Based on $15/mth discount over 12 months. For existing nbn® customers. Available via Customer Care only. T&C apply.
Move your service to a new address
Check your new address
See what internet services are available at your new place using our address checker.
Get in touch
Call 1300 865 124 or chat to us online. We’ll help get you connected at your new home.
On moving day
Ready your modem
Depending on your new service, we’ll either send you a new modem or you can bring your current one with you.
Leave the nbn® box
If your old place had an nbn® connection box, leave it there when you move out.
Get online at your new place
Once your service is active, simply plug in your modem, setup as required, then you’re good to go.
Let's relocate your internet service
Frequently asked questions
What if my current service isn’t available at my new address?
If your current service is unavailable at your new address, then you might be eligible for another connection type. Use our address checker to see what we offer at your new address.
How long does it take to install a service at my new address?
It’s always best to get the ball rolling before the big move, in case your new address needs installation services. If your new address doesn’t need any installation works, just let us know the date you’ll be moving in, and we’ll have it all ready for you.
What plans are available at my new address?
Use our address checker and enter your new address. You’ll be able to see what plans you can get at your new address.
How do I request to move my service?
To move your current TPG home internet service to a new address, you can:
- call our support team on 1300 865 124; or
- chat to us online
If you want to start the moving home process on a specific date, please give a call to our support team.
Can I keep the same plan at my new location?
You may be able to keep your current plan plan if it's available at your new address. If it isn't available, you'll need to select a different plan that is offered at your new address.
Are there any fees for moving my plan to a new address?
There’s no fee to transfer your service to a new address. If there’s any additional installation charges, we’ll let you know.
How do I check the progress of my moving home request?
We’ll keep you updated via email and SMS. If your new address needs installation, you can track your installation progress.
Can I use my existing service while relocation is in progress?
You can use your existing service until the plan at your new home is activated, after which the service at your old home will be cancelled.
Can I keep my existing home phone number?
After you submit your moving home request, we’ll confirm whether your number can be moved to the new home. Number move eligibility is based on the geographical zoning rules set by the Australian Communications and Media Authority (ACMA).
What should I do with my existing nbn® equipment?
When you move, leave any nbn®-branded equipment at your old home, including the cables. All nbn® equipment must remain at that address – it won’t work at your new address. We’ll make sure you have everything you need at your new place. If any equipment is missing, we’ll help organise a replacement.