How am I billed for my mobile service?

TPG’s SIM Only plans are billed on a prepaid month-to-month basis. When you sign up, we will debit your bank account or credit card for:

• the first month's monthly charge
• any prepaid balance you have requested during sign up.

For the following months, you will be charged 7 days before the end of the monthly period for your next month’s service.

How does the optional prepaid balance work?

Prepaid balance is required to bill any usage that isn’t included in your plan. This could include things like:

• Calls, SMS and MMS to international numbers
• Excess data ($10 for 2GB)
• International roaming (making calls, using data and sending SMS/MMS while overseas).

Purchasing prepaid balance is optional – your default prepaid balance is $0, and you can use the included value of your plan without a prepaid balance.

If you don’t have enough prepaid balance to cover a particular usage that isn’t included in your plan, then that usage won’t be available until you’ve topped up your prepaid balance.

You can check or top up your prepaid balance by logging into My Account. If you choose to top up your prepaid balance (minimum $10), the amount will be debited from your nominated bank account or credit card. If your service is cancelled any unused prepaid balance will not be refunded to you.

What happens if I use less than my included value?

Any unused data or calls will expire at the end of the month and won’t rollover into next month’s usage. You will pay the minimum monthly charge even if you use less than the advertised price of the plan.

What happens if I use more than my included value?

You will be charged for the calls, SMS or MMS made outside your included value based on the call rates advertised. These funds will be taken out of your prepaid balance.

If you use up your included data, we will automatically charge $10 to your prepaid balance and provide you with 2GB of data. If your prepaid balance is less than $10 you will not be able to use data until you top up your prepaid balance, or until the start of your next billing month when your included data resets.

Will you let me know if I have reached my included value?

Yes. We will send you a text if you reach 50% and 85% or if you use up your included data and/or international call minutes and SMS.

How can I keep track of my data and call usage?

You can monitor your actual usage by logging into My Account. The usage displayed will be delayed for some call types and data usage for up to 30 minutes. This could be longer for international roaming usage and for any third-party services ordered through your mobile service. You can turn off data, bar outbound calls of various types, restrict roaming and make use of other spend management tools at no charge all via My Account.

Can I change to a different TPG mobile plan?

TPG offers a no lock-in contract on all mobile plans, meaning you can change to a different plan if your needs change. To change your plan, login to My Account and select ‘Change Plan’. Then, follow the prompts. Any change of plan will come into effect from the start of your next billing period.

Can I bring my own number?

Of course! Once you’ve chosen a TPG mobile plan, you’ll be asked to select between getting a new number or transferring your number to TPG from another provider.

Can I bring my own phone?

You’ll need to bring your own 4G (LTE 1800/850 MHz) or 5G compatible phone to use your TPG mobile plan. Your phone may require network unlocking if your phone hasn’t been used on the Vodafone network before.

What is 5G?

5G is the fifth generation of mobile technology that is capable of much faster speeds compared to 4G. You can access the 5G network if you have a 5G approved device and you’re in a 5G coverage area. If you don’t have 5G coverage, an eligible TPG mobile plan or 5G-enabled device, you’ll continue to automatically connect to the 4G network, where it’s available.

Can I use internet tethering with TPG mobile?

Yes, TPG supports tethering and will use the included data from your mobile plan.

Which countries can I send international SMS to?

For plans purchased after 2 August 2024, you can send standard SMS to 31 countries (100 SMS for Small Plan, and unlimited SMS for Medium Plan and Large Plan). If you use up your included SMS to the included 31 countries, or for standard SMS to other countries, check our call rates to see the list of countries included in your plan.

Are premium services available with my TPG mobile plan?

Premium services (including calls and SMS to 19 Numbers) are not available with a TPG mobile plan.

What if I am an existing TPG customer?

Before choosing a new mobile plan, make sure you have selected ‘Existing Customers’ tab, and then log in to your TPG account using your username and password. After you checkout, your new mobile service will be automatically linked to your existing TPG account, and you’ll be able to login to My Account with the same username. Your payment details may also be combined.

If you accidentally signed up as a new customer and you want to link your new mobile service with your existing TPG account, please call us on 13 14 23 and we’ll be happy to help.

Can I get a discount when I bundle TPG mobile and internet?

If your current mobile plan is not eligible for a bundling discount, you can change to an eligible plan in My Account. Every time your invoice is calculated, we’ll check if you are eligible and give you the available discount for your eligible plan (as long as your TPG internet plan remains connected).

If your mobile and internet plans are not linked in My Account, please call customer support on 13 14 23 to link accounts. Bundling discount applies from the next invoice after your eligible plans have been linked.