Tropical Cyclone Alfred

Update as at 1:45pm 10th March

Power outages from the impacts of Tropical Cyclone Alfred are continuing to cause network disruptions in Southeast Queensland and Northern NSW.

Our teams are working with emergency services and power providers to restore connectivity services as soon as it is safe to do so.

We have deployed all our available generators and restored more than 40 sites overnight, but ongoing power issues continue to disrupt connectivity in affected regions.

There is currently a loss of power to 203 mobile sites across Southeast Queensland and Northern NSW. While key sites are operating on battery backup, there are currently 30 sites without overlapping coverage.

Sites without overlapping coverage are located in the following postcodes: 4551, 4521, 4520, 4352, 4285, 4272, 4228, 4223, 4217, 4216, 4208, 4207, 4184, 4183, 4165, 4157, 4128, 4030, 4025, 2485, 2484, 2479.

Services impacted by power outages are likely to restore once mains power is back.

We’re here to help

Our priority is to help keep our customers and communities connected.

We have taken proactive steps to safeguard the resilience of our network and are ready to provide support where we can.

We’re closely monitoring the situation, and our technicians are already on the ground, prepared to respond to any network disruptions as effectively as possible.

We encourage communities and customers to have a plan to stay connected, which includes having phones charged, saving emergency contact details and knowing evacuation routes.

How to stay connected

Here are our top three tips to help you stay connected:

  • Power up. Make sure your mobile devices and portable battery packs are fully charged so you can access information and call emergency services. If you live in a remote area, consider a generator for long-lasting backup power.
  • Listen up. Stay alert to updates and news for your affected area. The ABC, Australia’s national emergency broadcaster, provides critical information. A battery-powered radio is a great backup if mobile or internet services are disrupted.
  • Back-up. Upload important documents and personal records – including identification, insurance and financial records – in the cloud, on an external hard drive, or print them and keep them with you.

Stay up to date

Track the news

Stay informed through local news reports in your area, as well as official social media accounts.

Monitor the weather

Check the Bureau of Meteorology for near real-time weather warnings and updates.

Watch for alerts

Find emergency contacts in your area to keep track of their warnings and advice.

Frequently asked questions

What support is available if I have been impacted by a disaster?

Check the National Emergency Management Agency website for details on disaster recovery support and services that may be applicable to you.

I have experienced a disaster. How can TPG help me?

We can prepare Financial Hardship Arrangements to help alleviate some pressure on your finances. Check out our Financial Hardship page to view the policy and find out how to apply.

We have also free-rated the following emergency services websites for our customers to use on the Vodafone Mobile network, which means you don’t need credit or data to access them.