Availability:

ADSL2+ Home Bundle plans are only available at selected TPG ADSL2+ exchange areas.

Minimum Charge for ADSL2+ Home Bundle calculated as:

Contract term x ($(ADSL2+ Home Bundle Monthly Charge) + $(Optional Voice Add-On Charge)) + Setup ($99.95 on no lock-in contract or $79.99 on 18 month contract) + $20 Prepayment + $10 Equipment Delivery (if applicable). Early termination fees apply.

ADSL2+ Speeds:

Optimal ADSL2+ speeds require compatible ADSL2+ modem and filters. More than 50% of TPG's ADSL2+ customers obtain connection speeds exceeding 10Mbps. Actual speeds will vary due to many factors including distance from the local telephone exchange, the quality of the customer's copper phone line, cabling and equipment.

CSG:

Home Phone Line Monthly & Setup pricing is discounted based on new customers agreeing to waive the Customer Service Guarantee (CSG). For more information please contact TPG sales on 13 14 23.

NBN Ready ($59.99 Bundle):

This plan is also available as an nbn™ plan. If the nbn™ network comes to your area, TPG will invite you to move your service to the nbn™ network on 18 month contract with Wi-Fi modem included at no additional cost to you. For more information, see our Additional Pricing page.

• TPG offers ADSL2+ Home Bundle service to customers who currently have:

  1. Active phone line - Customers must be able to make AND receive phone calls.

     You can transfer your phone number from your current home phone provider (Telstra, Optus, AAPT, Primus and others) to TPG + OR get a new number from TPG.

  2. An inactive phone line - Phone cabling exists to your house (i.e. you have phone sockets), but no current phone service uses those sockets to make or receive calls.

     A new TPG service will be connected and customer will receive a new TPG number. In some cases, this may involve a site visit.

  3. An active Naked DSL service with another provider - Transfer your existing Naked DSL service to TPG ADSL2+ Home Bundle.

• Provision of ADSL2+ Home Bundle service is subject to Service Qualification Check upon registration.
• Your ADSL2+ Home Bundle application takes approximately 10 working days however in some cases can take up to 20 working days
• When TPG ADSL2+ Home Bundle service is active on your telephone line, your contract period commences and you can start making outgoing calls using TPG Home phone service. You should note that, if you are porting your number to TPG, inbound calling to your number will not commence until porting is complete which will take a further 3 to 5 business days.

Lead-in cables need to be in place before the activation of TPG ADSL2+ Home Bundle Services can be completed. Please read the following section to learn more about lead-in, installation appointment , jumpering and multiple wall sockets for some Optus customers.

+ We may not be able to port your number in all circumstances, this includes failure to provide account details, or contractual obligations with your existing provider. For more information visit our ADSL2+ Home Bundle FAQ section.

If a voice add-on is selected, the add-on will form part of the ADSL2+ Home Bundle and must be retained until the expiry of the contract term for the associated ADSL2+ Home Bundle unless a plan downgrade occurs

Oz Talk Add-on:

This add-on allows you to make unlimited Local Calls (excluding 13/1300 numbers), unlimited Standard National Calls to Landlines and unlimited calls to Standard Australian Mobiles. Calls to 19/1900 numbers are not supported. Charges for calls made that are not included in the add-on (e.g. calls to 13/1300, International Calls and Directory Services) will be charged at listed TPG rates by deducting usage charges from your Prepayment. The service is for residential consumers only and may not be used for commercial purposes.

Big Talk Add-on:

This add-on allows you to make unlimited Local Calls (excluding 13/1300 numbers) and unlimited Standard National Calls to Landlines. Calls to 19/1900 numbers are not supported. The 100 International Minutes per month included in the add-on can be used to call International Landline and Mobile destinations (excluding calls to satellite phones) listed on our International Call Rates page. Standard per minute rates listed on our International Call Rates page apply after the first 100 minutes of International Calls and for calls to satellite phones. Unused included minutes for international calls expire at the end of each month. Charges for calls made that are not included in the add-on (e.g. calls to 13/1300, AU Mobile numbers and Directory Services) will be charged at listed TPG rates by deducting usage charges from your Prepayment. The service is for residential consumers only and may not be used for commercial purposes.

Extra Talk Add-on:

This add-on allows you to make unlimited calls to Landline and Mobile numbers in 15 countries (Canada, China, France, Germany, Greece, Hong Kong, India, Korea (South), Malaysia, New Zealand, Singapore, Taiwan, Thailand, United Kingdom, United States), unlimited Local Calls (excluding 13/1300 numbers), unlimited Standard National Calls to Landlines and unlimited calls to Standard Australian Mobiles. Calls to 19/1900 numbers are not supported. Standard per minute rates listed on our International Call Rates page apply for International Calls to other countries and calls to satellite phones. Charges for calls made that are not included in the add-on (e.g. calls to 13/1300, Directory Services and satellite phones) will be charged at listed TPG rates by deducting usage charges from your Prepayment. The service is for residential consumers only and may not be used for commercial purposes.