TPG 5G Home Broadband

1. If you have any medi-alert alarms, Back to Base alarms or EFTPOS terminals, contact your provider to make sure they'll work on a 5G Fixed Wireless broadband service.
   
   TPG doesn't offer Priority Assistance.
2. Check 5G coverage at your address and choose your plan.
   
   Important: 5G Home Broadband is only for use at the address nominated on your order.
3. Your 5G Home Broadband modem will be delivered in 2-5 business days. You can plug it in straight away and get online.
   
   You must use our modem with 5G Home Broadband. The SIM won't work in other devices.
4. 5G Home Broadband doesn't include a phone service, so make sure you have another phone service like a mobile.
   
   For eligible existing TPG customers, our Virtual Phone feature can forward calls to a Standard Australian landline or mobile number. Learn more.

When 5G Home Broadband might not be right for you

You need to use port forwarding, hosting, remote access or Smart Home systems

Heads up for techy types: 5G Home Broadband uses Carrier-grade Network Address Translation (CG-NAT) which assigns services with a private IP address instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that stuff that depends on internal NAT won't work on 5G Home Broadband, including:

• Port forwarding
• Hosting web, email or file servers internally
• Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
• Remote Access (i.e. accessing your home computer or devices from another location)

If 5G Home Broadband won't be right for you, check your address on our website for another great plan.

You play multiplayer shooting games or battle MMORPGs

5G Home Broadband may not be suitable for online gaming due to its higher connection latency, which is the amount of time it takes for data packets to go from one place to another on an internet connection. Low latency is important for ultra-time-sensitive stuff like multiplayer shooting games or battle MMORPGs.

If 5G Home Broadband won't be right for you, check your address on our website for another great plan.

What is Virtual Phone?

If you have an existing TPG Voice phone service, you can set up Virtual Phone when you order 5G Home Broadband.

Virtual Phone lets you:

• Forward all incoming calls to another Standard Australian landline or mobile number; and
• Keep your existing phone number, should you later wish to switch back to nbn or switch your phone service to another provider.

Virtual Phone can't be used to make calls. You can change the Call Forwarding number in My Account by selecting Virtual Phone.

It's not possible to set up Virtual Phone after 5G Home Broadband has been ordered.

How does the 7-day trial for existing TPG nbn® customers work?

1. Once you're connected to 5G Home Broadband, your existing TPG nbn service will stay connected for 7 days.
2. If you're not happy with 5G Home Broadband, you can call us to switch back to nbn during the 7-day trial.
3. If we haven't heard from you after 7 days, your nbn service will be automatically disconnected. Reconnection fees may apply after 7 days.
   If you choose to keep your nbn service connected beyond the 7-day trial, the monthly nbn plan fee will continue to apply.

How do I set up or troubleshoot my 5G Home Broadband service?

You can find our 5G setup and troubleshooting guides on TPG Support:

• Set up 5G Home Broadband
• Troubleshoot no connection on 5G Home Broadband
• Troubleshoot slow 5G Home Broadband

Learn about the factors that can affect your 5G Home Broadband speeds.

Excess Data Fee

It's not possible to accrue any excess data charges with 5G Home Broadband.

Moving Home Fee

Moving to a new address? 5G Home Broadband is only for use at the address nominated on your order, so you'll need to contact us to move your TPG service.
The type of TPG internet service may change based on what's available at your new address.

Cancellation Fee

You can cancel your 5G Home Broadband service by contacting us.

Modem Non-Return Fee (NRF)

This fee is charged if you withdraw your order or cancel your 5G Home Broadband service within the first 36 months and do not return the 5G Home Broadband modem to us in Good Working Order within 21 days. You must use the prepaid consignment we send you for your return.

*Example: If you cancel after 24 months, the NRF would be $17 x 12 months = $204.
^TPG retains ownership of refurbished modems so they must be returned to TPG within 21 days of cancellation/withdrawal.

• Standard Terms & Conditions
• Service Description and Terms – 5G Home Broadband Service