Terms & Conditions
THESE TERMS APPLY FOR CURRENT PLANS.
You can find terms for TPG's discontinued products here
General
Broadband & Phone
- Service Description and Terms – Broadband Plans (ADSL2+, ADSL where Homephone not also purchased)
- Service Description and Terms – FTTB
- Service Description and Terms – NBN
- Service Description and Terms – 5G Home Broadband
- Service Description and Terms – Home Wireless Broadband
- Service Description and Terms – TPG Voice (TPG VOIP, Home Phone,Landline Rental, BizPhone and Preselection)
- Service Description and Terms – Fibre Optic Broadband (South Brisbane)
- Fibre Upgrade Terms and Conditions
- NBN Key Facts Sheet (6th March 2024 - Current)
- NBN Key Facts Sheet (14th February 2024 - 6th March 2024)
- NBN Key Facts Sheet (February 2023 - 14th February 2024)
- NBN Fixed Wireless Key Facts Sheet
- NBN Business Key Facts Sheet
- Warranty Information - Home Wireless and 5G Home Broadband
Mobile
Other Products
- Service Description and Terms – TPG Video Surveillance
- Service Description and Terms – Dial up Internet.
- Domain Name Hosting, Website Hosting and IP Addressing Terms & Conditions.
- Email Services Terms & Conditions apply to all POP3,IMAP accounts and Email Forwarding.
- Virtual Phone Card Terms & Conditions apply to TPG's Virtual Phone Card Service.
Account & Billing
Terms & Conditions (Discontinued Products)
Mobile and Mobile Broadband
- Service Description and Terms – Mobile Services on Optus Network
- Service Description and Terms – ADSL2+ with TPG Home Phone bundle, ADSL2+ with Landline Rental bundle, Naked ADSL2+ & FTTB Bundles