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TPG Home Phone Special Note:

  • TPG Home Phone Line can be ordered as a bundle with ADSL2+ by new customers. If you are an existing TPG ADSL2+ customer and interested in the ADSL2+ Home Bundle service, please call Customer Service on 13 14 23 where a friendly customer representative will assist your enquiry.
  • TPG Home Phone supports fax to national numbers in the Telstra, Optus, AAPT and Primus PSTN network. Fax to international numbers is not reliable and VoIP based fax is not supported.
  • TPG Home Phone does not support EFTPOS, Back to Base alarms, Foxtel program purchase via your landline, analogue modems, calls to 19/1900, 0500 numbers and Universal International Freephone Numbers (UIFN).
  • Once a ADSL2+ Home Bundle plan is purchased, Change of plan option is restricted to ADSL2+ Home Bundle & NBN Bundle (if available) plans only. You cannot cancel either component (ADSL2+ or Home Phone). Cancellation will cease both services.

TPG Home Phone Number:

At registration time, you can choose to port your existing number to TPG or have TPG supply a Direct Inward Dial Number (DID) for use with the TPG Home Phone service. This number will be allocated to you based on the address which you provide us at the time of registration.

TPG will make use of your number as a reference point to charge for local calls. TPG will use its best endeavours to supply the Integrated Public Number Database (IPND) with your address details for the purpose of emergency services (000) calling.

Prepayment:

All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired. Your initial prepayment will be $20. After registration, you may nominate how much you wish to prepay but the minimum prepayment is $20. The prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment. The top up will occur when the amount of prepayment falls to below $10. When that happens, TPG will debit a sufficient amount from your bank account/credit card to restore your nominated prepayment amount. If your usage is high, this can occur more than once per month. You authorise TPG to make such debits to your account/credit card. If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month. Your service will become inactive if our attempts to debit credit card/bank account to top up your prepayment are unsuccessful. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.