Moving Home Fees
Current Plan | New Plan | No Lock-in Contract |
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FTTB Bundle | FTTB Bundle | Fee: $0 |
FTTB Bundle | NBN Broadband with Home Phone | Fee: $0 |
Change of Plan Fees (Same Location)
Change of Plan | Fees |
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FTTB Bundle - Upgrade | Fee: $0 |
FTTB Bundle - Downgrade | Fee: $0 |
FTTB Bundle to NBN Bundle, ADSL2+ with Home Phone Bundle, ADSL2+, Naked ADSL2+, Broadband Off-Net |
Not Available |
Cancellation
Product Name | Inside Contract | Outside Contract / No Lock-in Contract |
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Cancellation of FTTB Bundle | Contract payout fee up to $350^ | $0 cancellation fee Customers must provide 30 days notice |
^ The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
Fee for Changed or Missed Installation Appointment - FTTB
Fee | $89 |
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The above fee applies if you give TPG less than 3 working days notice of any change in installation appointment prior to the scheduled appointment communicated by TPG to you.
Incorrect Call out fee for TPG Onsite technician
Flat Fee | $89 |
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