High speed NBN modem requirements

If your TPG modem is several years old, you may not be able to reach the NBN Home Superfast and Home Ultrafast speeds, according to the constraints of your older hardware. For older modems, we recommend using devices connected via Ethernet cable instead of WiFi to get the best possible experience.

Note that all modems listed below (including those not recommended for optimal use on NBN Home Ultrafast) with the exception of Huawei HG658 can achieve the estimated Typical Evening Speed~ of the NBN Home Superfast and NBN Home Ultrafast plans.

Faster speeds may be possible if you choose to purchase and supply your own compatible high-speed modem (for example, the D-Link DIR-X5460 or the TP-Link Deco X60, not sold by TPG). However if you are an NBN HFC customer, connected Phone services will not operate with 3rd party modems so this is not recommended for you.

Key/Legend

^While the NBN Home Ultrafast Plan has a maximum theoretical off-peak download speed of 500Mbps on NBN HFC and 990Mbps on NBN FTTP, modems supplied by TPG are not technically capable of these speeds and in any event, you will typically experience significantly slower speeds than this due to a range of factors. You should refer to the Typical Evening Speed as a more accurate estimate of likely experience.

~Typical Evening Speed is the typical download speed you may experience between 7pm and 11pm. The nbn™ Home Superfast and Home Ultrafast Plan are new plans, and therefore the TES stated here is currently based on an estimate. TPG will revise the TES once it has collected enough data on the speed performance of these plans. Speeds will vary due to a number of factors such as technology type, modem capability, plan choice and internet traffic demand.