Coverage:

Customers who purchase a TPG Mobile plans can only obtain 4G speeds when they use a 4G-ready phone (LTE 1800/850 MHz) in 4G coverage areas as per the detailed map listed at coverage. When customers are not within a 4G coverage area or their mobile handset is not 4G compatible, the mobile service will automatically switch over to 3G or 2G and speeds will be much less than that of 4G.

When inside 4G coverage areas actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination.

1st month minimum charges on TPG no lock-in contract Mobile plans calculated as:

$( Mobile monthly charge in first month ) + $20 Prepayment (if applicable) + SIM charge (if applicable)

Excluded Usage (T4G PAYG):

The plan does not include any Calls & Text (SMS & MMS); any usage will be charged at standard rates and taken out of your Prepayment. Video Calls, Calls and SMS to 19 Numbers, Diversion to International numbers, and Premium SMS/ MMS are not supported.

Excluded Usage (Super Value Small, Super Value Medium & Super Value Large):

These plans exclude Excess Data, Calls to International Numbers, SMS and MMS to International numbers, Calls to Satellite phones, Third Party content, Video Calls to Standard Australian and International numbers, International Roaming, Directory Assistance and other Enhanced Services. Calls and SMS to 19 Numbers, Diversion to International numbers and Premium SMS/MMS are not supported.

100 International Minutes (Super Value Extra Large):

The 100 International Minutes can be used to call International Landline and Mobile destinations listed on our International Call Rates page (excluding calls to satellite phones and selected countries). Standard rates apply after the first 100 minutes of International Calls and for calls to excluded destinations. Unused included minutes for international calls expire at the end of each month.

Excluded Usage (Super Value Extra Large):

This plan excludes Excess Data, International Calls after the first 100 minutes and to excluded destinations, SMS and MMS to International numbers, Calls to Satellite phones, Third Party content, Video Calls to Standard Australian and International numbers, International Roaming, Directory Assistance and other Enhanced Services. Calls and SMS to 19 Numbers, Diversion to International numbers and Premium SMS/MMS are not supported.

Unlimited Usage:

Unlimited Calls to TPG Mobile, TPG Home Phone and Voicemail apply to all Super Value plans (Except T4G PAYG). Unlimited Calls to TPG Support (13 14 23) apply to all TPG Mobile plans. Unlimited Talk & Text includes Calls, SMS & MMS to Standard AU Numbers (includes 13/1300). Any Unlimited Usage provided is only for use in Australia.

Included Data:

TPG Mobile plans have a specific amount of Included Data each month. Data usage (including for social networking) is not unlimited and will be taken out of your Included Data.

Excess Data (T4G PAYG):

Excess Data rate (10¢ per MB - charged per KB or part thereof) applies once Included Data is exceeded.

Charges for Excess Data (T4G PAYG):

Example of charges:
1KB = $0.0001
100KB = $0.01
500KB = $0.05
1MB = $0.10

Excess Data (Super Value Small, Super Value Medium, Super Value Large & Super Value Extra Large):

These plans have a certain amount of Included Data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of Included Data, we will charge $10 out of your Prepaid Balance to increase the amount of Included Data available in that particular billing cycle by 2GB. If there is insufficient funds in your Prepaid Balance, your Mobile Data will become inactive until your Prepaid Balance is topped up to a sufficient level.

Charges for Excess Data (Super Value Small, Super Value Medium, Super Value Large & Super Value Extra Large):

Example of charges:
1MB excess data: We will charge $10 out of your Prepaid Balance which will give you an extra 2GB to use for the billing period
Over 2GB excess data: We will charge another $10 out of your Prepaid Balance which will give you another extra 2GB to use for the billing period
 

• Data usage will be taken out of your monthly included data. If the data usage exceeds your included data, charges will be taken out of your Prepaid Balance. If there is insufficient fund in your prepaid balance, your mobile data will become inactive until your prepaid balance is topped up to a sufficient level. If your usage is high, this can occur more than once per month.
• TPG will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. TPG displays the information regarding usage to you (via the 'My Account' section of this website) 15 to 30 minutes after you accrue it. You are responsible for any usage irrespective of any warnings.
• To check the data usage charges, please visit callrates. If you have any question, please call TPG Customer Service on 13 14 23.

50% off mobile plan fees for the first 6 months

For personal use only. Offer available to new TPG mobile customers who sign up to a $20, $25, $30 or $40 TPG SIM Only mobile plan (‘Eligible Plan’) with unique promotion code from 18 May until offer is withdrawn. Eligible customers receive 50% off Eligible Plan fees for the first 6 months (‘Discount’). Discount for Eligible Plans include: $10/mth off plan fees on the $20 (12GB) plan, $12.50/mth off plan fees on the $25 (25GB) plan, $15/mth off plan fees on the $30 (45GB) plan and $20/mth off plan fees on the $40 (60GB) plan. Discount will be applied as a monthly recurring credit as long as you stay continuously connected to your chosen plan for the first 6 months. After 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your chosen plan. If you cancel, suspend or change your plan within the first 6 months, any remaining monthly discounts you have in connection with this offer will be forfeited. Existing TPG mobile customers are excluded from this offer. This offer cannot be used in conjunction with any other offer, including the available discount for bundling a TPG mobile plan with TPG Broadband. In this instance, the bundling discount will not apply for the period of your promotional Discount but will apply after your promotional Discount has concluded. Offer available online and by calling 13 14 23 only. Services subject to capabilities, network limitations and customer location. Offer not for commercial/resale purposes or exchangeable/redeemable for cash. Subject to change.

Enabling and Using Mobile Data:

By enabling DATA, you are able to use services like internet browsing, email, navigation, downloading maps, checking the weather and other online services on your mobile phone. These services use data.

• If you exceed your plan's Included Mobile Data value, additional excess data usage charges will be payable in accordance with the terms of the plan you acquire.
• Data usage includes combined upload & download data transfer.
• DATA is enabled by default on all TPG Mobile plans.
• Any unused Included Mobile Data in a month does not roll over into subsequent months.
• The data usage records in the "My Account" section of the TPG website may be delayed by up to 30 minutes.
• Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.

Video Calling:

Video Calling is handset dependent and both parties of the call must be in a 3G/4G coverage area. Video Calling is not supported on T4G PAYG plan. For coverage details see coverage map

Personal, non-commercial use only:

All T4G plans are for personal use only and may not be acquired by companies or businesses or used for commercial purposes or in a manner that may adversely affect the mobile network. In particular the services may not be used for wholesaling, reselling, refilling, SIM boxing or any other commercial purpose. If TPG reasonably believes that you are using the service for commercial purposes in breach of this clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours' notice of termination of the mobile service.

Mobile Prepayment Outside Included Value (T4G PAYG):

All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired. Your initial prepayment will be $20. After registration, you may nominate how much you wish to prepay but the minimum prepayment is $20. The prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment. The top up will occur when the amount of prepayment falls to below $10. When that happens, TPG will debit a suffcient amount from your bank account/credit card to restore your nominated prepayment amount. If your usage is high, this can occur more than once per month. You authorise TPG to make such debits to your account/credit card. If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month. Your service will become inactive if our attempts to debit credit card/bank account to top up your prepayment are unsuccessful. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

Payments (Small, Medium, Large, Extra Large):

All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value (if any) for the plan that you have acquired. If there are insufficient funds in your prepaid balance, you will not be able to make any usage that is not part of your included value. Prepayments can be made during registration or after activation via the My Account section of the TPG website. If you choose to make additional prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.