1. How am I charged for TPG NBN Bundle?

    Monthly access charges are billed monthly in advance.

    Payments:
    All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value (if any) for the plan that you have acquired. If there are insufficient funds in your prepaid balance, you will not be able to make any usage that is not part of your included value. Prepayments can be made during registration or after activation via the My Account section of the TPG website. If you choose to make additional prepayment, the amount will be debited from your nominated bank account or credit card. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit. We will send you messages about your usage during the month.

  2. How do the mobile and national call caps work?

    Take advantage of some fantastic savings with our National Cap and National Mobile Cap.

    National Call Cap: Charges are capped at $2 for up to the first 20 minutes per call. Per minute national call charges apply thereafter (charged per 30 seconds)

    National Mobile Call Cap: Charges are capped at $2.48 for up to the first 20 minutes per call. Per minute national mobile call charges apply thereafter (charged per 30 seconds)

  3. Can I receive Reverse Charge Calls/Collect Calls using TPG Voice service?

    No, TPG Voice does not support the receiving of Reverse Charge Calls/Collect Calls.

  4. Can I view my TPG Voice Service call usage online?

    Yes. You can view your outgoing call usage online by logging into 'My Account' at www.tpg.com.au/account.

  5. Can I use TPG Voice for local calls only and choose another provider for other calls (national long distance, international, calls to mobiles)?

    No. TPG Voice is full service including line rental, local, national, international and home to mobile calls. Customers must not preselect to another carrier or use the TPG Voice service to make override calls on a third party network.

  6. Will I receive paper bill?

    No. You can view the current and previous bills online by logging into the 'Your Account' section on the TPG website (www.tpg.com.au). It’s simple and secure. Select 'Your Account Statement' under 'Account Management'.

  7. What is nbn™ New development Charge?

    New Development Charge is a one-time charge of $300 to all new orders for services in new development locations. This charge is a contribution in a new development to the infrastructure cost of the nbn™ network.

    We will inform you during the registration process if the New Development Charge applies to your premises.