards,
Mitchell
 

Mon 17 November 2008

Hi,

In regards to my account problems on the 10-11-2008. I was very impressed with service and help by Glenda and the short time to fix it.

Also the helpful advice on weekend by Estelle in customer service, nothing was a problem to either of them, no complaining about a senior's silly mistake.

Kind Regards.

Kenneth
 

Mon 17 November 2008

Dear Sir/Madam,

Having changed my TPG plan at the weekend I was having trouble receiving e-mails. I contacted your Customer Service Dept and was helped by Debbie.

Debbie talked me through all the changes I needed to make on my computer and did not let me go until I had successfully received a test message.

I was very pleased with the service I received!

Kind Regards
Judy
 

Mon 17 November 2008

Dear Hannah,

Just to let you know that the mobile is up and running thanks to you, and your patience in helping me on the 30th October, whilst I was away on holidays. You sorted out the problem very quickly, and it was very pleasing to speak to you.

Even though I have never sent a Text message in my life, you were very gracious to send one to me.

Again thanks a million!

Andrew
 

Mon 17 November 2008

Dear Leo,

I'd like to thank you for your help in "remote troubleshooting" my data transfer problem. As you suggested, it's probably a fault in Outlook Express which I'll take up with my computer service company. In the meantime, as you suggested, I'll 'disable', then 'enable' my firewall to send or receive messages. I'm really very grateful for your patience and support, as I'm not very capable in problem recognition or solving. Again, many thanks and best wishes,

Brian
 

Sat 15 November 2008

Hi,

I called this morning regarding a problem with my modem and not being able to get a PPP connection. Despite having to call back several times due to your helpdesk service being overloaded with calls, I eventually spoke with Ronald who helped me through checking some settings and eventually resetting the modem. His service was very quick and helpful. It was a pleasure dealing with someone who knows what they are doing!

Kind regards
Renata
 

Sat 15 November 2008

Hi,

Our internet connection is working perfectly now, thank you. The young lady who assisted me last night was very patient, I was very nervous and she made me feel more at ease.

I have no hesitation in reporting that she was of great assistance and very professional.

Thank you.
Corrine
 

Sat 15 November 2008

Hi,

I recently signed up with your service but could not send or receive text messages - I called the customer service number and spoke with a lady called Hannah.  She was very attentive and as she said she would, called me back within a half hour and had resolved the problem entirely - thank you for the prompt service.

Regards

Sam
 

Sat 15 November 2008

The Manager,

A short note to gratefully acknowledge the response and assistance I received on Friday night,14/11/2008.

Your team were very professional and helpful each time I called, especially Roland with whom I spent a long time while he patiently sorted out my internet problem.

I have 2 accounts with TPG, both my children have TPG accounts and I recommend TPG to any one who asks about ISP for ADSL because of this great support service your team offers.

Thanks for the support, keep up the good work.

Regards

Padre
 

Friday 14 November 2008

Hi,

It was a pleasure to deal with you. TPG Soul has a quick response time to calls, and I had all my questions answered with everything I needed to know about changing my plan and whether any charges or contract restart apply, explained to me simply and courteously.

You can only DREAM to have other industries call staff be as polite and thorough!

Thank you very much, and wishing you future success at TPG Soul.

Kindest regards,

Yvonne
 

Friday 14 November 2008

Dear Helpdesk Management,

I would like to express my appreciation for excellent service given to me just now by John.

He took the time to check everything thoroughly as he went, so I won't have to make any more calls to fix the problem.

He talked me through a number of procedures with great care and patience and kindness.

Please pass on my appreciation to John.

Regards,

Cheryl
 

Thurs 13 November 2008

Dear Supervisor.

Vanessa answered my call and handled all my enquiries in a very professional and friendly manner.  I had 2 enquiries: the first enquiry was my log in name and my password and my second enquiry was changing the credit card details on my account.  Vanessa helped me with both my enquiries. The information she provided was prompted and correct.

Thank you very much Vanessa.

Kind Regards
Jemima
 

Thurs 13 November 2008

Hello,

I would like to thank the people who helped me during the rather difficult time getting onto broadband. It was difficult because of me hearing defect and the fact that Zone Alarm appeared to be causing most of the problems. Lorelle and Tony were 2 of the 3 that were so helpful, speaking more slowly and understanding my frustrations. The 3rd lad was cut off and I didn't get it name. They are all to be praised for their thoughtfulness. I have now uninstalled zone alarm and AVG and installed Comodo anti virus and all seems to be working well. Thank you.

Simon
 

Thurs 13 November 2008

Dear Help Desk Supervisor,

I had a few problems trying to install my ADSL 2 with regards to following the instruction guide. Just wanted to send a big thanks to June and Janice who walked me through the process, they made it really easy! A special thank you to both of them.

Regards,
Daniel
 

Thurs 13 November 2008

Dear Sirs,

I would like to prompt my big thanks to TPG helpdesk operator Darlene, for her excellent service for solving my problem for IPTV and internet connection quality.

Over a long time since starting of the IPTV program, I never had the ability to view this IPTV and several times I have asked help from TPG, but still the same problem.

Two days ago, my phone line broken and yester Telstra technician fixed it, but he also said I got problem for signal leakage (voltage leakage) through the phone line. Because that leaking problem does not affect my phone call and internet will work on this line, so Telstra deems this is normal without a problem.

But problem is I still can not view the IPTV. The only difference is that I can view more several IPTV channels but very bad quality -- not viewable.

Today, through the help from Darlene, for more than one and half hour effort from her and TPG staff, I finally can watch the IPTV from the internet with good quality for all channels. Darlene provided a very professional service, polite and patient. She tried to use another solution, it worked, to avoid the problem of possible bad land phone line quality problem, and she succeeded for this.

I am very satisfied from the service provided from her.

Thanks again to her, and also TPG for this excellent IPTV program for free to members with such a good quality!

Sincerely,

Greg
 

Wed 12 November 2008

Hi,

I know that all ISP's generally have people who complain but it rarely happens that when someone shows exemplary performance so I make sure that their supervisor should know about it. I know nothing about computers but Nelson was very patient and walked me through everything. I'm very happy that the internet is working so I can get back to communicating to my daughters again.

Roger
 

Tues 11 November 2008

Hello,

I would like to let you know that I'm so happy with your service and the technician was very nice, he has a good voice, I mean, not all people are nice but I find him very nice. I am really happy because I will be able to watch now the nuclear bomb games.

Xueran
 

Tues 11 November 2008

Dear TPG,

Rowan is a very good man. He fixed my problem with the Internet connection. I had the same problem with my previous provider and they were not able to fix it but TPG did it and that is why I am very satisfied. I'll definitely recommend TPG to my friends!

Joey
 

Tues 11 November 2008



The service was fantastic, quick and very professional. I've been calling with some other tech support but the call I had recently was different. It was straight to the point and very professional.
 

Tues 11 November 2008

Hi,

I just want to thank TPG especially Kastine for the quick and efficient phone service I got to install my internet service. She patiently talked me through the procedure and her help was much appreciated. We are now wireless thanks to Kastine!! And I stayed sane during the process :)

Roberto
 

Tues 11 November 2008

To whom it may concern,

I wanted to pass on my experiences joining the TPG ADSL family! Mostly it was good but I have some suggestions for improvement!

The whole connection process was swift (given the Cup Day holiday in Melbourne).

I do want to extend my sincere appreciation to the person from technical support who helped me for almost an hour getting my computer to talk to the new modem. Sadly I can't recall his name but he was simply the best. He never ever became frustrated with either me or the problem and at the end we were both able to have a huge laugh of relief. If you can establish who it was, please pass on my enormous thanks. I look forward to my association with TPG!

Signed,
A very very disillusioned previous Bigpond customer – Lauren
 

Tues 11 November 2008

Hi,

Just wanted to send an appreciation email for one of your consultants at the helpdesk called Kastine. I had an issue with securing my connection & she was most helpful & patient with me in setting it up.

Please pass this on to her relevant supervisor for a commendation for outstanding service.

Regards
Marco
 

Mon 10 November 2008

Hi,

I believe that the Internet service is only as good as the people in the company. Everyone I have spoken to was wonderful. Aldrin was excellent. He was clearly understood and very helpful. Thank You!

Patricia
 

Mon 10 November 2008

Hi,

Just want to say that I have a very good first impression with regards to TPG tech support. I have spoken to 3 people and they are all very helpful, they have a very good technical knowledge, I also want to thank supervisor JP. He is very pro active and he is very informative I am very happy that TPG have those kind of employees, and I want you to know that I am extremely happy with the service.

Justin
 

Mon 10 November 2008

Hi,

I spoke with TPG twice today, the second time which relates to this request was a pleasant and very helpful enquiry. I was given the information that I required quickly and with a pleasant tone of voice. Thank you

Tsarina
 

Mon 10 November 2008

Dear TPG,

I would like to thank Julie for helping me with setting up my internet connection in such a quick time. I spent a few hours on the phone with syslink, and another TPG customer service officer, but they were not able to solve the problem. Julie did an exceptional job with guiding me to set up my modem, even though she wasn’t trained in configuring speadstream modems, she was confident in her task. All my praise goes to Julie.

Thank you very much.
Don
 

Mon 10 November 2008

Hello,

Please note that I would like to provide feedback on one of your employees for the support they provided on Saturday night in connecting to the internet.

Rex was exemplary, courteous and efficient in being able to assist with our technical issue. He also resolved the issue which seemed difficult very easily and quickly.

Regards,

Patrick
 

Mon 10 November 2008

Dear TPG technical management,

I must inform your staff that this afternoon, I received a professional and courteous assistance from Hannah regarding the troubleshooting for the ADSL connection that was dropped last night.

Please recognise your team mate Hannah for her superb performance on both technical ability and customer service grounds.

Good people need to be recognised when they do an excellent job. Hannah is one the reasons why TPG has the good reputation in the ISP market.

Regards,

Haw
 

Sun 9 November 2008

Hi,

I am sending this email to thank you for the great technical support (and patience) I received on Sunday 10th November 2008.

I required assistance connecting a second laptop to wireless. Bobbie was the technical guru who sorted it all out.

Thanks and cheers!!

Ray
 

Sun 9 November 2008

Dear TPG,

Great customer service from JR, he was very patient and helpful in taking me step by step to get my internet back online. Very much appreciated, the wait time at the beginning was a bit long but the service of the technician was great.

Thank you!

Lei
 

Sun 9 November 2008

Hello,

Thank you for the assistance provided when I called the help desk today. The operator was very helpful, and diagnosed and rectified the problem quickly.

Thanks again for the help today.
Diana
 

Sat 8 November 2008

Hi,

Before I lost my confidence with TPG the service was not good. I've been sending email many times but nothing happened. My problem with my internet connection remain unresolved. But today one of your technician was doing very good it's perfect. He was very patient, professional and very good enough. I will recommend TPG to my friends. Your service is great, I don't think some ISP’s can manage their service like yours. Thank you so much.

Lou
 

Sat 8 November 2008

Hi,

Your technical helper spent quite some time on Saturday night, firstly calming me and then running all sorts of tests on my NB5 modem. When there was no response from the box he patiently waited while I got an old NB1300 and tried that. Connection made, it was a fault with the NB5.
He suggested upgrading the firmware. Bingo!!!! I'm back online with ADSL2+ and finally I want pass on my thanks. Unfortunately I don't remember the young man's name so I hope this message finds the right person. The phone conversation was about 8.45pm.

Thanks again
Kristy
 

Sat 8 November 2008

Hi,

Your technical help consultant spent quite some time on Saturday night, firstly calming me down and then running all sorts of tests on my NB5 modem. When there was no response from the box he patiently waited while I got an old NB1300 and tried that. Connection made, it was a fault with the NB5. He suggested upgrading the firmware. Bingo!!!! I'm back online with ADSL2+ and finally I want pass on my thanks.

Unfortunately I don't remember the young man's name so I hope this message finds the right person. The phone conversation was about 8.45pm.

Thanks again
Katherine
 

Fri 7 November 2008

Hi,

Before I lost my confidence with TPG the service was not good. I've been sending emails many times but nothing happened. My problem with my internet connection remained unresolved. But today one of your technicians was doing very good and now it's perfect. He was very patient, professional and very good!

I will recommend TPG to my friends. Your service is great, I don't think some ISP’s can manage their service as well as yours.

Thank you so much

Sonya
 

Fri 7 November 2008

Hi,

I would like to provide some positive feedback about one of your technical staff. Tony assisted me today with a difficulty I had with sending and receiving mail from my outlook express.

I am particularly happy with his service as I had rung and previously spoken to the same male person twice (name unknown) who told me I would have to consult someone other than TPG for assistance with my problem. I was extremely frustrated by this person's behavior with me.

When I explained my frustration to Tony he was very helpful and showed a great deal of empathy. Although a technical problem may still be occurring with my outlook express Tony was very understanding and explained the TPG limitations in a respectful way without making me feel like I was a bother. He showed no impatience and was willing to let me speak.

I would commend Tony on his interpersonal telephone skills.

Regards,

Elizabeth
 

Thurs 6 Nov 2008

Hi,

Many thanks go to your support guy who got me up and running. Jerson was his name, and while talking me through the setup, he was very patient, polite, and helpful.

Noted, that I've only 20% download left until 21 Nov. I probably used most of that tonight, with upgrades. Might need to look at upgrading to a bigger download plan. Regards,

Cheers
Anita
 

Thurs 6 Nov 2008

Hi,

I changed over to ADSL2+ and since then I thought that I was not getting the service that I should be getting. I even thought about canceling my TPG account so I called your customer service department and told me to speak to your technical support department just to see if we can solve her issue and I am very thankful that I was able to speak to Michael because he was honest enough to suggest to me that it would be a good time to replace my 3 year old modem. He even told me that he will make time to ring me back as soon as I've already bought the modem. Right now, he was able to setup my connection and it is working really well. Michael was very confident and honest in giving me his recommendations and even if it got me buying a new modem, at least I can say that it was all worth it. Aside from being an expert on what he does, he is very pleasant and nice to talk to and I can really say that he has a human side when speaking to customers as well.

Regards,

Happy Customer
 

Thurs 6 Nov 2008

Hi,

Over the last few days I have had the need to extensively deal, by phone, with your Technical Support staff. The issues were long and (to me) complicated but are now resolved.
I dealt with maybe six people over the couple of days and apart from the last, Bobbie, I don't have their names.
I would like to compliment the staff, and through them your Company, for the quality of the service provided. I am impressed and I thank you for your help.

Regards.
Edward
 

Thurs 6 Nov 2008

Hi,

Today I rang your help desk. My enquiry was handled by Rex. Please accept my compliments for the professional manner in which my enquiry was handled and my problem solved. Very good service. Far better than my old provider - i primus. Thank you.

Roland
 

Thurs 6 Nov 2008

Hello,

Over the last days I have had the need to extensively deal, by phone, with your Technical Support staff. The issues were long and (to me) complicated but are now resolved.
I dealt with maybe six people over the couple of days and apart from the last (James) I don't have their names. I would like to compliment the staff, and through them your Company, for the quality of the service provided. I am impressed and I thank you for your help.

Regards.
Harry
 

Thurs 6 Nov 2008

Hi,

I have no idea on how these devices work but when I rang tonight, Rex walked me through setting up my modem. His instructions were very clear and even someone like me was able to understand everything. Please tell Rex what a fantastic job he has done this evening.

Kind Regards,

Joanne
 

Thurs 6 Nov 2008

Hello,

This is to let you know that after waiting for hours to get through on your busy phone, I finally got "Robbie" on the line. I had been without internet/email for a couple of days and felt very frustrated not to be able to use it.

Anyhow, although I am technically hopeless, he helped me with a lot of patience and knowledge, and we got it working again. I am very thankful to him. I also spoke to his supervisor John to let him also know what a great worker Bobbie is.

Theresa
 

Thursday 6 November 2008

Hi,

I changed over to ADSL2+ and since then I thought that I was not getting the service that I should be getting. I even thought about canceling my TPG account so I called your customer service department and told me to speak to your technical support department just to see if we can solve her issue and I am very thankful that I was able to speak to Mel because he was honest enough to suggest to me that it would be a good time to replace my 3 year old modem. He even told me that he will make time to ring me back as soon as I've already bought the modem. Right now, he was able to setup my connection and it is working really well. Mel was very confident and honest in giving me his recommendations and even if it got me buying a new modem, at least I can say that it was all worth it. Aside from being an expert on what he does, he is very pleasant and nice to talk to and I can really say that he has a human side when speaking to customers as well.

Selim
 

Tuesday 4 November 2008

Hi,

I would like to say that Diana was very quick, efficient and she did a wonderful job on her end and she made sure that all my issues were fixed.

Right now I'm online and I am really happy that I'm with TPG!

Regards,

Rosemary
 

Sat 1 November 2008

To the Manager at TPG Helpdesk,

I would like to take this opportunity to commend and thank two staff members who have recently been a great help to me. About a week ago I had trouble with my laptop connection and eventually was connected to "Natalie". She very patiently and competently led me through the process until I was happily online again. This was an exercise in patience for her, as I have a hearing impairment. Natalie was courteous, polite and pleasant. So I thank her very much. This morning I received back my PC after some service and again had great difficulty in getting online. With my wife working a mobile phone we were put through to Ivan.

As this involved three persons, relaying information, I am extremely thankful to Ivan for his patience and efficiency in getting us back into action again. We are only sorry that we took up so much of his time. Please convey my thanks and best wishes to these staff members. I am very satisfied with TPG and as I expect to switch to ADSL soon, I shall certainly stay with TPG if possible.

Faithfully,

Kennith
 

Sat 1 November 2008

The Manager at TPG Helpdesk,

I would like to take this opportunity of commending and thanking two staff members who have recently been a great help to me. About a week ago I had trouble with my laptop connection and eventually was connected to "Nelly". I do not know if this is a working ID or her real name but she very patiently and competently led me through the process until I was happily online again. This was an exercise in patience for her, as I have a hearing impairment. Nelly was courteous, polite and pleasant. So I thank her very much.
This morning I received back my PC after some service and again had great difficulty in getting online. With my wife working a mobile phone we were put through to Ivan.
As this involved three persons, relaying information, I am extremely thankful to Ivan for his patience and efficiency in getting us back into action again. We are only sorry that we took up so much of his time. Please convey my thanks and best wishes to these staff members. I am very satisfied with TPG and as I expect to switch to ADSL soon, I shall certainly stay with TPG if possible.

Faithfully,
Corey
 

Fri 31 October 2008

Hi,

My name is Tishan and I just want to thank TPG for their excellent support given to me over the phone, a few minutes ago, to setup my ADSL internet. Special thanks goes to Genevieve who guided me through the process very patiently, step by step, till we sort out all the issues that we encountered. Further, it should be mentioned that TPG has one of the shortest lead times before someone answers the phone, which put some of the so called BIG Telcos to shame! Thanks again TPG & Genevieve!

Kind regards,
Tishan
 

Fri 31 October 2008

Dear TPG phone help personnel,

I Robert, a user of TPG and have being for a number of years hereby declare and confess of the following: That the services you provide without a doubt cannot be described other than excellent. Your personnel on each and every time that I had to call on them been courteous, prompt, most helpful and professionals of the first degree.
I did have some problems with my internet connections this morning, as usual called upon you and once again you have demonstrated your working excellence.

I thank you!

Kindest Regards,

Robert
 

Fri 31 October 2008

Hi,

My name is Daniel, and I just want to thank TPG for their excellent support given to me over the phone, a few minutes ago, to setup my ADSL internet. Special thanks goes to Glenda who guided me through the process very patiently, step by step, till we sorted out all the issues that we encountered. Further, it should be mentioned that TPG has one of the shortest lead times before someone answers the phone, which put some of the so called BIG Telcos to shame! Thanks again TPG & Glenda!

Kind regards,
Daniel
 

Thurs 30 October 2008

ATTN: Help Desk Manager

Dear Sir or Madam -
I'm writing simply to say "Thank You!"

In the rush of today's hectic business environment it is all too easy to comment on what goes wrong * Rather than applauding when things go well. I'd therefore like to bring to your attention some outstanding customer service provided by 'Annabel' of your telephone support group – rapidly resolving a question regarding IP addresses and ensuring I was back up-and-running as soon as possible.

Annabel's attitude, professionalism and overall approach to meeting customer’s deadlines does both her - and TPG - real credit. A true demonstration of "Customer Service Excellence!"

I've no hesitation whatsoever in recommending your remarkable service to any of your prospective customers and once again, please pass my thanks to Annabel for a support job... VERY well done indeed!

Warm regards,
Dr. Alfred
 

Thurs 30 October 2008

Hi,

I was advised I could forward my comments on about help desk. I contacted the help desk this morning and the gentleman that I spoke to was fantastic! He was very patient with me and took me through things step by step on my computer and tried several things until he fixed my internet.

My internet then stopped working again and I called up again and the lady that I spoke with was the same, very helpful and patient and she has fixed my internet.. again, I hope, so far it is still working.

So thank you help desk, you were fantastic!

Jackie
 

Thurs 30 October 2008

Hi there,

I am already 69 years old and by any standards, you may think I'm too old for doing these things. I just switched to TPG yesterday and I've been having issues setting everything up. Noel was just wonderful. He made sure that not only my internet was working but my email as well and I never felt like a novice while he was instructing me since he was very calm and patient.

Thank you Noel.

Regards,

Stuart
 

Thurs 30 October 2008

ATTN: Help Desk Manager

Dear Sir or Madam -
I'm writing simply to say "Thank You!"

In the rush of today's hectic business environment it is all too easy to comment on what goes wrong * Rather than applauding when things go well. I'd therefore like to bring to your attention some outstanding customer service provided by 'Hannah' of your telephone support group – rapidly resolving a question regarding IP addresses and ensuring I was back up-and-running as soon as possible.

Hannah's attitude, professionalism and overall approach to meeting customers deadlines does both her - and TPG - real credit. A true demonstration of "Customer Service Excellence!"

I've no hesitation whatsoever in recommending your remarkable service to any of your prospective customers and once again, please pass my thanks to Hannah for a support job ... VERY well done indeed!

Warm regards,
Andre
 

Thurs 30 October 2008

Hi,

I am already 69 years old and by any standards, you may think I'm too old for doing these things. I just switched to TPG yesterday and I've been having issues setting everything up. Nelson was just wonderful. He made sure that not only my internet was working but my email as well and I never felt like a novice while he was instructing me since he was very calm and patient.

George
 

Thurs 30 October 2008

Hi there,

I was advised I could forward my comments on about the help desk. I contacted the help desk this morning and the gentleman that I spoke to was fantastic! He was very patient with me and took me through things step by step on my computer and tried several things until he fixed my internet.

My internet then stopped working again and I called up again and the lady that I spoke with was the same, very helpful and patient and she has fixed my internet..again, I hope, so far it is still working.

So thank you help desk, you were fantastic!

Regards,

Jessica
 

Wed 29 October 2008

Good morning,

Just wanted to let you know that l needed help last night and Richard helped me with my computer as my internet had died on me and my emails were going to TPG post office.
l must say that she was on the phone nearly an hour and she got me connected to internet again and transferred my emails from TPG post office to my personal email address.

Richard was so patient and understanding and was a pleasant person to deal with, l certainly want be afraid to contact TPG for help again.

Kind Regards.

Sandra
 

Wed 29 October 2008

Hello Eric,

Thanks for helping me apply for the TPG mobile plan and sending me the confirmation today. I am impressed at your friendly customer service and prompt response to my questions about your product over the phone.

I look forward to receiving my new SIM card as soon as possible and to become a new TPG customer.

Best regards,
Vivienne
 

Wed 29 October 2008

G’day Eric,

How’s it going? I have to say that I think you handled the calls quite well, building even a small relationship with the customer certainly can help with sales, but more importantly it helps the reputation of the company or organisation. I was a TPG internet customer years ago, but we canceled our contract to change to another provider because of their poor customer service. After speaking with you I would consider TPG for more than a simple phone plan.

Thank you Eric, have a good one.

Jerry
 

Tues 28 October 2008

To whom it may concern,

I really appreciate what Noel has done for me today. I am a new TPG customer and I bought a new modem but I really am not that familiar with anything about IT and about the internet but Noel took the time to explain everything that I needed to know. He was very patient and right now not only is the internet working, but I learned a few things as well.

Happy Customer.
 

Tues 28 October 2008

Dear Sir/Madam,

I am writing to say thank you for some excellent helpdesk service with my account yesterday, 27 October. I was experiencing some persistent connection issues and was grateful to Caitlin for her patience and assistance to resolve the connection problems I was having.

The issue is now resolved, thanks to Caitlin’s assistance. Please pass on to Caitlin my appreciation for her excellent service.

Thank you and Regards,
Gordon
 

Tues 28 October 2008

Hi,

Today my computer was connected to TPG internet. I have just had a consultant help me because I lost connection due to changing my password. Can I just say that she put me at ease with her patience, I am very nervous with computers and she helped me a lot and was very patient.

Also this morning I spoke to a chap and I want to say the same comments, very patient and supportive. And not forgetting the lovely female who helped me when I enquired about TPG and she set up my account, she was also very patient and supportive.
We will be telling our friends and family about our new experience with TPG and so far it has been great, we are very pleased with the ease of it all and the help from TPG staff.

Cheers,

Corinne
 

Mon 27 October 2008

Dear TPG,

I just want to thank you for the great customer service I received today. I was on the phone today with one of your customer service operators and they were very patient with me and lead me through all the steps efficiently. I’m really sorry for forgetting the name of the lady who helped me but she should be congratulated.

Kind regards,

Barbara
 

Mon 27 October 2008

To whom it may concern,

I am so glad to be serviced by your staff who's name is Danielle. I signed the contract with your company because of her good service.

I wish that I will be serviced same today's.

Yours sincerely,

Alex
 

Sun 26 October 2008

Dear TPG

Just a quick note to let you know I had the privilege of being assisted by John this evening when I had trouble with my internet connection.

I found his professionalism and patience refreshing and his quick understanding of my problem a great relief. He managed to talk me through the steps of re-connecting in a simple yet concise manner towards a quick and satisfactory result.

Please pass on my grateful thanks!

Jacinta
 

Sun 26 October 2008

Hello!

I just had a long call with your technical support.

I tried to add a USB wireless stick to my desktop machine to set up an ad-hoc network with my laptop, and then share the desktop's internet connection, but something went wobbly. While the wireless connection appeared to be working on both machines, the internet connection was lost.

I uninstalled all of the Belkin wireless software and unplugged the USB dongle, hoping that everything would fix itself, but sadly it did not. I checked my windows network settings and I only had the single Ethernet connection to the modem/router, which appeared to be working fine (the web admin for the router was appearing fine) but still no internet.

I have no idea how, but the NetGear modem settings appeared to be busted. After trying to figure out how to reset them I had to call your tech support (on a Sunday afternoon, too) to walk me through resetting my router.

This took some time, going through all of the options, but eventually we did it. Thank you very much for helping me with this - my wife would have been very annoyed to have no internet this week.

Cheers,
Pablo
 

Sun 26 October 2008

Hello!

I just had a long call with your technical support.

I tried to add a USB wireless stick to my desktop machine to set up an ad-hoc network with my laptop, and then share the desktop's internet connection, but something went wobbly. While the wireless connection appeared to be working on both machines, the internet connection was lost.

I uninstalled all of the Belkin wireless software and unplugged the USB dongle, hoping that everything would fix itself, but sadly it did not. I checked my windows network settings and I only had the single Ethernet connection to the modem/router, which appeared to be working fine (the web admin for the router was appearing fine) but still no internet.

I have no idea how, but the NetGear modem settings appeared to be busted. After trying to figure out how to reset them I had to call your tech support (on a Sunday afternoon, too) to walk me through resetting my router.

This took some time, going through all of the options, but eventually we did it. Thank you very much for helping me with this - my wife would have been very annoyed to have no internet this week.

Cheers,
Pablo
 

Sun 26 October 2008

Hi there,

We have accounts with you. Recently we have called you on a number of matters, and the service we have received has been very good to excellent. In particular, I had a young gentleman with the name of Rusty who was particularly helpful, and it was much appreciated.

Yours Sincerely,
Iris
 

Thurs 23 October 2008

Hi,

I was lucky enough to get a hold of a staff member who was tolerable and he eventually upgraded my case to level 2. Form my point of view, all the staff members that I came across in level 2 were truly professional, helpful and sincere in their efforts to have my issue resolved. This time around, I made sure I asked their names so that I could congratulate them individually after my problem is resolved. Your members Angela and John are two which I would like to point out. Angela was initially very good at pointing out what I had to do. Then John took over when I finally received my modem back from TPG to answer all my questions and set up my connection again. Could the team leaders of Angela and John please congratulate them for their excellent service? It was these two individuals, in particular John who restored my faith with TPG, otherwise I had very seriously contemplated canceling my contract with your company given the appalling service that was served to me by your level one staff.

Kind Regards,
Manraj
 

Thurs 23 October 2008

Hello,

I’ve had on ongoing issues with my phone since Friday when I activated my new mobile service. Tried to ring the 7 day help desk on Saturday, which I discovered isn’t open weekends (It might be wise to update the website). Finally got onto a few guys Monday, I talked to both Fran and Daniel. While they seemed to be putting in the effort, my problem wasn’t being resolved. Rang again this morning and talked to Czarina. She said she’d rectify the problem and call me back in 10mins (something which I was told would happen yesterday, so I wasn’t too hopeful). Ten minutes later Czarina returned my call and my mobile works as it should. Just wanted to thanks to Czarina for her effort.

Cheers,
Darius
 

Thurs 23 October 2008

Hi,

I would just like to say that the service from Jerson when I called was very good and explained the details of upgrading precisely and how to do it. She also helped me upgrade the plan online and went step by step. Overall I am very pleased with the service.

Regards,
Bobbie
 

Thurs 23 October 2008

Hi Rowell,

I would like to commend you on the excellent service you provided in attending to my questions.

I very much appreciate that you took the time to seek the answer and provide me with a response and did not simply dismiss my questions. You were clear in your explanation and are to be praised for your patience.

I also appreciate that you advised an upgrade to my plan is currently available.
Again I would like to thank you for your professionalism and the friendly and helpful manner in which you assisted with my enquiries.I sincerely hope your excellent customer service skills are recognised by the TPG management.

Regards,
Fran
 

Wed 22 October 2008

Dear TPG Management,

Tonight I spoke to a most helpful young lady by the name of Jessica on your Tech Support line.  She was lovely mannered, polite and well spoken. Jessica helped me solve my problem and I am now 100% satisfied with my TPG service. THANK YOU :)

Satisfied Customer
 

Wed 22 October 2008

Hi,

Yesterday I spoke to Mark from TPG Customer Service in regard to changing my ADSL2+ plan. Information I received was clear-cut and short. It enabled me to change the plan in five minutes.

Thank you for efficient service.

Sincerely,
Ronnie
 

Wed 22 October 2008

Hi,

I am writing to give a positive feed on Mr Winston, from your customer service team (ADSL broadband) he was really helpful to me in installing my modem, which the net gear customer care told me it’s not working. I was really happy with his customer service, and wish him all the best in his future.

Thank you!

Tony
 

Wed 22 October 2008

Hello,

Today I phoned the TPG customer help desk with a query regarding my account.  I spoke to Jennifer, who I found to be very polite, well spoken, and extremely helpful.

Overall, my experience was to a high standard.

Thank you.
Gary
 

Wed 22 October 2008

Hi Pia,

Thank you for your assistance with the enquiry today. You were very helpful and thorough. You took time out to find out the answer to the questions I had asked I appreciate that. You made it seem easy to understand what to do.

Thank you once again.

Cheers,
Khan
 

Wed 22 October 2008

Dear TPG,

Thank you for informing me of my usage, it is much appreciate I also wish to express my appreciation for the assistance I have received from your team when I was experiencing internet problems on a few occasions, the team at TPG were first class. Thank you all for your patience and great service.

Regards,
Gregory
 

Wed 22 October 2008

Hi Renan,

I was very happy with your customer service today. Thank you.

I was answered quickly and you had the information I needed emailed to me within minutes.

Cheers,
Rowan
 

Wed 22 October 2008

Attention: Supervisor,

I wish to report that Greg was most helpful, courteous and efficient in his assistance with my charge card renewal service for my TPG account.

Thank you,

Thank you!

Daniel
 

Wed 22 October 2008

Hi,

I rang up today to pay my bill a gentleman by the name Renan answered my call. He was very polite and helpful today. I like to thank Renan for his excellent customer service today. He was very professional over the phone and helped me greatly with my problem.

I like to thank TPG for its great service over the last 4 months. Every time I ring thru with an enquiry it’s been answered professionally.

Thank you!

Regards,
Katie
 

Wed 22 October 2008

Hi,

I wanted to give some positive feedback to the technical support group, in particular to a fellow named Jure.  I spoke with last night around 9.30pm to 10.30pm and he helped me with my modem issues.  I had been speaking to another fellow earlier in the night, before 8.30pm, but he was nowhere near as helpful as Jure as each step of the way Jure told me exactly where I was and what he could see Ie. He could see that my modem was active but wasn't sending out my username and password, whereas the first guy just kept saying what he was doing ie. ok now I'm going to do this etc.  Jure was also extremely patient with me, at no time made me feel like an idiot, and seemed genuine throughout the entire call.  I think you should promote him or at least give him a good raise or bonus, and it would be tops if you could pass this to him too.  Thank you! 

Regards,
Corey
 

Wed 22 October 2008

Hi,

Re the email below - I inquired to TPG yesterday (21 October) and was assisted by Jennifer - she was courteous and directly point me to the right direction - her answer was very clear and helpful. I did upgrade my plan right after and had no problem at all doing so.

Regards,
Stan
 

Wed 22 October 2008

Hi,

I was speaking with Riann today and just wanted to say it was wonderful to have some as helpful as her assist me with my call. She was very helpful and friendly with answering all my enquiries, it a pleasure to deal with someone so pleasant during the day.

Please let Riann know to keep up the good work.

Jerry
 

Tues 21 October 2008

Dear Supervisor,

I would like to mention that I was very pleased with the way that Patricia handled my problem and she was very personable and helpful. My internet was reconnected after 24 hours like she said and she handled the situation with professionalism.

Thank you!

Regards,

Lacey
 

Tues 21 October 2008

Hi TPG,

I've been with you about 4 years now. I'm located in Canberra, connecting via the Lanyon exchange. I started on the 1500 ADSL1 value plan back in 2004.

Since then I've transitioned to ADSL2+, and have gone through a few plan changes, from the older ADSL2+ 30GB plan, to the 50GB plan, and now I have just switched to the 70GB plan. The price is great, and the connection has been stable and reliable.

Generally I get a solid connection sync at around 12Mbit which is pretty much spot on for my distance from the exchange.

I have only needed to deal with customer service I think twice, and each time they answered quickly and were very helpful. The plan change I requested late yesterday afternoon went through by 11am this morning.

TPG has been a great ISP for me, and I'm really happy with your performance.  I hope you appreciate the positive feedback.

Cheers,
Connor
 

Tues 21 October 2008

Dear Angela,

Late last week I had a query related to download allowance which was dealt with by Maggie. I would like to record with you that Maggie was polite, understood my query, and was able to provide a clear and concise answer to my question.

Kind Regards,
Aaron
 

Tues 21 October 2008

Dear Sir/Madam,

I am writing this email to comment on a recent telephone conversation I had with Renan.

Renan was well spoken and polite during my enquiries and assisted me in an efficient and professional manner. I would like to congratulate Renan and you for providing such a commendable service.

Regards,
Maria
 

Tues 21 October 2008

Hello there,

I just have to let you know of how delighted I was to be assisted today by Jennifer. I explained my situation to Jennifer who was most friendly and said she would see what she could do. Jennifer was really patient with me and I felt very lucky to be assisted by her. I work from home and needed to access files from the office that were important and Jennifer appreciated this and for that I am very grateful.

The other main thing she did which is always key in business is she followed it up with me later on the phone.

Congratulations on a great member of your staff! Take the girl to lunch at the pub!!

Cheers,
Mervin
 

Tues 21 October 2008

Hi Joel,

Thank you for your assistance. I qualify it as direct, clear and effective in few words very professional.
For TPG it has to be a real asset to have on its team a person of your calibre.

Warmest regards,
Arman
 

Tues 21 October 2008

TPG Internet,

A quick note to thank you for the level of customer support you have provided me over the years.

Once again I had problems with my connection, and once again your service officer has helped me reconnect. This time your technical support officer (Junie) demonstrated perseverance and patience with me and guided me through what appeared to me to be a very time consuming process in re-establishing internet connections - a level of support one does not generally expect.  And, I think the problem was on my end, but she did not waver.

Much appreciated; and a big thank you to Junie and TPG.

Regards,
Rolland
 

Tues 21 October 2008

Hello,

I am responding to a request for feedback on customer service after dealing with your staff. Jennifer was delightful to deal with, polite, professional and prompt!

Keep up the great work!

Regards,
Francesca
 

Tues 21 October 2008

Hi Caitlin,

It was very good service and so friendly! It was also really fast to respond! I've been with TPG for a few years, and am very happy over all!

Best Regards,
Warren
 

Tues 21 October 2008

Hi Caitlin,

I found the call I made on Monday the 20th of October 2008 to TPG that you received was handled professionally with a friendly tone. I found your manner helpful and friendly too.

Thank you, Caitlin for your efforts.

Kind Regards,
Arianne
 

Tues 21 October 2008

Hi,

I really want to express my highly appreciation to Joyce here.

I have been overseas for 3 weeks. When I came back yesterday, I found my network connection had big problem. I could not access all websites. I tried lots of ways to fix it, but could not get it working. Joyce really helped me to fix this difficult problem so that I can access internet successfully now.  I would like to thank her for her professional attitude, and great skills and her patience.

Ken
 

Tues 21 October 2008

Hi Joanne,

I would like to thank you for handling my call last Tuesday the 14th of October. I have done as was suggested and signed up for the 25 GB service with TPG. This was the reason I called so you provided me with exactly the right information that I was looking for.

Thanks
Christopher
 

Mon 20 October 2008

Dear Sir/Madam,

This is a quick note to express my satisfaction at the pleasant and professional customer service I received from Emily today when I was enquiring about my customer account invoices.

I found her to have excellent telephone manner, with a clear and well paced voice, a good listener and patient as she assisted me to resolve my enquiry.

Regards,
Frank
(Broadband TPG customer)
 

Mon 20 October 2008

Hi,

I wish to send my compliment to your staff member Rondell, for his outstanding customer service. After calling back so many times, Rondell is the first person to actually give me a call back on my no. and I was really impressed with his professional, polite and courteous manner.  He’s a great asset to your company!

Thanks and Regards,
Josie
 

Mon 20 October 2008

Hi Jennifer,

I am glad to be able to give you some feedback.

You where very pleasant and understood what I needed done. It was a no fuss transaction of account details and I was happy that it was taken care of professionally. In short, I am a satisfied customer.

Thank you for your service.

Sarah
 

Mon 20 October 2008

Hi Zara,

Thank you for your email. Thank you for such a professional and detailed answer. I have forwarded the email onto the person who is creating my website and we will decide what to do on Monday. However, it is a very impressive amount of information you have given me.

I will be in touch with you again on Monday.

Kind Regards,
Brianna
 

Mon 20 October 2008

Hi Jennifer,

Just want to thank you for your assistance with my query. It was an excellent response, I appreciate the way you offer help making me more comfortable with my query. In scale of 1/10 you rated 10. Keep up the good work as I may need you for my future queries with TPG again.

Regards,
Leon
 

Fri 10 October 2008

Dear Sir,

I applied to go for TPG as my server and cannot believe the excellent help I had from both Nick and Alana. I was very, very impressed with the service I had from both of them. So much so, I will recommend TPG to any of my friends wishing to change servers. Many thanks for the prompt attention.

Yours sincerely,
Lynne
 

Fri 10 October 2008

Hi Arianne,

I would like to comment on your call handling skills, you are clear and concise. You listened to me and you did not reply with a line from a script. Your manor is great and you did not interrupt me while I was talking. I appreciate that I was heard and that you gave me real options. That’s customer service with a human touch. I have worked in a call center before, I assume that your customer satisfaction is at a high level. Good work.

Kind Regards,
Matthew
 

Fri 10 October 2008

Hi,

I would like to commend the responsive, client-focused service that Martee provided to me as a TPG client on Wednesday of this week. When Martee took my call I was an extremely frustrated, cranky customer who had spent $110 on a modem I didn't need (I was advised to do this) and had had no internet service for a week (Telstra had disconnected my ADSL line without my knowledge after I requested the phone be changed from my deceased husband’s name to my name). After 3 days of phone calls to Telstra and TPG I was pretty cranky!

Martee treated me as a valued customer - he listened to my concerns first, then explained what action he would take and gave a commitment to let me know between 5 and 6 the next afternoon where he was up to with the issue. Martee rang me early at 3.45 the next day to tell me the problem was resolved and I was again connected to the Internet.

Regards,
Paula
 

Fri 10 October 2008

Dear Josie,

Thank you for your help earlier today! My computer would not connect to my web browser so I had no access to the internet & I could not open my email.

Your patience, skill, and help were greatly appreciated. How you managed to reset the modem over the 'phone while dealing with me, a techno-laggard, was most impressive! So the reset & what ever else you had to do fixed the problem! Clever!

Thanks again,
Martin
 

Thurs 9 October 2008

To the help desk supervisor,

Many thanks to your two operators who assisted me this evening with an internet problem I had. A special thanks to Sed who was extremely patient, courteous and fixed my problem with confidence.

Thanks so much TPG for having such efficient operators to help your customers.

Yours faithfully,
Beverly
 

Thurs 9 October 2008

Dear Manager,

I'm pleased that my broadband Internet connection is now back on with the help of Wennifer in your technical support section. I'd like to extend my special thanks to Wennifer, who was so patient with customers in solving problems and so professional in handling technical faults.

Thank you!

Regards,
Larry
 

Thurs 9 October 2008

Dear Jerusha,

Thank you for your email and your advice about how to change my current broadband plan. I was happy with your service today and I have been very satisfied with the service from TPG for many years now.

Regards,
Anthony
 

Thurs 9 October 2008

Good evening,

I would like to express my appreciation on one of your staff members Mario.

Ever since I read about the great deal TPG had on mobiles, without hesitation I changed my daughter’s mobile provider over to TPG, and spread the word round my family and friends, my brother-in-law changed all his family over (4 accounts).

I signed my daughter up on 8th September and her mobile became live on 11th September (once the new sim card was received).

I have contacted TPG about 2-3 times a week regarding txt messaging. Unfortunately she could not send or receive messages.

Today when calling TPG mobile I was greeted by a very knowledgeable and caring customer service representative named Mario.

Mario took great concern in the problem I had been experiencing for the past month, after taking up a lot of his time he corrected the problem. I was so grateful and overwhelmed and wondered where he had been for the past month when all the other consultants kept telling me they would escalate the problem to a technician.  I was so impressed with Mario’s outcome in fixing the problem I got my brother-in-law to give me authority to have Mario fix my nieces phone who has been having the same problem.

It didn't end there, Mario kept me informed and monitored if the txt would still be working for both phones. Mario was able to fix both the phones. Mario has told me he will fix the problem to the best of his knowledge and will keep me informed (which he did). I am hoping Mario can fix the problem the rest of my brother-in-laws family is experiencing.

I would like Mario to be praised with great Customer Service, this is what customer service is about.

Further from this I have just got off the phone with another consultant whom has just fixed my other nieces phone and rest of the family bar one customer number.

Great work team, keep it up.

Looking forward to passing on the positive feedback and hopefully directing more business your way!

Cheers,
Angelica
 

Wed 8 October 2008

Dear Patricia,

The service you provided me today was wonderful. A couple of weeks ago I phoned the 1300 number to ask some questions about updating the package we are on so that we had more download power as well as faster downloads. Today I was home early enough to phone a representative. I thank Patricia for being very patient and answering my questions, even if I asked the same question again. You explained, in simple English, what my new package would provide me and you were very polite.

I did say to you Patricia that the one thing which my husband and I are very pleased with. We have been VERY happy with TPG and as you would be aware, we have been with TPG for many years!

Keep up the great work - thank you again Patricia!

Regards,
Carly
 

Wed 8 October 2008

G'day TPG team,

I've just got off the phone from your technical support dept, to change my password & also update my internet plan. I was assisted by a young bloke by the name of Renan. Let me tell you, I'm almost completely computer illiterate & Renan is a genius! He was so patient with me because I kept getting lost in all the screens I had to open to change my plan. He held my hand & walked me through the entire process & there is no way I could have done it without Renan's help. This young fella is an asset to your business & you should be very proud to have him on board. I only hope that I'd be lucky enough to talk to him again!

Daniel
 

Wed 8 October 2008

Hello,

I'm new to TPG here and currently impressed with the customer service that TPG provided me when I called the customer service line (I was speaking to Patricia) just to ask and to confirm that my previous ISP codes had been removed from my line. What really impressed me was the extra step that she took to email me not just the about the code removal confirmation but she also told me the estimation of the installation as well.

Keep it up.

Regards,
Roger
 

Wed 8 October 2008

Hello,

I'm new to TPG here and currently impressed with the customer service that TPG provided me when I called the customer service line (I was speaking to Patricia) just to ask and to confirm that my previous ISP codes had been removed from my line. What really impressed me was the extra step that she took to email me not just the about the code removal confirmation but she also told me the estimation of the installation as well.

Keep it up.

Regards,
Roger
 

Wed 8 October 2008

Hi,

It is my observation that Alana handled my call extremely well. The greeting was clear and simple yet professional. I found Alana to be articulate and understood my query rather well and I received a satisfactory response which was well explained and with a quick turnaround time in resolving the issue at hand.

Thanks,
Josh
 

Wed 8 October 2008

Hi,

I would like to express my gratitude and thanks to your staff member Jonas, for his exceptional customer service that he provided recently in resolving my query.

I am truly appreciative of his assistance and am glad to be part of TPG!

Keep up the good work guys :)

Kind Regards,
Debbie
 

Wed 8 October 2008

To whom may concern,

I spoke to one of your customer service team members, John. He was very helpful, I was very happy with his service.

TPG customer service has changed over the few years.

Keep up the good work guys :)

Kind Regards,
Alexis
 

Wed 8 October 2008

Dear TPG Helpdesk,

Today I received help from Josie with a problem of not being able to send emails out. She was most helpful, efficient and patient as I had an office full of people needing my attention at the same time.

Her instructions were clear and easy to follow and we got the problem solved and I was back on the air again. Please pass on my sincere thanks to Josie for her help today.

Sue
 

Tues 7 October 2008

To Whom It may concern,

I had a major problem with the PIN code on my mobile resulting in not being able to use the phone for the day. I had to make many calls to find a resolution. All of the customer services officers were helpful and the problem was eventually solved by Frank. He was most helpful. Prior to that Mario too tried hard to help me. I would like to thank all of the officers including Mario, and Frank in particular. Could you please convey my appreciation to them.

I also have been an internet customer with TPG for some years. I find the Helpdesk Officers courteous and helpful and the service good.

Kind Regards,
Suresh
 

Tues 7 October 2008

Ronnie,

In reply to your previous e-mail I would like to thank you for your speedy service and would be happy for you to let your supervisor know that I am pleased with the prompt and direct service I have received. It has allowed for fast and straight forward dealings which are rare among the other big companies.

Thank you and I look forward to hearing further about the relocation.

Regards,
Harold
 

Tues 7 October 2008

To TPG,

I am writing to send my sincere thanks for the quality of the customer service your business has provided.

Recently I observed that for $49.99 it is possible to obtain 50GB. As I am on a TPG plan that offers for that same price only 25GB I needed some advice on the process of upgrading.

I called your account team not 1 hour ago and spoke to a man named Ryan, he was very polite and answered all my questions whilst maintaining good composure.

I think it is necessary to pass this on - I feel very satisfied with the level of service provided by him.

Regards,
Nigel
 

Tues 7 October 2008

Hello,

I am a new customer to TPG and was helped by Katrina, one of your customer service representatives. She was really helpful and she assisted me accordingly and answered all my queries.

I would give her 9/10! Thank you to TPG for good customer service and for having good caring staff!

Thanking You,
Pratap
 

Tues 7 October 2008

Hello Helpdesk,

This is just a quick not to say thank you to Josie and Rafael for the great service I received from them during the recent fault I experienced. Even though the situation had the potential of becoming difficult both Josie and Rafael handled it well. Of particular note is that Josie rapidly investigated the situation and escalated it with out delay.

Thank you.
Collin
 

Tues 7 October 2008

Hi,

I just want to say that I think that TPG is a good company and I want to thank Josie for resolving the problem very quickly. I am very pleased and will recommend TPG to other people. I feel extremely happy!

Sam
 

Mon 6 October 2008

Good morning,

Last Friday 3rd October, I was assisted by Joanne from TPG Soul Customer Service when I needed to update account details and stop payment from an old account.

I would like to say that she was very helpful and the request was handled with the utmost professionalism.

This is a great way of staff receiving the recognition they deserve.

Kind Regards,
Sarah
 

Mon 6 October 2008

Dear Sir,

I called TPG customer service line for assistance last Friday. One of the representative named Riann me a lot. She was very patient and was very detailed in her explanations. I just thought to write an email to show my appreciation for her wonderful service.

Thanks you so much!

Sincerely Yours,
Fiona
 

Mon 6 October 2008

Hi there,

I would like to take this opportunity to thank you & appreciate your staff assistance.

I am an existing customer since 2005-2006, come across many customer service officers from TPG & they all have been good.

Lorraine not only helped me with my queries, but the whole experience was exceptional. For sure Lorraine is a true asset to TPG & to your team. Please pass my special thanks to Lorraine & TPG management.

Thank you

Kind Regards,
Arshad
 

Mon 6 October 2008

To TPG Manager,

I just wish to take time to express my gratitude for an excellent service that I received from Ronnie.

I was not really hoping much when I lodged the call on 06/10/2008 the internet connection issue will be fixed but I was quite impressed for the excellent customer care that was provided by Ronnie as the problem was easily diagnosed and was fixed in no time.

Ronnie has demonstrated professionalism and empathy whilst the issue was being resolved. I have dealt with many CSR's from other organisations but Ronnie has demonstrated an excellent customer service that I have not received from other CSR.

Once again, thank you to your team member and I hope that there will more excellent services like this in the future

Yours Faithfully,
Alfonso
 

Mon 6 October 2008

Dear Sir/madam,

I would like to share this very good experience and nice feeling coming from a customer service rep from your company named Mervin who has helped me to organize the reconnection of our ADSL2+ and set up a new plan according to our usage. Mervin was there to help me out. He listened to my issues and offered his suggestion to tackle the issues. He offered to use your dial up while waiting ADSL2+ to be reconnected, he chased up for connection and updated me once he was confirmed. Mervin’s suggestions and quick actions were refreshing and warm even though we still do not have ADSL2+ connected as yet. But Mervin has confirmed it will be tomorrow. Good service should be always recognized and appreciated.

Warm Regards,
Stephanie
 

Mon 6 October 2008

To the Manager,

I have been experiencing issues with my download speed and called your service centre for help. I spoke to Josie and was very impressed with her help, knowledge and professional approach to my download speed issue. She attempted multiple tasks to fix my issue and resolved it in a pleasant manner.

I would like to congratulate TPG and Josie on the wonderful service I have experienced.

Kind regards,
Jonathan
 

Mon 6 October 2008

To whom it may concern,

I have just called your helpdesk regarding some internet connection issues that I have been having over the past few days.

Having spoken with Kristy for roughly 45 minutes, she guided me through all possibilities that might fix the problem. Thankfully, and due to her patience and knowledge, we found a solution. I would like to finish by saying that I would recommend her for any promotions or other benefits she may be entitled to, from receiving this email.

Thank You,
Marco
 

Mon 6 October 2008

Hello,

I recently called TPG in regards to the 49cap mobile plan for $19.99 and was helped on the phone by Edwin.

I would like to thank and commend Edwin on his excellent customer service. Edwin's product knowledge and his ability to handle the task in a friendly and efficient manner made for an enjoyable hassle free service experience. I would gladly deal with Edwin again.

It was refreshing to get Edwin on the phone! Once again, Good work Edwin and thank you.

Kind regards,
Roy
 

Sun 5 October 2008

Hi,

Rhonda was excellent and all I can say is that TPG provides me the best service!

Regards,

William
 

Sun 5 October 2008

Hi,

I spoke to Terry 1 month ago if I'm correct as my telephone service provider had disconnected the lines incorrectly and I needed the DSL codes put back on. Tyrone took the call professionally and keep his word by calling me the following week to advise that the service had been restored.

I also worked in a call center and understand how hard it can be at times, so for him to keep his commitment grows my trust towards TPG.

So over all Tyrone is an asset to the company and deserves an award.

THANKS,
Erin
 

Sat 4 October 2008

To whom it may concern,

I would like to take the opportunity to thank Carlos for all his help in getting me back up and running this morning. I have been have trouble for over a week and last Monday spent quite a few hours onto the TPG trying to get back onto the internet. Today Carlos was very good with me and talked me through each step of the way and I would like to congratulate him for his efforts.

Thank you once again to Carlos!

Maree
 

Sat 4 October 2008

Hi,

I wish to thank Tristan in assisting me when my modem wouldn't work. He helped me to reset and restart with clear precise instructions.  I have been with TPG for some time now and found Helpdesk to be efficient and friendly.

Regards,
Malcolm
 

Friday 3 October 2008

Hi TPG,

Between 6p.m and 7.30p.m tonight, 3rd Oct. I called for help because I could not access the Internet. A lovely lady with an accent answered my call. I have forgotten her name. I have a hearing problem and find it very difficult to hear especially if the person has an accent. For at least an hour she persevered and finally solved my problem. I just wanted to acknowledge her kindness and patience and would like you to know how much I appreciated this service.

Sincerely,
Louise
 

Friday 3 October 2008

Good evening TPG help desk,

It was a very long day, after experiencing some connection problems and a lot of frustration by not having the TPG modem login credential, we finally resolved the issue (once the login credential suddenly appeared), special thanks to Rachel, she did great at the last stage in sorting out this problem.

Thanks everyone at TPG, for a job well done!

Arsenio
 

Friday 3 October 2008

Hi,

As a new TPG ADSL customer, I would like to this opportunity to thank for your prompt service in setting up my user account.

I also appreciate the excellent service provided by the TPG helpdesk when I called in seeking assistance in connection set up at home. I spoke to Riza, she provided an excellent support over the phone.

An excellent and prompt service provided!

Thank you,
Suresh
 

Thurs 2 October 2008

Dear Larissa,

I recently contacted TPG Customer Service regarding my ADSL2+ connection. Stuart was my consultant who helped me out in getting the service I want.

He patiently listened to my queries and made sure all the details had been filled in completely so that the Installation does not get delayed.

His communication was very clear, informative and very helpful.

Regards,
Arrianne
 

Thurs 2 October 2008

Dear Sir/Madam,

I had the pleasure of doing business the other week with one of your staff members, Jen whom I found to be very helpful, informative and well skilled in the manner of customer service assistance. I appreciate the wonderful service I received and it is such a pleasure to be greeted with such well mannered and polite staff.

Yours faithfully,
Abraham
 

Thurs 2 October 2008

To whom it may concern,

My name is Joana and I am writing to you in regard to my phone conversation with Madeline yesterday (01/10/08). I was very impressed with the way she assisted me in regard to my termination enquiry. I found her to be very kind, pleasant and extremely helpful. She is a wonderful example of how customer service personnel should behave.

Kind regards,

Joana
 

Thurs 2 October 2008

Hi,

I would like to advise - that the Customer Service Operator – Chrisanne - who saved my sanity today, went above & beyond her expected standard of service.

TPG will win more customers & business, because of the quality Customer Service, & standard of excellence given by operators like ' Chrisanne'. She deserves a commendation & so does the Management of TPG.

Thank you,
Rolland
 

Thurs 2 October 2008

Hi,

I found Ben to be polite and informative. He was knowledgeable on the topic of changing plans, and in addition to answering my question he also provided additional information that was of assistance.

I found the service provided by Ren to be professional and concise, and I am extremely happy with the service he provided me with today.

Regards

Paul Harrison
 

Thurs 2 October 2008

Hi there,

This was the first time I called the TPG sales department regarding the registration of my new mobile account (bought today) for my daughter. The way I was given answers and responded to made me happy and I am quite satisfied with your representative (Katrina).

She was cooperative and polite to talk to. So far I am happy and hope will be even happier once I receive and activate my sim next week.

Kind Regards,
Maureen
 

Wed 1 October 2008

Hi Judy,

Strange as it may seem but I was not kept waiting on the line for you to attend my query which was a surprise. I was very impressed with your manner and how you quickly sorted out my problem. I hope that in the future that if I am in need of TPG services again I will be lucky enough to talk to you. Have a good week.

Darren
 

Wed 1 October 2008

Dear Supervisor,

I had the pleasure of speaking to Jan from your TPG Soul Customer Service. My problem was quickly resolved and stress free due to Jan's customer service.

I would like to congratulate you on great staff in particular Jan and her quick and efficient service.

All the best.
Tran
 

Wed 1 October 2008

Hi,

I would like to say that Jan did a good job in helping me with my latest inquiry. She was friendly and easy to understand and more than willing to assist wherever she could. As we all know customer service is a huge facet of the success of a business.

I would be most appreciative if you could pass on my thanks to Jan for a job well done.

Thanks in advance,
Aaron
 

Wed 1 October 2008

Hello,

I recently called TPG in regards to the 49cap mobile plan for $19.99 and was helped on the phone by Khamil.

I would like to thank and commend Khamil on his excellent customer service. Khamil's product knowledge and his ability to handle the task in a friendly and efficient manner made for an enjoyable hassle free service experience. I would gladly deal with Khamil again.

It was refreshing to get Khamil on the phone. Once again, Good work Khamil and thank you.

Kind regards
Tim
 

Tues 30 September 2008

Hi,

My name is Sam, I have just joined TPG. Maria has been a tremendous help in regards to my application. I was going to do it online, but instead she was willing to take over the whole application altogether.
She seemed to be very knowledge about the product and service.

Thanks
Tom
 

Mon 29 September 2008

Hi,

I would like to give recognition to Aileen who was able to help me with my internet problems this evening. She was very proficient and accommodating with her answers. She answered me even before I needed to know what was going on. She anticipated my next move before I would need to do it. Thank you for your great service and I believe she has been trained very well. I thought I was talking to a supervisor with the degree of professionalism she exercised.

I praise not only Aileen alone but the great team that supports her and keeps morale up which every organization needs. The friendships and relationships established in your work force is something to be proud of. You are experts in your field of practice. Go home and feel good for the job well done.

Aileen: Great job today.
Have a great night and drive home safe.

Best regards,
Dr. Brian
 

Mon 29 September 2008

Hi there,

I have 2 ADSL connections with your company. In the past few years, I’ve also referred your service to my staff and friends have joined TPG after my recommendation.

Your company has always been the market leader for quality internet service and competitive price. Before I joined TPG I used Telstra and Optus as my internet supplier. I can tell you that TPG provide a far superior product compared with Telstra and Optus, the reliability, speed and ping time of your service is just first class, I can tell you I have never been happier with any other internet provider, I will rate your internet connection quality as 10 out of 10.

As soon as your company starts to offer Mobile phone connection, there's no doubt in my mind that your mobile product will exceed my expectations. On top of the 2 personal numbers I have already connect to TPG, I am looking forward to port all my company connections (3 lines) as soon as the contract comes to an end between November 2008 and Jan 2009. I had been speaking with few TPG sales and tech support already during the past years, non of the support staff impress me much, and with the quality product provided by your company the need for tech support was minimal. However I am very impressed with the support I received today by Maria, her efficiency, and accuracy and understanding is overwhelming.

When I received this email from Maria just now, I decided to act on her request and also reply her.

Quoted from Maria "This would greatly improve my customer service skills here at TPG in assisting customers."

My reply to Maria is:
You do not need to improve your customer service skill at all, you are the best I've been dealt with so far, just keep on doing what you've been doing, you are setting a new standard in customer service for your company.

Best Regards

Peter
 

Sun 28 September 2008

Hi,

I understand this account is no longer in contract. I work for iPrimus so I will be getting a discount for ADSL2+ which is the reason why I will terminate this account.

Otherwise it would be my pleasure to keep my ADSL connection with TPG because I had very good experience with your tech and customer service through email is superb because the response time is amazingly fast!

So, thank you for an excellent uninterrupted service for the last 2.5 years!

Rupert

 

Sat 27 September 2008

Dear folks at TPG,

I'd just like to thoroughly commend both Jan and Omar for their assistance today with two problems.

Firstly, Jan enabled me to solve a PPP & DSL dropout I was experiencing on my Dynalink modem/router. The method was to reduce the DSL speed to ADSL1 which is okay for my purposes at present. My connections are also a bit "complex" (too many) and so he was helpful here.

In a similar fashion Omar later helped me solve a connectivity problem that I had with a remote wirelessly connected desktop PC. Like Jan, he was thorough & exhaustive.
Both were very knowledgeable and able to communicate clearly.

Many thanks
Regards,
Gerald
 

Sat 27 September 2008

Dear All,

I want to commend Yuri, a TPG phone helpline assistant, for his professional manner and courteous assistance in sorting out the ADSL connection to this account. He was most thorough in checking all possible difficulties, extremely patient in talking me through reconfiguring the modem for my mother, and offered helpful suggestions should we encounter further difficulties. He was able to diagnose (hopefully all) problems! His pleasant manner and clear phone voice made the process much easier.

Thanks so much Yuri.

Sincerely,
Joycelyn
 

Sat 27 September 2008

Hello,

I'm writing in regards to a phone call made to your help line (13 14 23) I spoke with Tony in regards to my new internet connection.

I would like to highlight that Timothy was very well spoken for, polite and helpful!! I have been with a few different internet companies now including Internode, Blitz Telecom (previously G-node) and have had terrible experiences. I am delighted at how quick and easy this set up has been and am pleased further to see that a great level of customer service is maintained there-after. Thank you again for your great service!

I look forward to keeping my business with you and I believe Timothy to be a good credit to your company.

Regards,
Jeremy
 

Thursday 25th Sep 2008

I am commenting on the customer service,

I would also like to say that my experience with TPG customer service is always very good on all accounts. You have a great team of friendly and professional people. I always know I will receive great service from TPG, so keep up the great work!  

Best Regards ,
Josh

 

Thursday 25th Sep 2008

To the Customer Service Team,

TPG Thank you very much for investing in excellent customer service. I am pleasantly surprised by the courtesy, and above all the promptness with which you respond to customer's query.
Thank you once again for your excellent customer service. I shall not fail to recommend TPG to my acquaintances.

Regards and best wishes!

Cloud

 

Thursday 25th Sep 2008

Hi, just to let you know that I am grateful to TPG in assisting me with my enquiry today. To tell you the truth the whole TPG team are very helpful and friendly throughout my whole experience in the ADSL2+ connection, I will always recommend TPG to everyone. Keep up the good work.

Kind Regards,
Gary

 

Thursday 25th Sep 2008

TPG,

I would like to thank TPG and your staff. I have found that when ever I needed help it was given to me promptly. Thank you for your support.

Regards,
Susan

 

Tuesday 23rd Sep 2008

Dear TPG,

I rang the help desk last night in regards to setting up my ADSL connection.
I just wanted to send out a note of thanks to the team which they are extremely helpful in helping me correct my modem's settings in order to connect to TPG's ADSL service. I am extremely grateful for this support, and am now a happy TPG customer.
I have since recommended TPG to people on grounds that it has great customer support.

Regards,
Moore

 

Monday 22nd Sep 2008

I would to tell you how impress I was with your service. It’s been wonderful to get assistance from your guys. I know my modem is not supported by you but you extended some help in order to let me connect to the internet. I really appreciate the help of TPG it has been wonderful experience. So far TPG provides me a great service.

Happy

 

Saturday 20th Sep 2008

To the team of TPG customer service,

I have recently contacted my wireless router service provider in relation to setting up security for my router and was not given any assistance as my warranty had expired. I then thought the next best option would be to try and contact TPG being my service provider to see if they could help me as they have always been of assistance in the past. TPG’s helpfulness and support was second to none, its conversations and service like this that makes your organisation what it is today.

Kind Regards
Richard

 

Saturday 13th Sep 2008

I recently called the ADSL2+ technical support department on two separate occasions and both times the person helping me was wonderful. They were both very knowledgeable, patient and most importantly, friendly. Speaking with these two guys makes me happy that I decided to business with TPG instead of a lot of other internet providers out there on the market.
Well done guys, keep up the good work!

Rick

 

Saturday 13th Sep 2008

Hi,
Just an email of appreciation regarding the helpdesk services TPG have offered. I find the services very easy to understand and I really appreciate the step-by-step help on offer.
I have gone through a lot of problems with other company helpdesks which have often resulted in rude, unhelpful comments.
Nevertheless, it is somewhat refreshing to be guided by people who not only know what they are talking about, but are friendly at the same time.

Keep up the great work,
Michelle

 

Friday 12th Sep 2008

Dear TPG,

I don't need help very often, but when I have called the helpdesk, I get the answer I need!
Two days age I was having trouble configuring Remote Access to Windows Home Server. I spoke to one of the customer service representative, who talked me through the correct configuration in just a few minutes. There were three things I really appreciated from TPG: They listened, and asked questions to clarify my problem and the steps that I had already taken.
They knew the answer and walked me through the steps to fix the issue. AND they didn't make me feel like an idiot for not knowing the right answers. To me TPG is far above others, who claim to have good support, so, please keep up the good work.

Thanks from a happy TPG customer.

 

Friday 12th Sep 2008

“Hi!

I just wanted to say thank you for your service. I signed an 18 months contract with TPG and I'm very happy with the service that you provide, especially the gentleman that I talked with recently.
Thank you!"

A happy customer

 

Wednesday 10th Sep 2008

Dear Madam /Sir

This is just to let you know that today we experienced some difficulties with our internet and called TPG help line. A lady by the name of Rachel replied to my call. I must say I have not encountered a more patient helpful and lovely person for a long - long time. Today this is worth more than the cheapest deal on services. (At least to me it does). We are very happy with the overall service provided by TPG and today Rachel's helpful service has assured me that I made the right choice by choosing TPG for our service provider

Thank you TPG and THANK YOU RACHEL.
Mandy
 

Monday 1st Sep 2008

Hi There,

We have had to contact you guys a couple of times for support in the past and always found your technical support staff, to be of the highest caliber. There are many other ISP out there - but to our eyes and importantly our recommendations to friends, colleagues and clients is TPG / Soul - simply because of the fantastic technical support provided by you!
Thanks again, you have us and many referrals (to come!) for a long, long time to come!

Regards,
Brad
 
Monday 1st Sep 2008

Just a line to let you know that my first help call to TPG on Sunday to connect to broadband
The wait time was only 1minute (excellent) The operator was extremely helpful and patient.
The result was great and I am now connected with VOIP

Many thanks
Linda
 
Sun 31 August 2008

Hi!

I just want you to know that you have a great team! Alicia was helping me for almost an hour. I am not feeling well today but she was very patient with me. The 2nd customer support officer, Tom was really great and I'm happy for my connection as of now, hope this will not disconnect again. Tom told me that he will monitor my connection and will escalate it to your senior tech to fix the problem.

You have a very good staff . Thank you so much.

Regards,

Ling
 

Sat 30 August 2008

Customer said that he received an excellent service today. He said that Ervin was very friendly and knows what he is doing. He said that while talking to Erwin his partner was listening and because of the excellent service his partner who is connected to Bigpond at the moment decided to switch over to TPG.
 

Sat 30 August 2008

Hi,

I would want you to know how very good an employee Nikki is, I am not very good at computers & I lost wireless connection thus losing the Internet connection, I have been advised to seek help from Dynalink which was nightmare for me but w/ Nikki's help, he was able to fix it. Nikki's knowledge, patience & perseverance was exceptional, a job well done!

Kind Regards,

Janine
 

Sat 30 August 2008

Hi,

I want to give good feedback on both Harvey & Ivan. They really helped me a lot, giving me time & having patience, I have spoken to other technicians but Ivan & Harvey were the most helpful. I want to applaud Ivan & Harvey, they were excellent!

Happy Customer
 

Fri 29 Aug 2008

To whom it may concern,

Just giving you some feedback on your phone support. I had a problem with my internet connection (not able to make a connection) One of your phone support people helped me through my problem and was very polite and helpful. My problem was fixed straight away. The phone support persons name was June. Many Thanks.

Regards,
Fred
 

Wed 27 Aug 2008

Dear TPG,

I would like to say thank you to Michaell who assisted me with my internet problem and got me connected again very quickly. He talked me through all the steps clearly- very easy to follow, and I was back on line within minutes.

Kind Regards,
Corelle
 

Wed 27 August 2008

Hi,

I would just like to let you know how helpful one of your tech consultants was. We lost contact with the internet and your consultant (JP) was very helpful! He understood and solved the problem in no time at all. He helped and assisted me every step of the way in analyzing the fault (modem setting error). He also did extra tests to ensure there were no other issues that may be of concern. Very thorough and cheerful as well.

Thanks heaps JP!

Happy customer

 

Tue 26 Aug 2008

Hi,

Just wanted to let you know that I had a lot of trouble accessing my emails and sending today and one of your help desk staff members, Joseph, went over and above to help me solve the problem. He even phoned me to check on my problem after we were disconnected. He was excellent help, thank you!

Regards,
Terry
 

Tue 26 Aug 2008

To Whom it may concern,

My experience with TPG so far has been good, whether it is the connection or customer service. Today for example one of your customer service officers (Rondell) assisted me in changing my password for my modem and was very professional.

I would like to know as well please what would be the advantage for me in using TPG Post Office folders.

Cheers,
Shane
 

Mon 25 August 2008

To Whom It May Concern,

I want to compliment the work that Glen did for me a couple of moments ago. I had a problem with my internet timing out. In the end he found a solution and it worked immediately. There should be more Glen’s out there.

By the way I have noticed that a lot of people are complaining on forums about the problem I had and jumping to conclusions. You need to send out an email to everyone to let them know that there is a solution.

Thank You

Natalie
 

Mon 25 August 2008

Hi,

I had a problem with my computer and rang your 1300 line this morning looking for assistance. I had the good fortune to be answered by JP, who not only fixed the problem for me but was so patient with me when I was unsure what he meant when asking me to try something and let him know what was happening.

My computer is now working much faster and we have checked a number of areas and programs and now know that they are working fine.
I thank TPG for the assistance and in particular thank JP for his kindness.

Thank you,
Rowena
 

Mon 25 August 2008

Greetings,

This is a message for Michael, to THANK him for his helpful advice this morning when helping me set up my email.
My experiences with computers is basic and he was able to successfully guide me through the processes needed and did it really well.

Thanks for your courteous and helpful manner!

Kindest Regards,

Francisco
 

Sat 23 August 2008

To Whom It May Concern,

I would like to express my thanks & appreciation for the fantastic support given to me by your technical support staff & especially Peter, over the last couple of days.

Due to our computer being taken over by a virus we had to have the hard disk re-formatted. Your staff were great in helping me re-set our email service & then yesterday it all seemed to come undone again & Peter helped me (over a couple of hours) to fix our internet & email problems.

Kind Regards,
Damian
 

Fri 22 August 2008

To whom it may concern,

Finally, someone who understood what was required and assisted me with adding a new email account for a new member.

Thanks Gerard! I have been trying to add a new mail account for the past week and haven’t had much success. Thankfully you are on the ball and our new employee can now send emails.

Cheers, and take care
Stacey

 

Fri 22 August 2008

Hi Guys,

I have just set up an ADSL account with TPG and it wasn’t coming up active at my end so I rang in to the Tech Support team and spoke to a rep (whom I have forgotten her name, sorry) who patiently went through the process of reconfiguring the router, etc that was until I accidentally hung up on her.

I didn’t worry about ringing back as the ADSL came up and has been fine.

This afternoon I was surprised to receive a call back from the same rep to ensure all was ok and that the ADSL was working. I just wanted to say Thanks for the call back! I work in the IT industry in the tech support team actually (on the business side, not support though) and I would expect the same from the engineers I work with but it’s rare to see that level of customer service (even a simple thing as a call back) in Australia.

Please let the Rep know that I appreciated it and keep up the good work TPG!

Regards,

Fiona
 

Fri 22 August 2008

Hi,

I was facing a VOIP problem two days ago, and I called the technical support line. I was attended quite quickly and Belle was the last technician who helped me to solve the problem.

I am happy with your online service, which always helped the best to solve the problem. The team is very professional and they even called me back to make sure they finish the job, when during the call the line is cut off.

So congratulations and thank you again!

Lynne
 

Friday 5 July 2008

Thank you so much, I really appreciate your service and have been very happy with TPG for many years now. When we move, we will continue to use TPG as our Internet provider. Once again many thanks.

Regards

Andrew

 
 

Friday 5 July 2008

Hi,

I recently applied for rapid transfer to TPG from Blitz Telecom.

Elena was very professional and friendly in his conduct, and provided me with detailed information on the available options due to my particular circumstances. She dealt with my case in a very timely and responsible manner, and was very knowledgeable when it came to the specific plans and technologies available.

Best regards,

Will

 
 

Friday 5 July 2008

Attn Team Leader,

Hello, my name is Lance and I have just recently switched from Exetel to TPG. For the last five months I have been paying for ADSL2 using Exetel but not actually able to access the net. Every time I called Exetel I found it very hard to contact staff and when I did I found they couldn't help me, instead referring me to a computer shop to get help.(!!)Not only that they were impatient and just seemed disinterested to talk to me.

Five months no internet!

I had enough and terminated my contract. Once I switched to TPG i was still having difficulties setting up my internet (I'm not the best at computers) so I gave you your 13 14 23 number a buzz and spoke with Ben. Within 5 minutes he was able to isolate my computers problems, gave me clear and precise instructions - even called my mobile to give further assistance whilst we were troubleshooting.

I now have the net up and running and can play my beloved Battlefield 2 :D

I just wanted to say thank you!!!

Thank TPG you made my day

Yours Sincerely

Rocky
 
 

Thursday 4 July 2008

Hi!

I was served by Ian tonight at about 7:45pm. He solved my problem quickly and with a helpful and friendly manner.

One thing that could have prevented my call is providing the basic modem settings that are universal to all modems, as well as username info, in the original configuration email I received. Obviously not all modems are set up the same way but there are certain things that are universal standards. Other than that, I have been satisfied with the experience so far.

Thanks,

Luke
 
 

Thursday 3 July 2008

To whom it may concern,

I recently joined TPG and have already had a number of issues with your service staff. However, today I was assisted by Ingram who did a wonderful job. She got me connected in no time and was very friendly to boot. I would like to commend Ingram for her great work.

Kind regards,

Eric
 
 

Wednesday 2 July 2008

Hello everyone at TPG,

I'd like to express my appreciation to your staff for most supportive and patient assistance this morning. Rick guided me through numerous steps to enable me to set up my new email address. The procedure took almost an hour and was delivered with absolute politeness and professionalism. Looking forward to a long and harmonious working association,

Kathy
 
 

Wednesday 2 July 2008

Hello TPG

I just received excellent service from Roswell, in fixing my internet connection problem

Thanks Julianne

Jason
 
 

Monday 30 June 2008

The administrator TPG ADSL Installation,

I would like to express my sincere thanks to your staff for their most helpful assistance in restoring my email account to full working order this morning. As a long time customer it is very gratifying to receive such courteous service and it will give me great pleasure to recommend TPG as an excellent Service Provider for the internet. Well done and many thanks from a deaf old dinosaur.

Pearson
 
 

Sunday 29 June 2008

This afternoon I was assisted to connect my internet by a very helpful man named Ben. He was extremely patient and did not frown when I took to long to find things or work things out. His technical capabilities were very professional and he made me feel completely as ease. All task requests were answered in a positive competent manner.

The whole process left me with a good feeling for 'TPG'. I hope this type of service continues into the future.

Please pass on my 'thanks' again to Ben.

Josh
 
 

Saturday 28 June 2008

Dear TPG.

I would like to thank you for providing internet and VOIP service to me, I am enjoying being away from Telstra and recommend your services to my customers and associates. Further more I have talked to Wendy from the TPG technical team who helped me very nicely to connect to IPTV.

THANK YOU again.

Kas
 
 

Saturday 28 June 2008

Hi

I would just like to say I am pleased the matter was resolved, and I am happy with how jade handled the problem and her responding back to me with information on how things were going was excellent.

Once again I’ m pleased the matter was resolved pretty quickly. in other words I am a happy customer both with std of service and the std of support

Regards

Weller
 
 

Friday 27 June 2008

I would like to thank Ran for the help he gave me this morning in re-establishing my connection to the internet. The service that he provided was outstanding and I could not have been able to do it myself.

Regards

Margot
 
 

Friday 27 June 2008

I would like to extend a "thank you" to Brian for the excellent customer service he gave me when I phoned earlier this evening. Not only was the customer service extended to me by way of his help but also in his manner and voice.

Excellent customer service officer - I have always believed any customer service role is attitude and if you do not have the correct attitude, no matter what you learn you can not become a good customer service office - but TPG helpdesk has that attitude which shows - thank you once again.

Sincerely

Wendy
 
 

Friday 27 June 2008

To TPG

I would just like to express my gratitude to the person who offered technical support. She was so patience and professional on the phone with me tonight. Even though at times it was slow going and even seemed hopeless. She was thoughtful and cooperative. I would be happy to verbally acknowledge my happiness with your service tonight because of the support of TPG help desk.

Thank you

Rooney

 
 

Thursday 26 June 2008

Hi-ho,

I 'phoned the 1300 number for some help. She fixed me up pronto. My problem was that, in the last few days when opening my web browser, occasionally a dial-up menu would drop and tell me that I was off line, and invite me to 'dial-up. Checking the Google tools, I found that there was a tick in 'work off line' I guess for years, I had those dial-up Icons existing. They got me to remove them...so now is all ok.

Many thanks,

Todd
 
 

Thursday 26 June 2008

Dear Sir / Madam

Please place on your record my thank fullness for the assistance your staff guided me through the steps to be connected to the net. I was unsure of the process, but his patience and guidance through the process put me at rest.

Again, thanks Craig for all your assistance.

Kindest Regards

Troy
 
 

Thursday 26 June 2008

To whom it may concern,

I would like to express my sincere thanks for the great service I received this morning from a member of staff in your accounts department who helped me confirm personal details and also technical/customer service.

They exhibited great patience, listening skills and good instructions to help me work out my technical problems with setting up my email.

Thank you very much

J & T
 
 

Wednesday 25 June 2008

Hi, I just wanted to say thankyou for the professional service I have received via the 13 14 23 ADSL help desk.

I have only ever been on hold a short time and the service has been excellent.

I've had to contact the help desk on 4 occasions in 4 weeks for a recurring DNS problem, each time the help desk person has been friendly, polite and professional.

I'd like to especially thank TPG who identified and rectified what the recurring problem was (something I had done) which the others had not.

Good job guys,

Ken
 
 

Wednesday 25 June 2008

Dear TPG,

You handled changing the account and details very well I was impressed with the level of service and the effectiveness as well as efficiency. Usually Telstra or Optus would have taken all day to do something so simple! TPG is truly looking at their consumers wants and needs and changing the way they work in order to comply with these demands. You truly saved me a lot of time and I thank you for your clear interpretation of the issue at hand!

Kind Regards

Yuna
 
 

Tuesday 24 June 2008

Hi Supervisor

This is Lyn, one of your customers. I have two service spots with TPG. I am a busy working mum of three children. But really it is the time I should catch a chance to say "big thanks" to  your help desk staffs. They have done brilliant jobs when it comes to the term of serving customers. They are very professional with what they do and they are very nice and caring people too. It is a lovely experience to do business with TPG.

Kind regards,

Lyn
 
 

Tuesday 24 June 2008

I was really pleased with how Betsy handled my request - she was polite, efficient and responsive. Betsy listened to what I had to say and responded accordingly. TPG has helped my plan on reconnecting with TPG when I return to Perth.

Cheers,

Elaine
 
 

Sunday 22 June 2008

Hi Wayne,

Your service is excellent, a good reflection on the company! I have left as I’m no longer using e-bay as the fees are too high, especially the paypal side of it. If I decide to use another internet provider it will definitely be with TPG.

Thanks again for the great service you all provide and I’ll definitely recommend TPG to all my friends : )

Pauline

 
 

Saturday 21 June 2008

Hi

I would like to show my appreciation for a great professional service received from TPG Help Desk provided by Fran, great support keep it up.

From a very satisfied and happy client!

Nadene
 
 

Saturday 21 June 2008

Good Afternoon,

Just wanted to send you a quick email to tell you that I spoke to your consultant Ron today and he was very helpful. I don't have a really high level of understanding about how the back end of computers and the like work and he was very patient and solved my problem for me in no time at all.

Please pass on my thanks to him!

Ally
 
 

Saturday 21 June 2008

Hi,

Just a quick line to say "thank you" for the support and help that I have received this morning from Angela.

She was exceptionally patient, especially as our telephone connection was not a very good one, which made conversation difficult, and I am very grateful for her assistance in resolving the problem.

William
 
 

Saturday 21 June 2008

Hi April,

I would like to bring to your attention the efforts made on my behalf by one of your customer service agents, Fran.

During what has been a difficult move for me, Fran has gone above and beyond to ensure that I remain a satisfied customer of TPG. In all my dealings with Fran I found her to be courteous, polite and ever willing to help, not only at the time of my call, but with numerous follow up calls. I would like to think that employees such as Fran will be rewarded for the work they carry out, as it is customer service agents like her that make your business what it is today.

Many Thanks

Rupert

 
 

Saturday 21 June 2008

Dear Sir,

I must congratulate on the wonderful patience and technical know-how of all your staff. I have had dealings with several young men in the past month since I have installed my ADSL 2 and my VoIP service and they have all been great.

Today especially I had the help of a young man called Steven, who walked me through a particularly difficult session that took many tries and attempts because of my computer. He was wonderfully patient and knowledgeable and coped with me (I was a nervous wreck) particularly well.

Thanks

Ronnie
 
 

Thursday 19 June

Hi Cherry,

I would like to thank you very much for your assistance in re-connecting our account after Telstra negligently terminated our telephone line. 

You went above and beyond your duties to ensure that the disruption was minimized and we are very, very grateful for that.

It is incidences like this which will ensure that we remain with your company for a long time.

Thank you again,

Carlo
 
 

Thursday 19 June 2008

Hi There,

I would like to send a special thanks for the help of Chris who helped me today with my modem. I was really happy with the level of service, timeliness and professionalism.

I am really very happy for the level of help desk service that TPG is providing us. I am really pleased that we have recently transferred to you as a service provider as both Chris, and the individual who helped me with my initial email setup (apologies I can't remember his name), have been fabulous.

Many Thanks,

Fabian
 
 

Thursday 19 June 2008

Dear Sirs,

I am the newest member for TPG internet network. I was planning to upgrade my plan and the customer officer Tory assisted me on entire subject without hesitating nor loosing patience. I strongly recommend the appropriate manager to continue his service being valuable to the internet industry.

Kind Regards

Sacha

 
 

Thursday 19 June 2008

Dear Supervisor,
 
I wish to advise that I have been assisted in a very capable, efficient and pleasant way by Alana this morning and would like to congratulate and thank her for her valuable help.

May I also congratulate your organisation on employing such a customer focused person in the role of providing assistance to your clients. Thanks again Alana and TPG for your good customer service.

Regards,  

Ryan
 
 

Thursday 19 June 2008

Hi,

I have today started my new internet service with your company. Having endured over three weeks of 'RUN-AROUND' with another internet provider, due to the need to transfer the service to another address. My thanks to the members of your company I have been in contact with.

My initial conversation with Elena was extremely helpful and courteous, resulting in my becoming a customer.

Another member, known as Joseph, today assisted in my hook-up and again was extremely helpful and courteous in assisting me.

Looking forward to our future association.

Regards,

Warren

 
 

Thursday 19 June 2008

Hi TPG,

I just wanted to express my gratitude for the service supplied by one of your helpdesk staff. James was very helpful, patient and polite while dealing with my connection issue this morning. I’m not sure if this fault was local to my account or a far reaching issue, but James showed determination to get to the bottom of the issue while all the time remaining courteous and focused. Thanks again James.

Regards,

Sam
 
 

Wednesday 18 June 2008

Hello,

I would like to commend Caroline on her excellent customer service which she provided during the setting up of our internet account.  She regularly kept me updated with the installation status, and as we were closing off an existing account and setting up a new one in a different name, she kept me updated on that as well.  Her willingness to help and follow through and her friendly manner made it an overall pleasant experience dealing with TPG.

Regards,

Lisa
 
 

Wednesday 18 June 2008

Greetings all,

This is just a thank you message for your help in enabling my new Dynalink RTA1046VW router for VoIP. There were 2 things that I did not know that you helped me with: in the SIP Basic section the address fields had been setup as aphone5.tpg.com.au versus the instruction sheet sent with the router aphone4. Secondly, I had no idea that I had to reset my password to achieve the desired result! You have been very patient in all this and hopefully my feedback will be useful for future sales.

Thanks again.

Regards,

Allan
 
 

Wednesday 18 June 2008

Hello,

Thank you for letting me know how to check my usages on my own, it saves me from calling and it saves your time too so that you could assist more of your customers.

You've been very nice and helpful and you seem very happy to provide assistance.

I’m happy to use your service!

Thank you again for your help. Nice accent very clear voice!

Regards,

Heath
 
 

Tuesday 17 June 2008

Good morning TPG and to Charlie,

Thank you for your assistance this morning.

And as usual the service @ TPG is excellent thank you! You ALL have a great day!

Best wishes,

Tim
 
 

Tuesday 17 June 2008

Hello there,

I have been having trouble with my dial-up connection and have just phoned technical support.

I am a senior lady and not very technical. I spoke to a young man called Ren and he was extremely helpful and very patient, and explained everything very clearly to me.

May I pass my thanks to TPG and to Ren.

The internet world is sometimes a challenge for us oldies, but when technical experts are willing to take so much trouble to help us it’s terrific.

Thank you again!

Judie
 
 

Tuesday 17 June 2008

To whom it may concern,

I moved from another internet provider to TPG a few months ago & I must say that I have been very impressed with the service. I have called your company on two occasions & both times I did not have to wait for hours on hold before my query was attended to.

On both occasions a lady by the name of Belle answered my call. Her attention to detail & genuine willingness to assist leaves a great impression for your company.

Thank you Belle for your assistance & thank you TPG for great service at a good price!

Regards

Joel
 
 

Tuesday 17 June 2008

Hello Corrine,

You spoke well and clearly in a good tone and the main thing is that you helped me out with the things I needed to be done so I am very happy to be with TPG for that.

Thank you,

Lei
 
 

Tuesday 17 June 2008

Thank you so much TPG!!! You are always so helpful and responsive to any problems I have had with my IPS issues!!! Keep it up!

Jessica
 
 

Monday 16 June 2008

Hi Elena,

Thank you for your email.

As a new customer of TPG I am very satisfied with the way my telephone enquiry was handled this morning. All my questions/requests were dealt with in a professional and speedy manner.

Excellent service!

Thanking you once again.

Regards,

Edward
 
 

Monday 16 June 2008

Good afternoon,

 I believe that the manner in which you dealt with my request for information and the processes involved with upgrading my account was very helpful and direct to the point, I was happy with the level of service provided and with the information provided with it.

I thank you for your assistance with my enquiry and hope that TPG & Soul keep this Level of service from members like your self into the future.

Thank you!

Anthony
 
 

Monday 2 June 2008

Dear TPG,

I thank you for your help with switching from Dial Up to ADSL - Leanne who I spoke to on the phone was very helpful and lovely.

Please go ahead with switching to ADSL and contacting Telstra to fix the phone line - as it is (pair gain) at the moment.

I supplied my credit card details to Leanne to debit the amount for the upgrade - also to send me an already configured modem - which was $69.95 + $10.00 postage.

Thank you for your help and I am hoping that Telstra can fix the line and soon I can have ADSL Broadband at home.

Have a lovely weekend!

Warm Regards,

Trisha
 
 

Sunday 1 June 2008

Hi,

I would like to say thank you and recommend Mervin, from Helpdesk, who helped me for my ADSL issues on Sunday, 01.06.08.
Mervin has been very helpful and very professional in assisting me.
Just want to say Thank you!

David
 
 

Sunday 1 June 2008

To TPG,

I would like to say I've been calling your help line all week trying to get my new connection working. All the people I have spoken to have been very helpful and patient!

Tonight I have just spoken to Christopher who was also very good.

Please pass on my thanks to your staff!

Terry
 
 

Sunday 1 June 2008

Hello,

I had occasion to call your help desk in order to fix a problem I had with the non receiving of e-mails. I found that the person that I spoke to was extremely helpful and polite, his name is Joseph, he was able to sort my problem out quickly.

Please pass on my thanks to him, it was a pleasure dealing with him!

Regards

Nelson
 
 

Sunday 1 June 2008

Good Afternoon,

I was very impressed with the service I have just received from John, one of your technical support representatives.
Being a non-technical person myself, I am often confused by technology matters. However, John took the time to go through what needed to be done step-by-step and was very patient and helpful. He was also very clear in his instructions and this made the process for me understandable and I was able to connect my new computer to TPG without a problem.

I really feel this was A1 customer service!

Many Thanks,

Penny
 
 

Saturday 31 May 2008

Hi,

This morning (sat) I had reason to contact the ADSL support line. I spoke with Renny and I was really impressed with the way he resolved my ADSL2+ problem. I was experiencing a drop of speed that was affecting my internet experience to an unmanageable level. Renny handled the problem in a very systematic way,  was very polite and resolved the problem in a satisfactory way. I was very impressed in his manner and politeness. As a company you can be very proud of your staff and their helpfulness on the phone.  Well done Renny and TPG. I will be making sure that my friends know of the excellent service I received this day. My experience with TPG staff has always been good.

A little understanding and politeness on the part of us as consumers will always go a long way to helping TPG's staff resolve our problems.

Once again thank you TPG and many thanks Renny for your help.

Steven
 
 

Friday 30 May 2008

Hi,

My name is Jonathan and today I received some wonderful support from Lenny.  I could not log on to internet and so I rang the helpdesk and was helped by Lenny.

He led me to my control Panel and there we opened Network Connections and we checked the local network connections. Then we went to Internet explorer and here we contacted the modem and reset it and that worked
and I have had no trouble since.

Thank you so much Lenny!!!!

Regards,

Jonathan
 
 

Friday 30 May 2008

To the Customer Service Manager,

I would like to provide feedback on the service I received a short while ago from Joan. I rang your help desk as we were experiencing problems with our internet connection. It turned out the fault was with our ADSL / Billion router. Joanne knew exactly what to do and guided me through the steps to solve the problem.
I was very impressed with Joan’s efficient and friendly service and would appreciate it if you could pass on my thanks to her.

Yours sincerely,

Malinda

 
 

Friday 30 May 2008

Hi there,

I recently signed up to TPG's ADLS2+/Heavy 50Gb package and I was extremely impressed by the service and help offered to me by Leanne. There were a few issues with my telephone line (contact details were not properly updated in Telstra's flexstream database) and Leanne helped me through this and provided me with the right set of directions on how to follow-up with Telstra (whose customer service i must say was appalling compared to TPG). She was very responsive to all of my queries, both through e-mail and by phone and my internet was connected as scheduled.

Hope that the TPG Customer service team keeps up the good work.

Regards,

Vivienne
 
 

Wednesday 28 May 2008

Dear TPGers,

I would like to say I was extremely pleased with the service I received from Rolland and Fran in setting up my ADSL connection. Although I've had a dial-up account with TPG for the past five years, a couple of months ago I decided to go with Virgin for my ADSL. It was a disaster. Virgin's offer turned out to be too good to be true!

If you weren't contacting their sales staff then it was impossible to get anyone to answer the phone. My emails went unanswered for days. I had technical support problems, which, even when people did get in contact with me (predictably, after some very aggressive emails, about five people emailed me - a total lack of coordination) never got resolved.

Even after I terminated my account and returned my modem, I kept getting bills (thankfully for minus 23 dollars) and then even a letter asking for the return of their modem.

In Virgin, I was dealing with a totally dysfunctional organization. I have no need for a fancy modem like the Virgin ones that say "Thank you for turning me on". All

I need is a service that works.

And in TPG, I have that. As Paul Keating once said, I will now stick to TPG "like s*** to a blanket".

As for Virgin - well, after the sex discrimination lawsuits, Richard Branson's obnoxiousness, a crappy airline that is no cheaper than the competition, and a total shambles of a service, I'm happy to be dumping them. Hell, I'll even throw out the Virgin LPs in my antiquated record collection.

Regards

Liz

cc- Virgin Broadband support
 
 

Wednesday 28 May 2008

Hello,

I was very impressed with the great customer service Anna gave me yesterday.  Anna took time and care to answer my query with courtesy and accuracy and she is a great representative for TPG.

As I use Adaptive Technology (computer with a talking screen reader), it was important to receive correct information, and Anna made a big effort to assist me.

Thank you to TPG for providing very good training to its Staff!

Reyna
 
 

Tuesday 27 May 2008

Hello helpdesk,

My name is Mark. Would you please pass this message on to the supervisor of Antoinette, in the ADSL Broadband department.

To the supervisor:
Just recently I rang ADSL helpdesk and was warmly greeted by a young lady by the name of Antoinette.
I am writing this email as a compliment to her as I was very impressed with Antoinette’s warmness on the telephone; her patience when we just could not overcome the problem; and her knowledge to eventually get my system working properly again. Her English was also outstanding and I understood her perfectly. This is a very important issue when communicating with the public. Not ALL internet consultants are easy to understand as we live in a country of various cultures.
This woman Antoinette STANDS OUT from the crowd. You are lucky to have someone of her caliber. Great communication: Lots of Patience: A warm personality that puts the computer user at ease: Great internet knowledge.

Thank you

Mark
 
 

Monday 26 May 2008

Hi,

I just wanted to compliment Fran on her excellent customer service skills.

I had just moved and needed my internet relocated, having just one month left on my contract.

Fran sorted this out for me and kept me up-to date on the progress of this application.

She is an asset to your business!

Best regards

Tom
 
 

Monday 26 May 2008

Dear Maureen,

I would formally like to nominate you for TPG Employee of the Month and I really hope they give you a nice prize for winning it!!

Thank you so much for your email. I look forward to hearing of the successful installation and start-up of my service.

Cheers!

Much appreciated

Laura

 
 

Monday 26 May 2008

Dear Angela,

Thank you for your assistance in updating my account.

I have been with TPG for 9 years and have always appreciated the courteous may that staff members attend to any concerns I have.

Keep up the good work.

Yours truly,

Ron
 
 

Saturday 24 May 2008

Hi,

I have just been on the phone with your helpdesk and would like to make a positive comment regarding your helpdesk officer.

I spoke to Regine who was at all times courteous and above all extremely helpful in assisting me with my problem. I found the whole experience extremely thorough and without incident. Regine made me feel at ease from the first instance and I have nothing but praise for the way he handled himself.

I am happy to say that I found your customer service of a very high caliber.

Regards

Suchada

 
 

Wednesday 25 May 2008

Dear TPG,

I am writing in response to a call I made today to the accounts section regarding my account with TPG.

The call was taken by Maria who assisted me with updating my credit card details, I found her efficient and very helpful on the call to me.

Overall, I was satisfied and impressed with her assistance to my query which made me feel I had the best customer service.

I hope she continues to exceed and provide excellent customer service and serve me again the next time I call the accounts section.

Regards,

Reka
 
 

Wednesday 25 May 2008

Hi Maria,

You were most helpful and thorough and didn't take long. It was a pleasure to have called TPG and receiving your help. I hope all my calls in future to TPG will go as smoothly.

It's a real pleasure to be able to comment favorably on your assistance as it was outstanding!
Good luck in the future!

Regards,

Willard
 
 

Tuesday 24 May 2008

Hi,

I’d just like to say thank you for the service I received in setting up my new ASDL2+ line. I had some configuration issues and was very professionally helped through the last stage of getting me online. The helpdesk tech was Ruff and he was very calm and helpful with me even though I thought I knew better. In less than five minutes I had the settings right and was online.

Thanks again for the very good service and I believe TPG is the best internet supplier I’ve dealt with and I never hesitate to recommend them to anyone asking about new connections.

Cheers,

Dario
 
 

Thursday 22 May 2008

Hi,

Just a quick word of commendation to Joseph from your help desk who managed to help me get my laptop reconnected to TPG via our network and server.
This guy managed to guide me through the process to reset and re-install the drivers to the network adapter and get it allocated a gateway and it all works!
Microsoft, HP and the extended service people couldn't or wouldn't help so TPG was the last resort and we are now back on the air.

Give Joseph a medal!

Cheers

Larry
 
 

Thursday 22 May 2008

Dear Helpdesk @ TPG

Just wanted to pass on my appreciation and acknowledgement for the fantastic help I received by one of your consultants that assisted in fixing a connection issue that I was experiencing

My workplace had issued me with a VPN remote access and I was advised that I needed to contact my ISP provider and change the proxy settings and DSN settings on my work laptop to achieve internet connection so that my VPN could be accessed.

I am the least IT person you will ever meet, so the helpful, patient, help that was provided by Sam and the eventual fixing of my issue was a testament to your customer service and Sam’s attention to the customers he service.

My daughter has of yesterday fractured her arm, hence the reason I needed to work from home. Sam assisted in this being a reality.

Please pass on my appreciation and thank Sam and the rest of the TPG team!

Very happy!

Cheers

Gareth
 
 

Wednesday 21 May 2008

Hello

To Whom It May Concern

I wish to advise that Rochelle handled my enquiry today very professionally. The subject, of my phone call, was in regards to upgrading my ADSL 2+ service.

After providing the information in a timely, pleasant and informative manner, I have decided to upgrade to ADSL 2+ Super 2 Plan 150 GB $69.99. I have just sent that request via your www.tpg.com.au web site.

From this customer service experience today I would recommend Rochelle as a valuable team member asset to your organisation.

Thank you very much.

Regards from

Rowan
 
 

Wednesday 21 May 2008

Hi Ben,

I just wanted to send you a short note regarding one of your staff. I’m sure you’re aware of the issues I have had over the past couple of weeks and I’d like to thank Eve. Not only has she kept in contact letting me know what stage everything is at but she showed tremendous patience, understanding and willingness to help me. It is very unusual for any call centre staff or staff at an ISP (like I said, I work for one and have worked for others). I would hope she is rewarded in some way for the good word of mouth I am now spreading on TPG’s behalf.

Thanks again

Joey
 
 

Tuesday 20 May 2008

Maria,

Thank you for your help in activating my phone card. You were clear, concise and helpful in our conversation. I came away from the transaction feeling very satisfied and gratified.

I wish you all the best.                            

Regards,

Michael

 
 

Tuesday 20 May 2008

Hi,

I had problem with accessing the internet and  Ruff of Technical support helped me to go through the process of uninstalling and reinstalling the modem driver step by step and then correcting my user address to make the accessing the internet possible.
Thanks for the very helpful support and patience as well!!

Tran
 
 

Tuesday 20 May 2008

To whom it may concern,

I just wanted to pass on some feedback about TPG's customer service, and about Rose, as I feel that it's certainly warranted.

We've only just recently signed on with TPG and when we did we asked for VoIP with our account. On following the instructions that came with the modem our VoIP service would not run and I called TPG to find out if it had been installed on our account.

Rose was polite, mannered and conscientious and I felt that I was getting value for money  in having established a contract with TPG. Not only was she able to confirm that VoIP was enabled on our account but in transferring me to the technical support line she called me back to do so, as I was on my mobile phone and she didn't want me to have to spend any more on the call.

All in all I am very happy that we made the decision to make TPG our internet provider and if this is the level of support and customer service we can expect, I look forward to renewing our contract once our current contract expires.

Thank you, Rose. I am more than happy with your service.

Kindest regards,

Bobbie
 
 

Monday 19 May 2008

Hello Belen and TPG Customer Service Group,

I am writing to give a profound thank you in regards to your excellent customer service that you have provided me. It was time efficient, friendly, and highly recommendable to any other customers. As I am a first time and new customer, you gave me a great impression of TPG and I feel confident to make a (18 month) contract commitment using your TPG internet services knowing that your customer service will always be better than the others. Thus, please allow me to thank you again and give my best regards to your customer service team too.

Faithfully,

Kim
 
 

Monday 19 May 2008

Hello Michelline,

Please let it be known that your assistance to me in the matter ADSL2+ upgrade was invaluable, you were not only courteous but also able to answer all of my question in regards to this, as well the service provided on a Sunday was very convenient.

Many thanks,

Mary
 
 

Saturday 17 May 2008

To whom it may concern,

Today I called your Technical Support for assistance with my VOIP set-up. Firstly I spoke with RJ who was very helpful and spent quite some time trying to resolve the issue. He finally said TPG would have to change my password and if I could I call back in 15 minutes.
I did so and spoke with Brian. There was initially some confusion when he asked for my password which I gave him and of course as it had been changed and I only knew my old one and not the new one it would not register. Brian somehow resolved that and after some time we managed to get registered.
I think it's working now!

I thanked Brian profusely for all his, and TPG's help and he asked if I would speak with a Supervisor to say the same thing. I said certainly. Unfortunately he was not able to connect me to the Supervisor and I just felt compelled to write and express my thanks and tell you how hard your staff worked to resolve my issue. I am sure you get many complaints, as people only ring with their problems, and so I thought you deserved some positive feedback.

Sincerely,

Luke

TPG customer of many years and, it the service continues to be good, many years to come.

 
 

Saturday 17 May 2008

Micheline,

Thank you for rectifying the issue with my TPG account in a positive and helpful manner.

The connection was up and running within the hour as discussed.

To date I have been quite happy with the service provided by TPG and have on numerous occasions recommended TPG to family & friends.

Thanks again.

Kind regards,

Roger
 
 

Saturday 17 May 2008

Hi,

I have recently signed up for a new ADSL2+ account with TPG and I just wanted to commend my sales person Chris on a wonderful job in getting everything set up for my account to be activated. The answer I got were quick and understandable and I was able to easily make the decision to sign up with TPG and figure out which plan suited me best. Job very well done and I am a happy new customer.

Thanks

Toby

 
 

Saturday 17 May 2008

Hello,

I was very impressed by the great customer service that Regina gave me yesterday.  Regina took time and care to answer my query with courtesy and accuracy and she is a great representative for TPG.

As I use Adaptive Technology (computer with a talking screen reader), it was important to receive correct information, and Regina made a big effort to assist me.

Thank you to TPG for providing very good training to its Staff.

Wayne

 
 

Friday 16 May 2008

Hi,

I have been dealing with Jenny, in your Accounts Section of Customer Service, to establish a new account for our business and am very happy with the service provided by your very competent staff. I already have a private account with TPG and did not hesitate to take the opportunity of transferring our business account to TPG as soon as it was possible. I have always recommend TPG to all my friends and colleagues as an excellent provider and this is because of the staff you employ, who are the face of your business - They provide excellent service. I am happy to provide you with this feedback and to commend the standard of service provided by Jenny.

Nina
 
 

Friday 16 May 2008

Melinda,

I would like to applaud the way in which you attended to my request today.

My problem was not the fault of TPG & I appreciate your fast & efficient efforts to aid my requirement.

You have helped me out of a potentially costly spot.

My warmest thanks to you!

Melvin
 
 

Thursday 15 May 2008

Hi,

I would just like to say that Maria’s service was excellent. She demonstrated efficiency and quality in her delivery of my requirements. Furthermore, her product knowledge was excellent and her tone of voice was very professional and confident.

I wish there more people like Maria in this industry.

Thank you for a prompt and efficient service.

Kindest regards

Ian
 
 

Thursday, 15 May 2008

Dear Sir/Madam,

I contacted 1300 360 855 and spoke with Belen, one of your employees who was very polite and steered me through the matters associated with our credit card expiry date which she told me was 21/6/08.

I further informed her that our Commonwealth Bank had given us two brand new cards to take us beyond this period. I further told her that my wife, had the cards "somewhere' for safe keeping, and the bank told us not to use them before the expiry date.

I did this thinking TPG may cut us off. Belen very confidently and politely told me that TPG would do no such thing, and I felt very re-assured. I would like to add that we find TPG to be an excellent provider! Other friends of ours often complain of difficulty being connected to their providers and they mention other faults they encounter. When they ask us what provider we have, we are very proud to say TPG and that we never have any problems.

May I say a good word for Belen, because if it were not for her "people" skills, I would not have had the opportunity to express myself. I am of the old school, being 75, and appreciate good manners, which your employee, Belen has abundantly.

Kindest Regards,

William
 
 

Thursday, 15 May 2008

Hi,

Today I had to contact your helpdesk re: a problem not directly related to TPG, but one of a site I was trying to access.
I did not see it as your responsibility, but I was helped admirably by Gerard, who was able to solve the problem by suggesting a solution that worked, at least in the short term. I would like to extend my thanks to your staff and to Gerard in particular.

Thank you,

Pete
 
 

Monday, 12 May 2008

To whom it may concern,

I would like to report and acknowledge the excellent service provided to me by Gerard tonight.

I was floundering after having a new computer installed trying to get the TPG Internet access operating. Bernard took me through the process showing considerable knowledge and patience as my knowledge of computer operating systems is not great.

Thank you Gerard!

Emerson
 
 

Sunday, 11 May 2008

To the Manager,

In recent weeks I have had significant ADSL connection issues that was diagnosed as a Telstra fault and rectified.

I spoke with Tyra, who was most helpful but on investigation there were no notes on file to support the discussion with the Technician the previous day.
I was frustrated but Tyra persevered and after 10 minutes of investigation, she was able to find the problem which enabled the router to be reset and fixed the problem.

Tyra’s service is to be commended!

Warmest Regards,

Mathew
 
 

Saturday, 10 May 2008

Hello,

Thank you once again, what a good helpdesk team you have at TPG. I used to think the helpdesk at AAPT was good but you guys leave them for dead. Quick service, straight to the point and I learn something each time! Good work TPG :-)

I would like you to thank RJ for me...

Regards,

Henry
 
 

Saturday, 10 May 2008

Hello Helpdesk

I have called the TPG 1300 number two nights in a row to get assistance with my internet connection.

I would like to let you know that on both occasions your Helpdesk staff were extremely courteous and helpful. And I would like to make particular mention of Mervin, who assisted me tonight. I appreciate the way your company has responded to my needs, and I congratulate you on these two employees.

Thanks,

Amy
 
 

Friday, 9 May 2008

Hi,

I lodged a support case one or 2 weeks ago. During this time, a lady from your support team (sorry. should've written down her name) had been proactively following up my case and provided me with latest updates.

This afternoon when I said everything was fine except that I couldn't use VoIP, she quickly transferred me to your VoIP support team. A gentleman (sorry again, I didn't get the name) called me and patiently took me through configuration steps and finally solved my problem.

It's excellent, excellent accountability which you don't normally see these days.

Thank you very much. I appreciate your help.

I believe quality support can make you stand out from the market!

Regards

Kelvin
 
 

Thursday, 8 May 2008

To whom it may concern,

Today we were having trouble with our connection and were very fortunate to get on to your employee by the name of Tina. She was very patient with us (we are elderly) and after a rather lengthy phone call we are now back on line.

Hoping you will let her know somehow of the wonderful service she is doing for TPG.

Many thanks,

Ryan
 
 

Thursday, 8 May 2008

Hi

I would like to pass on my thanks for the excellent service provided by your technician Lyle.

As a teacher in the service area - hospitality, event management and marketing - Lyle was fantastic to deal with and is definitely an asset to your call centre.

Thank you for the great assistance.

Mary

 
 

Wednesday, 7 May 2008

To the TPG Helpdesk,

I wish to pass on my sincere thank you to Erwin at the TPG Internet technical help desk. Last Monday 5th May 2008 Erwin displayed a good deal of patience and technical skill in solving the problem with my modem. Keep Erwin on the TPG team....he is good.....very good!

Regards,

Larry

 
 

Tuesday, 6 May 2008

Hi,

I wish to let you know that I have just been helped very graciously and very professionally by a kind and courteous gentleman by the name of Gerard. He was very patient and he explained how I could overcome the problem I was having with receiving emails that were not coming through because I was not able to connect to the internet.

Gerard is to be commended and congratulated on his professional manner and the clear way in which he explained to me what had to be done step by step.
He is a credit to the organisation and TPG should be proud to hear that Gerard provided me with first class and quite superior customer service. If everyone provided the same level of first class service that Gerard provided to me, it would be wonderful.

Thank you Gerard! It was a pleasure talking to you. Your friendly manner and kind sounding voice made me feel less anxious and calmer about my problem.

Well done Gerard! You should give Gerard a bonus in his wage this week!!!!

Dr. Madaline

 
 

Tuesday, 6 May 2008

Hi, 

Allow me to express my thanks to your help desk, and specifically Mickey, for the assistance I received today with sorting out my persistent connection problems. Mickey patiently stepped me the process of elimination and testing, which resulted in the identification of the cable connecting modem to phone outlet as the likely cause of my problems. I am in the process now of replacing that cable, and expect the problems I had been experiencing over the past couple of months to disappear. Mickey was clear in his instructions and methodical in his diagnosis.

Again, thanks.

Trevor
 
 

Monday, 5 May 2008

Hi,

I would like to thank two of TPG's Helpdesk staff for their assistance with a problem I had with my Internet Explorer today at approx 10am.

To Ronny & Toni who provided excellent service. A thank you to Ronny for his thoroughness to find the fault which he found and resolved quickly & to Toni for explaining the resolution in a friendly & pleasant tone.

Can you please ensure these people receive recognition for the good Customer Service!

Tim
 
 

Monday, 5 May 2008

Dear Friends at TPG Helpdesk,

It is a great pleasure to get stuck and to get help from such a wonderful consultant like Hannah. She is capable, patient and kind. She can sense my inability and anxiety in getting my computer connected to the internet. Hannah explains and patiently leads me step by step to get the problems solved. I am thrilled to have my internet connected! Hannah does her work so thoroughly that she checks and makes doubly sure that I have access to the internet from now on. I am very grateful for her help!

Sincerely yours,

Julianne
 
 

Monday, 5 May 2008

Good morning,

I would just like to say a very big thank you to Marc and all the team at the TPG help desk. The service provided has been fantastic, all the staff we have spoken to have gone out of their way to assist us and help resolve our problem.

I am glad we chose to stay with TPG as our service provider and would highly recommend your services to anyone looking for a service provider that goes out of their way to assist its customers.

Again many thanks!

Regards

Veronika
 
 

Monday, 5 May 2008

To whom it may concern,

I want to register my thanks to all the staff at TPG who have helped me with a huge problem I had during the past week. 

I had my phone disconnected by Telstra because my husband had passed away and to get the account into my name, his wife Belen, they said they would have to disconnect and reconnect my phone within 5 minutes.  They did not tell me that my internet would be affected.  I lost internet last Tuesday, 1 week ago, and after many phone calls and a lot of troubleshooting by your helpdesk - some of the names I remember are Josephine & Jeremy, but there were others too who were so helpful during this week, spending much time with me trying to sort the problem out without getting annoyed or impatient with me, a novice at technical things. Eventually they put me through to the Engineering staff and I received a phone call from that department to get me to check everything with them but I was out at that time. Ronald rang me back that afternoon again and was particularly helpful in getting things restored to normal. I was thrilled - I think I nearly jumped down the phone at Ronald I was so grateful. 

I am selling online at the moment and it happened when all my sales on Ebay and Oztion were ending and I had bills to b-pay which made it very difficult for me. 

I just wanted to express my thanks to everyone who was involved in my problem, for most people could not have been more helpful towards me and I am so relieved that it was not a problem I had created, nor was it my modem that was at fault.   Thank you to everyone concerned and I hope all people are congratulated from me for a job very well done.  

Kindest regards,

Belen (I am sure nearly everyone knows my name by now)

THANK YOU, THANK YOU, THANK YOU!!
 
 

Sunday, 4 May 2008

Hi there,

Recently I have had some issues with my modem and have contacted the technical support personnel for assistance. Your staff are always polite and they always try their utmost to resolve my problems. On Sunday 16/3/08 I contacted the Help desk and spoke with an assistant named David. He was very helpful in resolving my problem and was able to troubleshoot the problem to a faulty filter, which meant I could continue to access the internet.

Please note that David went that extra distance to help the customer (me) and I would like to pass on my thanks for his help. Keep up the good customer service.

Cheers

Pauline
 
 

Sunday, 4 May 2008

Hi Ronald,

I find that all your Customer Service Representative including Anya, are all very polite and professional over the phone. I couldn’t be more than happier with the prompt service they have given me in addressing my concerns.

Congrats to all Customer Service Reps for their consistent professionalism that I receive every time I need assistance to my TPG accounts. The supervisors must be doing a very good job in maintaining the great standard of service.

All the best

Alfonzo
 
 

Saturday, 3 May 2008

Dear Wayne,

I would like to use this opportunity for complimenting you on the service I received today. Following my request for assistance in view of the Bank taking long to replace a credit card I had lost and therefore cancelled, my connection was deactivated pending my latest payment.

After explaining the problem to you, you were kind enough to call me through the day appraising me of progress on my call and finally have provided a most satisfactory solution which will enable my kids to complete homework assignments, etc.

I would like to thank you for the good service received, your focus on the client's needs and your ability to find a solution.

I am happy to be with a service provider like TPG if this is the level of service I receive.

With best wishes

Robin
 
 

Saturday, 3 May 2008

Hello,

My name is Alana, and I am very pleased for your efforts in these last couple of days in trying to help me and what was more important to me more importantly, to understand my situation.

At the moment I cannot say anything negative about TPG’s services. Even when I have had some problems, I was always helped when I asked for support and for that I would like to thank you for everything that you have done.

I wish you all the best in the future.

Yours sincerely,

Alana

 
 

Saturday, 3 May 2008

Riza,

You were great, I got the info I needed quick smart and I didn't have to wait long to speak to a real person. Try that with Optus and see if you get someone before your cordless phone goes flat!

Best regards,

Stuart
 
 

Thursday, 1 May 2008

Dear TPG Team,

I have had TPG ADSL2+ active since last Saturday and I want to say a big "THANK YOU GUYS!". I am extremely happy with your service so far. I am especially happy with the whole installation and activation process because it happens in just 5 working days as you promise. The whole process went really smoothly and free of hassle. I received the modem, just plugged it in and got Internet access immediately with no more set up required.

I want you guys to know that, given the opportunity, I'll highly recommend TPG among my friends.

THANK YOU!

Patrick

 
 

Thursday, 1 May 2008

Candice

The service was excellent. I did not mind waiting a few minutes for you to investigate my request and I really appreciate that you could sort out my temporary difficulty.

I always recommend TPG to anyone who wants to know who my ISP is.

Many thanks

Lorel
 
 

Thursday, 1 May 2008

To whom it may concern,

I thought I would take the time to give some feedback on one of your staff members. Today I spoke with Jennifer who was very polite and diligent in her work. I was most impressed with the level of customer service that she gave while handling my request.

I hope there is some way that Jennifer can be rewarded as I feel that she is an asset to TPG and your customer service area.

I would only be too happy to speak with her again.

William
 
 

Tuesday, 29 April 2008

Dear Carol,

Thank you very much for your email and for giving me the chance to give you my opinion about TPG. From my experience I can only say that the service provided by TPG has always been absolutely satisfying. This also includes you. You were very helpful, friendly and it was a pleasure to talk to you. I feel very happy to have chosen TPG.

I wish you and the TPG team good luck and I am looking forward to talk to you again :)

Thanks again

Kind regards,

Sean
 
 

Tuesday, 29 April 2008

Hi,

I would like to say thank you to your representative John for the professional, patient and courteous manner, he displayed in sorting out our internet connection problem. He is a credit to himself and TPG.

Kind Regards,

Sally

 
 

Tuesday, 29 April 2008

Gday there,

Ok firstly u took the call ASAP (Compared to when I used to ring Bigpond, I’d be on hold for way to long and it’s really frustrating!!) so that’s A+. Also, you answered my questions easily and I was very happy with the overall call and hope to have more calls like this in the future.

Thanks again!

Soon to be customer

Doug

 
 

Monday, 28 April 2008

Dear Sir,

I contacted TPG this morning to arrange for my payment details to be changed due to increased charges on my Debit Card. The call was answered by Joseph who provided me with quality customer service to enable a smooth transition. Joseph also needed to speak to my sister concerning the change and he was very prompt in making the call to her and then resuming discussions with me. I am writing to express sincere appreciation to Joseph for being so polite, helpful and friendly whilst remaining very professional at all times. It was fantastic to receive the “Second Mile” service offered by Joseph as it is very rarely seen these days. Joseph is a fine Ambassador for TPG. Would you kindly pass on to Joseph my appreciation and may I also encourage some form of internal recognition to reward his efforts. I do trust that this positive feedback will encourage Joseph and other TPG staff to keep up the good work as it is noticed and is very much appreciated.

It has been a pleasure to be in contact with you on this occasion.

Yours sincerely,

Peter

 
 

Monday, 28 April 2008

Paula,

The manner in which you dealt with my call was very professional and extremely friendly. I didn't have to wait on line to talk to you (this is one of the reasons that I left dodo, as I could never get anyone to talk to me). I appreciate that you were able to answer my question and put my mind at rest immediately. I haven't needed to contact TPG in the past but my experience with this phone call and talking to you has convinced me that I am with the best internet provider!

Thanks for your help,

Raphael

 
 

Monday, 28 April 2008

Hi Carol, Thanks for you email, and thank you very much for you assistance today, in helping me getting my account activated. You made me feel, welcomed, and you made me feel very comfortable, and you were very professional.

Thank you for a super job! You are greatly appreciated. Keep up the great service!

Your happy customer.

Anthony – Brisbane – Australia

 
 

Monday, 28 April 2008

Hi Irene,

Your service was excellent. You were quick, polite and you serviced my issue promptly. A customer should be treated this way every time an enquiry is made. An excellent example of customer service, well done!

Kind Regards

Rowan

 
 

Monday, 28 April 2008

To whom it may concern,

I am writing this email as a commendation of superior service and outstanding knowledge provided to me by Thomas. I spoke to Thomas last week in regards to relocating or having to cancel my ADSL2+ service due to the fact that the new address I was moving to was unable to be provided with ADSL2+ or ADSL. This situation was complicated and I was lucky to eventually speak to Thomas. He displayed outstanding product knowledge and handled the situation professionally. I was extremely impressed with his performance and recommend that this be noted.

Kind Regards,

Terry  
 
 

Saturday, 12 April 2008

Dear TPG Staff,

I am one of your clients who live in Camperdown. The other day I called your technical support line, because I was having issues with my internet connection. Because I had little knowledge about the procedure of reopening the internet and because English is my second language, the call lasted for over half an hour. I felt really sorry for the consultant who was answering my call because he had to wait on the phone while I was operating my computer.

All in all, what I would like to say is, the man who answered my phone, named Tristan, was very helpful, patient, and conscientious. I want to say thank you to him and your company!

I feel very happy with your service and I want to cooperate with you in the future with my internet service.

Best regards

Lu

 
 

Tuesday, 8 April 2008

To whom it may concern,

I would like to thank and praise the technical support officer who helped me setup my modem last night around 9pm. He was concise and to the point, settling my problem in a very short time. Today Netgear tech support sorted out the setup of my router. Because I had not coordinated these two, I was being disconnected from the internet on a regular basis. Once again praise to your staff!!

Regards,

Ken

 
 

Tuesday, 8 Apr 2008

Hi, I am VERY happy with all aspects of TPG's service. Helpful at all times!

Matt

 
 

Monday, 7 April 2008

Hi, On the 6th of April I received excellent service in regards to my internet connection. The representative’s name was Adrian. He was professional, clear, concise and helpful beyond my expectation. His patience and willingness to help sort out the issue is a credit to himself and to TPG.

Again, Adrian, my sincere thank you! I wish you well.

Kind Regards,

William

 
 

Sunday, 6 April 2008

Dear Sir, Last Friday 4th April, I rang TPG as I was having trouble with a new modem/router (Netgear DB834). I spoke with Tony who was extremely helpful and who quite quickly got my access working. From a customer point of view, it was nice talking to someone who not only knew what they were talking about but whom took the time to help me overcome my problem.

While he was on the telephone I also asked him if my new modem/router would give me an improvement in upload speed since my old NetComm NB5 had trouble 'synching' at anything higher than ADSL1 speeds even though I am relatively close to my exchange and subscribe to an ADSL2+ plan.

Eventually he was able to do this and I am now very happy to have an upload speed of 1 Mb/s from my previous 512Kb/s.

Please pass on my thanks to Tony again as from a customer point of view, he is the type of support person that ISP's should have.

Regards,

Wilfredo

 
 

Saturday, 5 April 2008

Hi, My name is David, a current TPG customer. I am writing to your company to say a big thank you to Kristina. I had been experiencing an issue this week and it was so inconvenient to me when I had no access to internet. This Thursday I called TPG to solve this issue and got answered by Kristina - a name I will never forget. Kristina helped me look into what was actually going on. I am so impressed by her wonderful service and incredible patience. Due to my language barrier, it was a bit difficult to understand what I said and to guide me through the issue. However, I could feel that Kristina never lost her patience. The whole process lasted actually nearly one hour but Kristina never showed any unhappiness at all. Fortunately I had my internet reconnected.

I am so happy about it! I here want to express my most sincere appreciation to Kristina’s service. She definitely deserves the best employee for any company. I wish her a good future with TPG.

Thanks.

Loyal customer David

 
 

Wednesday, 2 April 2008

Hi, I spoke to a lady named 'Linda'. With calm, professional, precision and confident competence, she was able to resolve (up to this time/ pending further stability of settings testing) the packet flow problems that had plagued me for several days.

I know your staff (because of the nature of their job) get mentally drained due to dealing with many difficult and obtuse customers, and one of the most difficult things in such a position is to not let the previous ( if rude/obtuse) caller's effect one or show in ones conduct when dealing with the next person's enquiry. 'Linda' deserves a commendation/mention and (at the very least a box of chocolates and some flowers) but not knowing where to send them I will leave the complements in your hands, and once again thank you for all you and your staff do.

I am not in the habit of writing such things lightly, but believe in giving credit where credit is due.

Regards.

Russell

 
 

Wednesday, 2 April 2008

Hi, I had been experiencing a problem with my internet connection, so I rang TPG support and was speaking to Pauly who guided me through resolving the problem I had been having when trying to connect to the TPG site. I would just like to let you know that I was very pleased with the whole experience, I didn't have to wait very long to talk to someone and it was a delight to talk to someone who explained things methodically and was most co-operative over the phone. Pauly resolved the problem very quickly and I was able to access a couple of sites that I had been trying to access urgently.

This is a much better level of service that I have received from previous internet providers, keep up the good work, once again and thank you very much!

Kind Regards

Ron

 
 

Tuesday, 1 April 2008

Dear Reader,

Over the past 12 Days I was experiencing problems with both my physical and software based ADSL2+ related items and configuration (both from the Telstra End, and from certain issues with a new router).

As I am a disabled person, performing some of the repair tasks required reliance on external help. Though by no means an expert, I do however always try my best to troubleshoot config and soft\hardware problems myself.

There are times though, when I call your support centers for further assistance. Some staff are more knowledgeable than others (as is to be expected in any field), however some of your technical staff are FAR ABOVE the normal par found in many 'other so called ISP' "Service" Providers. And yet within these fine helpers on your team there are those that out-shine the normal high standard that I have always found is provided by TPG (this is over the many years that you have been my sole ISP provider).

One in particular, was a gentleman, who identified himself as Jerome, and about whom I spoke briefly to his supervisor, so as to provide comment and complement. Jerome was not only polite, patient, and extremely efficient, but also very well versed in the technicalities of the service that he is responsible for supporting; and thus with very little background referencing to any of your internal databases, was able to, with full confidence and total accuracy, provide me with all the settings, and parameters that enabled me to finalise the settings that I had failed to identify as the cause of certain problems that I had experienced at the time.

Please pass on, my Thank You and Best Wishes and Kudos, to one of your very extra talented help desk staff, 'Jerome'! Also a general Thank You to the many other fine people within TPG, without whom the best ISP in Australia would not be available.

Regards

Samuel

 
 

Tuesday, 1 April 2008

Hi, Today, I lost my broadband connection and rang your help desk. The lady who responded promptly was patient, precise and pleasant. She took me carefully through routines and adjusted her instructions to suit the fact that I have ear nerve damage and therefore having difficulty with telephones etc. She was able to set me up again without any mishaps and it was a pleasure to work through the instructions with her customer approach making the task painless. I am pleased I have chosen TPG for my internet provider since she is an excellent example of high quality customer support

Timothy

 
 

Tuesday, 1 April 2008

Dear Sir/Madam

We are new clients of your company, having been with you for just over a month. This morning I experienced problems connecting to the internet. I rang for assistance and spoke to a gentleman named Marcus. For some such as myself, with little pc knowledge it can be a daunting to encounter these problems and I know, from past experience, that help desk operators can be less than enthusiastic or interested in small issues such as the one I experienced. This in turn, can make a customer like myself feel more overwhelmed and alone with their problem. So I was, pleasantly surprised when I came across Marcus. He patiently worked with me for quite some time on a frustrating problem. Not only was he courteous but his phone manner/demeanor was such, that I felt like I had an understanding friend sitting beside me at this end, keen to alleviate me of my worries. I was very impressed and delighted to receive help from someone like Marcus and wanted to take a moment to let you know how impressed I was with the service he provided to me on this occasion. I know that we are all very busy and in today's fast paced world, customers are seeking greater connectivity in the sense of someone taking a little time to stop and really acknowledge/see/hear and understand, another. It seems that people/companies are so caught up in the delivery of the service, to meet targets etc that they forget that they are dealing with a human being. As I have said, dealing with Marcus, was like dealing with a good friend and that felt great in circumstances that made me feel a little overwhelmed. Even though we are all busy, I think it is important to take time to acknowledge those who go that little bit further, than simply providing the service required and Marcus did this, exceeding all my expectations on wonderful customer service.

Sincerely

Angela

 
 

Sunday, 30 March 2008

To whom it may concern,

This evening I had the good fortune of being able to connect to the internet at approx 6.40pm at my new address with assistance from Sherwin. The young man was most considerate as I have a hearing loss and am not able to hear clearly and thus follows the instructions. He directed my friend through the set up and she is very impressed with his oral assistance as she has experience with another ISP’s which she has found not to be as good. The service tonight has surpassed what she had experienced in the past. I am very grateful, well done TPG and the young man.

Nelson

 
 

Friday, 28 March 2008

Dear Sir/Madam,

In the past 5yrs, I have been disappointed with the customer service quality from many companies.

TPG have outstanding customer service. I have spoken to quite a number of representatives at your company and they have been the friendliest and helpful staff I have dealt with in a long time. In particular I would like to thank Sarah for her friendliness and exceptional help.

I have advised some other friends & family of your company.

Yours Sincerely

Janette
 
 

Friday, 28 March 2008

Attention Customer Service,

I have been a TPG customer since January 2001 and have always found TPG as a fantastic internet provider.

Today I called regarding my internet plan and my call was handled by a TPG representative by the name of Larissa. Even though at this time I was quite frustrated Larissa was patient and asked all the right questions to handle my enquiry.

Not only did Larissa help and solve my questions she also offered me extra information which helped me decide on upgrading my current plan.

With her instructions I now have a new TPG plan which is best suited to my lifestyle and it was actioned within hours of my email.

I have been in sales for 17 years and I know how hard it is to get great sales people and Larissa showed exceptional skills. You should be very proud to have her on your TPG team.

Please forward this to your sales supervisor so that Larissa gets my positive feedback and the appreciation that she deserves.

Thank you again for providing such great service, just when I thought there was no such thing as "customer service" anymore.

In appreciation,

Ronnie
 
 

Thursday, 27 March 2008

Hi,

I would like to take this opportunity to congratulate TPG for the wonderful service I received from Brian this evening.

Ryan assisted me with a few issues I was having and went out of his way, even staying back to work through these issues with me.

I wish we could have more people like Brian in customer service these days as it is difficult to get good service.

I would like you to personally thank Brian on my behalf for the great service rendered to me!

Regards,

Roman
 
 

Thursday, 27 March 2008

To whom it may concern,

I called your customer service and spoke to Grace. I had a request to upgrade my service to a higher cap. Grace advised there normally is a 3-5 working day turn around time for this to process.

As I needed this ASAP, she went out of her way to make sure this request went through today AND called me back to advise me. I have to say I liked the quick response and helpful nature Grace displayed. Because of here actions I will be recommending your service to all my friends.

Thanks for the helpful customer service

Greg
 
 

Wednesday, 26 March 2008

Hi, I have recently signed up with TPG and am very impressed with their service. In particular, I was most impressed by the very helpful customer service representative, Marco, who was very patient, friendly and understanding.

Thank you very much Marco and I wish you all the very best for your future!

James

 
 

Tuesday, 25 March 2008

Hi there, Just wish to comment on your great guy Roman whom helped me with technical support this morning. He was understanding, easy to talk to and was able to talk me through the errors I was getting. After it was all fixed he even rang back to see if the internet was running! I was very impressed and glad that I have chosen the correct ISP. Keep up the great work! Customer Service is still here.

Kind Regards,

Maya

 
 

Tuesday, 25 March 2008

Dear Sharon,

I would like to thank you for your assistance with my call today. I appreciated the way to ensured you had the correct information before you gave me any advice.

I particularly appreciated you advising me that there will be no fee for upgrading, but if in future I decide to downgrade, I will incur a $59 fee. This type of information is vital for people making decisions on changing their plans. I have added this information to my notes to ensure I am fully informed should I decide to alter my plan again at a later date.

I also appreciate you advising me that there would be a 3 to 5 day delay in upgrading my account from when I have input the data. This advice saved me from being frustrated and wondering why it did not upgrade immediately.

Thank you once again for handling my call in a professional and very user friendly manner. As a customer I greatly appreciate this.

Should you wish to show this email to your supervisor or use it in an application for a promotion, you are most welcome to do so.

Regards

Josephine
 
 

Monday, 24 March 2008

Dear TPG management,

I just want to say thank you on your professional customer service in handling my change of account detail request last week.

It had been processed very quickly and the communication is excellent, thank you again and my thanks to your operator James.

Regards,

Vivian
 
 

Monday, 24 March 2008

Hi All,

I was very satisfied with TPG Customer Service recently. I rang up TPG on the 1300 number, Tania was very helpful and explained things to me clearly in regards to my new internet account that I just changed.

I would like to thanks to Tania and I will strongly recommend to all of my friends that TPG is one of the best Internet Service Providers in term of the package plan and customer service.

Best Regards

Matthew
 
 

Saturday, 22 March 2008

Hi,

I have been having problems with my password and so I called your helpdesk this afternoon. As usual the help has been extremely good and this time I was assisted by Laura who could not have been more helpful and patient. After fixing up my problem she showed me how to change my password properly. This has been most of my problem and now that I know how to change it correctly I shouldn't have any more trouble. I would like to thank Laura for all the guidance she gave me and how pleasant she has been at all times.

I think the helpdesk is fortunate to have so many efficient and helpful people who have lots of patience with people like me who are not very confident with their computers!

Many Thanks

Faithfully,

Cyrille
 
 

Thursday, 20 March 2008

Hi Toby,

Just a note to say thank you to the helpdesk staff for all your help in the last few days. I have found the support to be excellent.

The thoroughness and patience shown has been most appreciated. Peter in particular was very helpful in helping me find the fault in my setup, testing the line as I isolated each extension.

Sean
 
 

Thursday, 20 March 2008

Hi there Angela,

Your call was professional with a friendly manner, something that is starting to disappear in customer service nowadays even in big business where people expect more. Your email is also much appreciated as most companies don’t seem to care about the individual just the end of year profits.

Jennifer
 
 

Wednesday, 19 March 2008

Hi,

Just a quick note to say thanks to Janine for being so patient with my problem this morning. Problems have been at a minimum since I joined TPG, and just as well because at 88 you can well do without them, but I cannot do without my PC!

Kind Regards,

Tom
 
 

Wednesday, 19 March 2008

To whom it may concern,

I am pleased to say that the service I experienced from TPG helpdesk consultants and technicians was fantastic and I have no cause to doubt their abilities and professional approach to problem solving.

I use the internet for both business and pleasure and congratulate TPG for providing the excellent service that it does.

Yours faithfully

Trent
 
 

Wednesday, 19 March 2008

Hi Terry,

You were very helpful with my query and provided me with the information I needed to understand what the issue was and why I had received the email following my account upgrade.

I am very happy with response times and the helpfulness and good attitude of the TPG customer service team. Keep it up!

Kind regards

Mark
 
 

Wednesday, 19 March 2008

Hi,

My customer service experience with Jan was an informed and helpful one. I could clearly understand him and the call flow from beginning to end was very smooth.

I work in a call center myself, so I can tell that Jan is a well trained phone operator.


All the best,

Luke
 
 

Tuesday, 18 March 2008

Dear Customer Service Manager,

I have just had a man called Steven help me get the new connection working. He was fantastic. I have always had help when I have needed it with both my accounts with you and that is why I opened another account because the service and help is always there if I have needed it.

I was very pleased with the service Jaime provided me with setting up IPTV. He was very polite and professional and showed adept knowledge.

With representative like Jaime on your team, I am sure a lot of customers would be happy with TPG!

Thanks again

Kind Regards,

Ron
 
 

Tuesday, 18 March 2008

Dear Sir / Madam

This is just a short note to say how appreciative I was of the help Joseph gave me with my enquiries regarding a new contract with TPG.

He easily guided me through the new contract conditions for the package I required, and his directions for signing up over the internet were clear and precise.

Overall, my experience in dealing with Joseph was very positive due to his product knowledge and his excellent manners. He made me feel very confident and satisfied in my dealings with TPG.

Faithfully

Daniel
 
 

Monday, 17 March 2008

Hi there,

I am writing a quick email to praise your Technical Operations there but to be exact your Senior Technician Jeffrey who in his calm and efficient manner managed to keep me stay calm, and stepped me through the procedure to determine that it was my modem that was at fault and then organise a replacement one for me that arrived Tuesday morning (March 11). I was very stressed at the time but it was lessened with the help of your Customer Service (who were helpful) and then your Technical Dept (Joseph) where the problem was solved and my sanity was intact.

Keep up the good work TPG, I am very happy with the service you provide!

Steve
 
 

Monday, 17 March 2008

Hi Naomi

You are very customer service orientated. You were so systematic in guiding me to re-configure the connection, and you spoke slowly and clearly: I was able to understand what you wanted me to do. You were so patient in waiting for me to turn off and turn on the modem and computer. I am VERY happy.

You have given me an extremely good impression.
Thank you once again.

Best Regards,

Yvonne
 
 

Friday, 7 March 2008

Dear TPG

I have had the broadband connected and I would just like to thank you for your prompt service and email's. The girls on the phones have been patient and forthcoming with relevant information. Your broadband speed is excellent and I am one happy customer!

Thank You.

Rhiannon
 
 

Thursday, 6 March 2008

Dear Karen,

I was very impressed with your customer support. It was a total delight to have someone like yourself helping me with my concerns and questions. I have been very happy with the high level of support and friendliness I have received from you and your staff. It is very much appreciated.

Thank you and kind regards

Darren
 
 

Thursday, 6 March 2008

Hello,

I am just writing to comment on the excellent technical support offered by Joseph. I found him to be clear, friendly, and highly competent, and he managed to resolve my problem readily. I was very happy with the support. I have been with your company now for some time, and always found the technical support staff to be excellent.

Thank you!

Marcus
 
 

Wednesday, 5 March 2008

Hi Kelly,

I have found TPG to be prompt and very receptive to any queries I have had regarding my account.
You have been very polite and patient in all my interactions.

Regards,

Barry
 
 

Tuesday, 4 March 2008

Good Morning,

A few times I have had a couple of problems with my internet connection and had to call the customer service helpline, and each time your customer service officers had helped me through and fixed my concerns. This morning I had to call the helpline again as I couldn't connect to the internet - I spoke with Lawrence who I must say was very helpful. He walked me through something I should have known without calling the helpline, but he was very patient and understanding.

Thank you for your efficient customer service officers, I worked at Telstra as a customer service officer for 3 years and understand a "day in the life of a consultant"!!!! Thank you once again

Cheers,
 
 

Saturday, 12 January 2008

TPG,

I have just finished on the phone with one of your internet support staff her name was Louisa, and I would just like to thank you for the wonderful support you guys provide. We have been with TPG for 12 months now and have never had any problems and the staff have always been very helpful and supportive. Tonight on the phone I was very impressed with the knowledge and speed of resolution for my problem. Thank you TPG and especially thank you Louisa - I am a very big fan of the service you supply.

Damien
 
 

Friday, 11 January 2008

Hello,

I just want to say that I’ve started using TPG adsl2+ and it’s great. Very fast and the only provider that could get me fast speeds. I had some problems with my pc when I started but David at TPG helped me out in no time at all and was very pleasant and professional. Thank you and keep up the good work! All the best!

Gavin
 
 

Wednesday, 9 January 2008

I spoke with one of your staff today re changing my plan. They were well presented, structured and informed. They went to the effort of ensuring my questions were met, any other concerns that could be answered was offered and gave me a polite and professional good bye. Very good service.

Ross
 
 

Sunday, 6 January 2008

Dear Helpdesk,

Today was a remarkable experience with TPG. Jessica was outstanding in network solutions. Her professionalism, that is both technical knowledge/ability and mannerism whilst dealing with a difficult task was outstanding! Thank you - this is exceptional service is a merit to TPG.

Clayton
 
 

Sunday, 6 January 2008

Dear Sir

Just a quick note to give you some customer feedback. I recently had cause to deal with Luke in tech support following the upgrade to ADSL2. Luke spent some forty minutes sorting my problem and assisting in reconfiguring my router. I have not in the past had to rely on TPG tech support but my experience on this occasion was outstanding. I think it is worthy that efforts of good staff are brought to your attention. Please pass on my thanks to Luke.

Regards.

Peter
 
 

Friday, 4 January 2008

She was very helpful, knowledgeable and professional. My internet problem was completely solved within 5 minutes. Now that's excellent Customer Service! Please pass on my thanks to Thalia.

Best regards,

A happy TPG customer.

Rob.
 
 

Friday, 4 January 2008

Hi there

Today I rang your help desk as I have not had access to the internet since Xmas (I suspect one of my children did something!).Anyway, the lady that I spoke to was courteous, helpful and just all round fantastic when helping me with my little dilemma.

Good on you TPG for hiring such great staff!

Lundon
 
 

Thursday, 3 January 2008

Chris was so helpful so I asked for his name. He spent time helping me set up a modernised TPG email service using Outlook Express. Patiently, he took me through the steps. I could not have done it without him and would have changed providers. I am very happy with the helpful service I received today and will recommend TPG for broadband and email. Thank you for employing/training/supporting workers like Chris.

Lucy
 
 

Wednesday, 2 January 2008

Hi,

I have just had a man called Steven help me get the new connection working. He was fantastic. I have always had help when I have needed it with both my accounts with you and that is why I opened another account because the service and help is always there if I have needed it.

Thanks again

Michael
 
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