Broadband Off-Net/ADSL2+ Additional Pricing

Moving Home Fees

(Change of Location)

TPG Recommended   (Bundle Broadband with TPG and Save)

Current Plan New Plan Inside Contract Outside Contract
ADSL2+, Broadband Off–Net
 
ADSL2+ Home Bundle
 
Fee: $99.95
Current contract continues
 
Fee: $99.95
No contract restart
ADSL2+, Broadband Off–Net
 
FTTB Bundle
 
Fee: $0
Current contract continues
 
Fee: $0
No lock-in contract

Other Moving Home Fees

Current Plan New Plan Inside Contract Outside Contract
ADSL2+, Broadband Off–Net
 
ADSL2+, Broadband Off–Net
 
Fee: $59.95
Current contract continues
but with minimum of 6 months
 
Fee: $59.95
6 month contract restart
ADSL2+, Broadband Off–Net   NBN Bundle ^  
Fee: $99.95
+
Cancellation Fee: $99

No Lock-In Contract
Fee: $0
18 month contract restart
 
Fee: $99.95
No Lock-In Contract
Fee: $0
18 month contract restart

To change your ADSL location please use the change of location form under the Your Account section. If you are changing location where you would like to have Naked ADSL2+, ADSL2+ Home Bundle or NBN Bundle installed, please email ADSL Admin adsl_admin@tpg.com.au or call Customer Service on 13 14 23.

^ Important: An additional once off $300 nbn™ New Development Charge will apply if you are moving to nbn and the premises you are moving to is identified by nbn™ as being within the site boundary of a new development. If you are inside a contract, cancellation fee will be waived if nbn™ new development charge applies.

Moving Home includes:

  1. Change of service address (even if the service telephone number does not change)
  2. Change of telephone number (even if the service address does not change)

Moving Home special case:

If you are applying to relocate your current Internet service to a new location where your current service is not available, you have 3 options:

  1. Choose any of the available services (Broadband Off Net, ADSL2+, Naked ADSL2+ or ADSL2+ Home Bundle). Applicable fees and contract term will apply as above.
  2. Cancel your current Internet service (paying out the remainder of your Minimum Contract Term up to $350 (see above for calculation)
  3. During the Minimum Contract Term if TPG determines that we cannot provide any Internet service (Broadband Off-Net, ADSL2+, Naked ADSL2+ or ADSL2+ Home Bundle) at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.

TPG Internet cannot guarantee the availability of Broadband Off-Net, ADSL2+, Naked ADSL2+ or ADSL2+ Home Bundle at any location; however TPG can test for availability on active phone numbers upon a customer's request.

Change of Plan Fees

  Inside Contract Outside Contract Contract Restart
ADSL2+ Upgrade   $0   $0   No
ADSL2+ Downgrade   $59   $0*   No
ADSL2+ to ADSL2+ Home Bundle   $99.95   $99.95   No
ADSL2+ to FTTB Bundle   $0   $0   No
ADSL2+ to NBN Bundle  
$99.95 + Cancellation Fee $99
$0
 
$99.95
$0
 
No Lock-In Contract
Yes (18 months)
Broadband Off-Net Upgrade (no speed change)   $0   $0   No
Broadband Off-Net Upgrade (with speed change)   $25   $0   No
Broadband Off-Net Downgrade   $59   $59   No
Broadband Off-Net to ADSL2+   $115   $0 (18 months)   Yes
    $59.95 (12 months)   Yes
Broadband Off-Net to ADSL2+ Home Bundle   $99.95   $99.95   No
Broadband Off-Net to FTTB Bundle   $0   $0   No
Broadband Off-Net to NBN Bundle  
$99.95 + Cancellation Fee $99
$0
 
$99.95
$0
 
No Lock-In Contract
Yes (18 months)

To change your ADSL plan please use the change of plan form under the Your Account section. If you wish to change your plan to TPG NBN Bundle, please call Customer Service on 13 14 23.

Broadband Off-Net/ADSL2+ upgrade: a change to a plan with a higher or equal monthly access charge

Broadband Off-Net/ADSL2+ downgrade: a change to a plan with a lower monthly access charge

* ADSL2+ plan change as a Downgrade, outside of contract, free of charge is limited to one every 6 months.
Any subsequent change as a Downgrade within 6 months will incur a fee of $90.

Contract restart: a new Minimum Contract Term (as defined for each Broadband Off-Net/ADSL2+ plan) that replaces any previous Minimum Contract Term.

Change of Plan special case 1:
If you are changing plan in conjunction with a relocation or reconnection of your Broadband Off-Net/ADSL2+ service, a contract restart will apply as well as the applicable charges (see Relocation and Reconnection).

Broadband Off-Net/ADSL2+ Reconnection

  Inside Contract Outside Contract Contract Restart
Reconnection of Broadband Off-Net   $99   $99   No
Reconnection of ADSL2+   $99   $99   No

Reconnection of a service will continue your current contract status. If you are out of contract, you will remain on a month-to-month term.

The reconnection fee is levied by Telstra as their cost to reinstate your line to their standard telephone network and payable once your TPG ADSL/ADSL2+ service is disconnected.

To request for a reconnection, please send a fax to 02 98500813 or an email to adsl_admin@tpg.com.au.

Broadband Off-Net/ADSL2+ Cancellation

  Inside Contract Outside Contract
Cancellation of Broadband Off-Net   Contract payout fee up to $350 #   30 days notice
Cancellation of ADSL2+   Contract payout fee up to $350 #   30 days notice

# The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.

Incorrect Call out fee for TPG Onsite technicians

Flat Fee $89

Please see http://www.tpg.com.au/helpdesk/faqs.php for more information