Download Quota and Speed Shaping: 1Consists of peak (9am-1am) and off peak (1am-9am) download quota. Speed will be shaped to 64k/64k for the period in which the download quota has been exceeded (peak and/or off peak). 2Consists of peak (9am-3am) and off peak (3am-9am) download quota. Speed will be shaped to 64k/64k for the period in which the download quota has been exceeded (peak and/or off peak). 3Speed will be shaped to 256k/256k once inclusive download quota is reached. 4Speed will be shaped to 512k/512k once inclusive download quota is reached. 5Consists of peak (7am-1am) and off peak (1am-7am) download quota. Speed will be shaped to 128k/128k for the period in which the download quota has been exceeded (peak and/or off peak).

1GB (Gigabyte) is equal to 1000MB (Megabyte); 1MB is equal to 1000KB (Kilobyte).
Upload traffic is not counted.

Payment:
Monthly access charges are billed monthly in advance. Payment options are Direct Debit or Credit Card.

IP Address:
All plans come with Static IP address except Super Fast Starter and Super Fast Basic which have Dynamic IP address.

#ADSL2+ Speeds:
Optimal ADSL2+ speeds require compatible ADSL2+ modem and filters. Around 70% of TPG ADSL2+ customers can achieve speeds greater than 10Mbps. Actual speeds will vary due to many factors including distance from the local telephone exchange, the quality of the customer`s copper phone line, cabling and equipment.

Included Cap Value:
It is the allowance available for use each month for eligible call types. Eligible call types included in the Cap Value are: National Mobile and Fixed Line, voicemail deposits and retrievals, National and International SMS and MMS and call diversion. Excluded from Cap Value are: premium SMS, Optus Zoo services, Third Party content, International, 190 calls, International roaming, and other Enhanced Services. Standard call rates apply for usage outside the Cap Value. Unused Cap Value is forfeited at the end of each monthly period.

^Free IPTV:
Free TPG IPTV Trial requires a minimum speed of 3.5Mbps. Number of free channels available for viewing is subject to exchange capabilities. Free TPG IPTV Trial does not include subscription based channels. To register please visit www.tpg.com.au/iptv once your ADSL2+ connection is active.

⁺Free VoIP Calls:
Sign up to an eligible TPG ADSL plan and receive 500 free VoIP call minutes for calls to Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney, excl. mobile phones. The specified VoIP capable modem/router must be purchased from TPG at the time of registration. Free calls are calculated with a minimum call time of 10 minutes and thereafter in 1 minute increments. TPG will debit customer's credit card $20 for prepaid call credit to cover calls outside the free calls.TPG will debit customer's credit card $20 for prepaid call credit to cover calls outside the free calls.When the Customer's VoIP call credit falls below $5-01, TPG will ‘top up' the Customer's prepaid call credit by automatically debiting the Customer's credit card $20.

Mobile Deposit:
At the time of registration, we debit $20 that is kept as a deposit for any excluded or excess usage (any calls, text or data that go either above your Cap value or are not included in your Cap Value, and may also include any usage at any time that isn't covered by your Cap Value, e.g. premium services or roaming services). If your deposit falls below $5 at any time, you will be debited an amount sufficient to bring it back up to $20. Your service will become inactive if our attempts to debit credit card/bank account to top up your deposit of $20 is unsuccessful. If you do not exceed your Cap and do not incur any charges that are excluded from your Cap Value, your deposit will not ever be debited. Any unused deposit is refundable when you terminate the service.

VoIP Deposit:
At the time of registration, we debit $20 that is kept as a deposit for any excluded or excess usage (any calls that go either above your free call limit of 500 minutes per month or are not classified as an eligible free call, e.g. calls to mobiles or international calls). If your deposit falls below $5 at any time, you will be automatically debited $20. If you do not exceed your free call limit and do not incur any charges for call types not eligible for free call offer, your deposit will not ever be debited.

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