TPG 5G Home Broadband
Looking for an nbn® alternative? 5G Home Broadband lets you get connected instantly – no landline, additional cables or technician appointments needed. Just plug in your modem when it arrives to get online.
Important things you need to know
What you need for 5G Home Broadband
- If you have any medi-alert alarms, Back to Base alarms or EFTPOS terminals, contact your provider to make sure they'll work on a 5G Fixed Wireless broadband service.
TPG doesn't offer Priority Assistance. - Check 5G coverage at your address and choose your plan.
Important: 5G Home Broadband is only for use at the address nominated on your order. - Your 5G Home Broadband modem will be delivered in 2-5 business days. You can plug it in straight away and get online.
You must use our modem with 5G Home Broadband. The SIM won't work in other devices. - 5G Home Broadband doesn't include a phone service, so make sure you have another phone service like a mobile.
For eligible existing TPG customers, our Virtual Phone feature can forward calls to a Standard Australian landline or mobile number. Learn more.
When 5G Home Broadband might not be right for you
You need to use port forwarding, hosting, remote access or Smart Home systems
Heads up for techy types: 5G Home Broadband uses Carrier-grade Network Address Translation (CG-NAT) which assigns services with a private IP address instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that stuff that depends on internal NAT won't work on 5G Home Broadband, including:
- Port forwarding
- Hosting web, email or file servers internally
- Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
- Remote Access (i.e. accessing your home computer or devices from another location)
If 5G Home Broadband won't be right for you, check your address on our website for another great plan.
You play multiplayer shooting games or battle MMORPGs
5G Home Broadband may not be suitable for online gaming due to its higher connection latency, which is the amount of time it takes for data packets to go from one place to another on an internet connection. Low latency is important for ultra-time-sensitive stuff like multiplayer shooting games or battle MMORPGs.
If 5G Home Broadband won't be right for you, check your address on our website for another great plan.
Info for Existing TPG Customers
What is Virtual Phone?
If you have an existing TPG Voice phone service, you can set up Virtual Phone when you order 5G Home Broadband.
Virtual Phone lets you:
- Forward all incoming calls to another Standard Australian landline or mobile number; and
- Keep your existing phone number, should you later wish to switch back to nbn or switch your phone service to another provider.
Virtual Phone can't be used to make calls. You can change the Call Forwarding number in My Account by selecting Virtual Phone.
It's not possible to set up Virtual Phone after 5G Home Broadband has been ordered.
How does the 7-day trial for existing TPG nbn® customers work?
- Once you're connected to 5G Home Broadband, your existing TPG nbn service will stay connected for 7 days.
- If you're not happy with 5G Home Broadband, you can call us to switch back to nbn during the 7-day trial.
- If we haven't heard from you after 7 days, your nbn service will be automatically disconnected. Reconnection fees may apply after 7 days.
If you choose to keep your nbn service connected beyond the 7-day trial, the monthly nbn plan fee will continue to apply.
How do I set up or troubleshoot my 5G Home Broadband service?
You can find our 5G setup and troubleshooting guides on TPG Support:
5G Home Broadband Speeds
Additional Pricing Info
Excess Data Fee
It's not possible to accrue any excess data charges with 5G Home Broadband.
Moving Home Fee
Moving to a new address? 5G Home Broadband is only for use at the address nominated on your order, so you'll need to contact us to move your TPG service.
The type of TPG internet service may change based on what's available at your new address.
| Moving Home Fee | $0 |
|---|
Cancellation Fee
You can cancel your 5G Home Broadband service by contacting us.
| Cancellation Fee - No lock-in contract | $0 |
|---|
Modem Non-Return Fee (NRF)
This fee is charged if you withdraw your order or cancel your 5G Home Broadband service within the first 36 months and do not return the 5G Home Broadband modem to us in Good Working Order within 21 days. You must use the prepaid consignment we send you for your return.
| NRF for new modem (RRP $612) | $17 per month remaining in first 36 months (maximum $612)* |
|---|---|
| NRF for refurbished modem | $0^ |
*Example: If you cancel after 24 months, the NRF would be $17 x 12 months = $204.
^TPG retains ownership of refurbished modems so they must be returned to TPG within 21 days of cancellation/withdrawal.
5G Home Broadband Terms
Promotion Terms
50% off mobile plan fees for first six months
For new TPG mobile connections only. 50% off TPG SIM Only mobile plan standard monthly fees for your first 6 months. Eligible plans: Available on Small 25GB, Medium 50GB and Large 100GB TPG SIM Only Mobile plans. Offer duration: Must stay connected continuously on chosen plan for first 6 months. If you change or cancel your plan during first 6 months, remaining monthly discounts will be forfeited. Other offers: Cannot be used in conjunction with any other offers. Any bundling discounts for bundling TPG mobile and TPG internet plans will only apply after the offer duration period. Personal use: Offer not for commercial, resale or transfer purposes, or exchangeable or redeemable for cash. Available until withdrawn. Offer subject to change.
5G Home Broadband $10/mth off for 6 months
Discount available to approved customers (‘Eligible Customers’) who sign up to any TPG 5G Home Broadband plan (‘Eligible Plan’) from11/12/2024. This offer is available until withdrawn. Offer available to new TPG 5G Home Broadband customers only. Discount includes:$10/mth off monthly plan fees (monthly access fees) on Eligible Plan for the first 6 months. Discount will be applied as a recurring monthly credit for the first 6 months and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers, if applicable. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.